ATT U-Verse High Speed Internet Wi-Fi Gateway

In the box

Also needed

Your 4-digit passcode. You received a separate letter confirming the 4-digit passcode you designated when placing your order.

Before installation: Do not attempt to install your service until 2pm or later on your service activation date. You can find this date on your packing slip

Get started

• Check your service activation date. Do not attempt to install your services until 2 pm or later on the date provided to you by AT&T. This date is also located on your packing slip.
• Do you have a monitored home security system or health alarm? If either of these applies to you, you will need an AT&T technician to install your service. Call 800.288.2020 to schedule an appointment. Additional charges will apply for professional installation services from an AT&T U-verse service technician

Set up

Before you begin

• Power down all U-verse TV receivers by unplugging them from the electrical outlets
• Unplug the power cord from back of the Wi-Fi Gateway
• Leave any cables that are already connected to the Wi-Fi Gateway as they are
  • A Connect the new green data cable from the Wi-Fi Gateway’s DSL Broadband port to your wall jack
  • B Connect the new yellow Ethernet cable from your computer into the back of the Wi-Fi Gateway
  • C Plug the power cord back into the Wi-Fi Gateway

Power up

• Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn red and the Power light may turn orange.Wait up to 5 minutes for the Service indicator light to turn solid green.
• During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.
• If the Service light does not turn solid green or continues to blink after 5 minutes, see the Having trouble? section on the back of this guide
• Power up all of your TV receivers by plugging them back into the electrical outlets. This process may take several minutes.

Registration & activation

Customers who have already completed the U-verse on-line registration.

• Activation of your High Speed Internet service will bebe completed automatically
• The service activation may take a few minutes to complete
• Be sure to open a browser, go to a site and check that you can access it.

Customers who have NOT completed the U-verse on-line registration

• Open your Internet browser (e.g. Internet Explorer, Safari, etc.)
• The online registration process will start automatically. If it doesn’t, enter att.net/uverse into your address bar
• Enter ter your Account Number (if requested) and passcode.
• Your Account Number is available on your order confirmation email or letter
• Your Passcode is the four-digit number that you selected when you placed your order
• Follow the online Instructions to complete your registration and activate your Internet service
• Upon successful registration, you will see the following:

Go wireless

Write down the wireless Network Name and wireless network Password to configure additional wireless devices. This information is on the side of your Wi-Fi Gateway. The wireless Network Name consists of ATT plus the last seven characters of the Wi-Fi Gateway’s serial number. Be sure to record this information in the form below.

Now configure your new Wi-Fi network:

• Step 1
  • Go to your computer’s “Wireless Network Settings” and refresh the network list.
• Step 2
  • Select your wireless Network Name (SSID) from the list. You may need to scroll through the list to find your wireless Network Name.
• Step 3
  • Enter the 12 character wireless network Password (Wireless Network Key) in the Password field to connect to your network.
• Step 4
  • Connect all your wireless devices with the new wireless Network Name and new wireless network Password.

Having trouble?

What is your service activation date?
Do not attempt to install your service until 2pm or later on your service activation date. You can find this date on your packing slip.

Did you activate your services?
You must complete activation for your Internet service to work correctly. See Step 3 inside.

Still having problems? Many issues can be resolved with these simple steps:

• Check your connections.
  • Check all cables and cords to ensure they are connected properly and securely
• Power down, power up.
  • Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway unplugged for 15 seconds and plug it back in. You may need to wait up to two minutes for blinking indicator lights to turn solid green.

Additional U-verse information

Manage your account: Available 24/7, download the myAT&T app at att.com/myattapp from your mobile device

Support:

• For U-verse support, including live chat, go to att.com/uversesupport
• Visit att.com/userguides to find this guide: UV Existing TV Adding H S I AH S I A

Accessibility Support:

Alternate formats now available in Large Print or Braille. Call 800.288.2020 and request your guide number (ATT153140914)

• Special Needs Equipment:
• Phone: 877.902.6350
• TTY: 800.772.2889
• Repair Center:
• Phone: 800.246.8464
• TTY: 800.397.3172
• Accessible Tagged PDF:
• Visit att.com/userguides
• Device Compatibility Feature:
• Compatible with any TTY/TDD devices with standard phone line

Need more help?

• Visit att.com/uversesupport
• Call us at 800.288.2020 and ask for “U-verse technical support.”
• 2015 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.

References

• User Manual