LabCorp e-Results Inquiry User Manual

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1 LabCorp e-Results Inquiry User Manual

2 LabCorp e-Results

LabCorp e-Results Inquiry User Manual

LabCorp e-Results

LabCorp e-Results offers you a way to access LabCorp test information via your internet connection. e-Results provides you with an additional tool to obtain your patient’s LabCorp test results. Access to e-Results is available from any computer that is connected to the internet.

Login
The URL for e-Results is http://www.labcorp.com/eresults. This will bring you to the e-Results log in screen. Your User ID and Password are assigned by your Account Administrator. Enter your Group ID, User ID, and Password and press the Login button. If you want to restart the login process, press the Reset button.The first time you login to e-Results, you will be presented with an online access agreement. Please review and, if appropriate, accept the agreement.

Note: If you wish to retain a paper copy of this access agreement, select the print option on the access agreement page or after accepting the agreement. This is your only opportunity to print the agreement, once accepted, the agreement is no longer accessable. You will be prompted to change your password and re-login. This is to ensure the security of your User ID. For more information on changing your password, refer to the Security section of this document.

After successfully logging in, you will be brought to the main e-Results screen. An application bar will appear at the top of your screen. The applications displayed will vary according to the e-Results options your account has subscribed to. e-Results News and Updates will display in the main window.

News / Resources

News/Resources is the default option that will display after logging into e-Results. The News/Resources option contains

the e-Results User Guide

Frequently Asked Questions
a Glossary of Terms

e-Results News and Information

If you are logging in with an Account Administrator or Lab Administrator ID, you will see additional tabs with information specific to your security level.

Results Inquiry
The Results Inquiry option is used to view LabCorp test results. Information for your account is available under tabs for: Current results, Pending results, Abnormal results, and Patient Search. The Test Inquiry tab can be used to look up information from the Directory of Services. The Test Mods tab provides information about new and changed tests. Each e-Results Inquiry screen contains the following icons:

Current Results
Current Results lists patients with results by the selected account.

View the current results for a patient by using the index, searching by specimen number, or searching by control number. Searching by specimen number or control number will automatically display the patient’s most recent test results. The correct account number must be selected prior to searching. When using the index, you can display a patient’s test results by selecting the patient’s name.
If multiple patient results are found with matching social security numbers, the results will be listed by date under the patient’s name.

NOTE: In order for the result grouping function to work correctly, the patient’s social security number must be supplied on the Requisition form. If the social security number has not been entered, the patient name will display as a separate entry for each result.

High/Low results are displayed in red.

The performing lab is displayed in blue. To view additional information about the performing lab, select the lab abbreviation. A window will display with the performing lab information.
Use the Scroll Bars to view multiple page results.

Current result reports can be viewed under different resolutions using the percentage drop-down list and printed using the Print Report button.
Select the Resend option to request a resend of the current report. The report will be flagged and sent to you via your normal report delivery mechanism.

These reports are considered PRELIMINARY and are not the final lab report.

NOTE: If a patient’s results are not listed under Current Results, the patient may have been deleted and re-entered under a different number. Check the number and try again. If the patient is not found, try searching for the patient using the Search tab. LabCorp deletes all patients from the system six months after the final report is sent.

LabCorp e-Results version 2.04

IPA Search

If you have IPA access to e-Results, you can use the IPA Search tab to view patient results.

Enter the subscriber ID and patient date of birth and select the Search IPA option. The patient result will display.
All results that match the patient information will be returned. Select a specific result to view the result report.

You can use the Fax Results option to send a copy of an e-Results patient inquiry report to a fax number that you specify or select. Result reports that have been previously sent to your normal report delivery device or method may be faxed. When the Fax option is selected, a fax entry screen will display. The lower portion of the screen lists fax numbers that have been previously entered by your group. You may either select an existing fax number or enter a new fax number. Select OK to send the fax. Faxing Results

Note: The Fax Results option must be enabled for your Group ID by your Lab Administrator.

Pending Results
Pending Results lists patients whose current test results are pending (incomplete) by the selected account.

Clicking on a patient name listed under Pending Results will display a report with a Results status of WILL FOLLOW. Searching by specimen number or control number will also display a patient’s report.
Result reports can be viewed under different resolutions using the percentage drop-down list and printed using the Print Report button.

Abnormal Results
Abnormal Results lists all abnormal results, by the selected account, by the date they were reported. Abnormal reports will not display until the final report has been sent.

Abnormal results are listed for four days. Select one of the days listed to view a list of patients with abnormal results. Then click the patient’s name to view their test results. Searching by specimen number or by control number will also display a patient with abnormal results.
Abnormal results are highlighted on the report with a light red background. Additionally, an arrow pointer is located at the beginning and end of the abnormal result line.
Result reports can be viewed under different resolutions using the percentage drop-down list and printed using the Print Report button.

Search
The Search option allows you to search for patients by last name, by the selected account. Patients with both current and archived test results are listed in the search results.

Select the ‘Current Results Only’ checkbox to limit the displayed patient names to patients with current results (not archived). Patient results are moved to an Archived state a minimum of 7-10 days after their results are originally reported. Archived results are denoted with a special Archive (A) symbol.
Select the Search in all accounts option to find a patient name in all accounts to which you have access.
Searching by specimen number or control number will also display the current or archived test results for a patient. Enter a patient name. A list of patient names with test results is displayed. Click the target patient name to view the results.
Result reports can be viewed under different resolutions using the percentage drop-down list and printed using the Print Report button.

Test Inquiry
The Test Inquiry option provides a mechanism to look up test information. You can search for a test by the test name, CPT code, or test number. Information from the Directory of Services will display.

Type the test name or number in the fields provided and click the Search button. Tests that match your search criteria will display. Select a specific test for more information.

Test Mods
The Test Mods option is used to display test information for new or modified tests. You can search for test changes by test name, test number, date, procedure class, or published status. Searches may be performed within authorized accounts or for all authorized accounts. You can also generate a ‘Test Modification’ letter that may be printed for your records.

To view new or changed test information, enter the desired search criteria and sort order and select the ‘View Modifications’ option. New or dified tests that match your search criteria will display. To view all new and modified tests, leave the test number and test name fields blank.
To create a letter of new or changed test information, enter the desired search criteria and sort order and select the ‘Create Letter’ option. New or modified tests that match your search criteria will display. To create a letter with all new and modified tests, leave the test number and test name fields blank.
To display Procedure class information, select the ‘Proc Class Lookup’ option.

To change the sort order of the viewed test information, click the column heading. The sort will toggle between ascending and descending for the viewed test information.

Security

Use the Security option to change your password. The new password will be in effect immediately.

Passwords must contain a minimum of eight characters.

Passwords must contain at least one numeric character.
Passwords may be case-sensitive.
Your last three passwords are stored and cannot be re-used.

Passwords must be changed every 45 days.

Logout
Use the Logout button from any screen to exit the e-Results application. A confirmation box will appear, click OK to Exit or Cancel to resume the e-Results session.