CC6000 Access Management System
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Product Specifications
- Product Name: Zebra Access Management System (ZAMS)
v25.1.2 - Device and Portal Support: Kiosk Devices
- Portal UI: Web-based
- Server Access Location: https://zams.zebra.com/
Product Information
Zebra Access Management System (ZAMS) is a software solution
designed to manage and control mobile assets. It includes:
- Mobile device application and services: Provides lock screen UI
and services for Android-based mobile devices. - Kiosk application and services: Manages on-site devices,
provides UI, and communicates with the cloud-based console.
Specifically designed for Zebra’s CC6000/ET40 devices. - Cloud resident console: Web portal for administration tasks and
reports.
Usage Instructions
Requirements
Before using ZAMS, ensure the following requirements are
met:
- Compatible mobile devices with Android OS
- Zebra’s CC6000/ET40 devices for kiosk application
- Access to the internet for cloud-based console usage
How to Use ZAMS
- Install the mobile device application on the Android
device. - Set up the kiosk application on Zebra’s CC6000/ET40
devices. - Login to the cloud resident console using the provided server
access URL. - Follow on-screen instructions to manage and control your mobile
assets.
Frequently Asked Questions (FAQ)
Q: What devices are supported by ZAMS?
A: ZAMS supports Kiosk Devices, specifically designed for
Zebra’s CC6000/ET40 devices.
Q: Where can I access the cloud resident console?
A: You can access the cloud resident console at
https://zams.zebra.com/
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Zebra Access Management System (ZAMS) v25.1.2
Release Notes July 2025
Highlights
· Bug fixes to resolve customer-reported issues
Device and Portal Support
Mobile Devices (Android version 8, 10, 11, 13,14) · Zebra full touch devices (TC15, TC2x, TC5x, TC7x, EC5x, HC2x, HC5x). · Zebra keyboard device (MC22xx, MC33xx, MC93xx, MC94xx). · Zebra small devices (EC3x, EC5x, WT6300). · Zebra Android tablets (ET4X, ET5X). · Exceptions: Mobile devices with external power packs. Support on a case-by-case basis.
Kiosk Devices
· CC6000 (Android version 8, 10, 11, 13, 14). · ET40 (Android version 11 and 13, 14).
Portal UI
· Chrome version 9 or later. · Microsoft Edge version 124 or later.
Updates in this release
· Portal: AMS Server (v4.3.3) · Kiosk: AMS (v2.2.1). · Device: AMS (v3.2.1).
New Features
· N/A
Usage Notes
· Refer to ZAMS Installation Guide
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.
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Requirements
· Refer to ZAMS Installation Guide for SSO configuration.
Resolved Issues
· SFDC Case # 22445897 : Resolved the Historical Report issue of Device status not showing Serial Number
· SFDC Case # 19569281 : Resolved the portal issue of Not able to delete Sites from ZAMS portal
· SFDC Case # 21233229 21799807 : Resolved the ZAMS Application Crashes on device when SIM card is inserted
· SFDC Case # 21337611 : Resolved the Bluetooth Proximity issue while using Imprivata
· SFDC Case # 21233229 21838999 : Resolved the ZAMS Portal issue for user login does not work with lowercase
· SFDC Case # 21824414 : Resolved the portal issue of Device Alias name not getting updated on portal with bulk upload
· SFDC Case # 21733711 : Resolved the portal issue of daily scheduled report missing full Device list.
· SFDC Case # 21892256 : Resolved the portal issue of External users not able to delete from the ZAMS portal
· SFDC Case # 22217520 : Resolved the Historical Report Issues
· Resolved the kiosk issue of Send Alarm and RMA functionality not working in 25.1.1 release
Known Issues
· For optimal Imprivata app performance, turn off “App Login on Reboot” and BLE proximity settings. · Scheduled Email: To adjust for daylight saving time, update scheduled email time in the ZAMS Portal. · Imprivata SSO intent known issues:
o Avoid special characters in usernames. o Send login intents only when the device is outside the charger. o Configure ZAMS client to hide PIN UI to prevent unintended alarms. · When pin uniqueness is set to “SITE LEVEL” for a company, company admin is unable to deactivate global users associated with their company. Pins are unique across the company / site. · In Portal, while updating Role_Device_User, editing any field apart from PIN and Click on Save, sometimes error “PIN is already in use!” may appear. · User login and user logout information sync between kiosk and portal takes approximately Sync_Time_Configured + up to 3 minutes. This affects “One Device One User” functionality during this window. · For SSO enabled login users, Identity Guardian screen saver is displayed on charging screen, when device is on charge. As of now, this prevents device alias name from displaying on charging screen.
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.
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· In the portal, when an admin edits a company edit page in the Portal and enters incorrect authentication protocol information for Single Sign-On (SSO) configuration, an error “status:500, error FileNotFoundException” message is displayed (While users would be expecting a more relevant error description)
· When using Single Sign-On (SSO) with SAML authentication on Portal, it is strongly recommended to follow below practices to avoid other users or malicious websites to reuse persistent cookies after logging out: o Use incognito mode / private mode of browser for portal usage. o Close the browser session after portal usage is over and log out action is completed.
· Previous version of ZAMS has a known issue when “One Device User” setting is enabled. Users may experience error “User already logged in on another device”. The current release of ZAMS addresses this error. It is recommended to delete and recreate user who has experienced this error to prevent further issues.
· For devices running Imprivata versions 7.15 and above, you might encounter an “Error to logout Imprivata” popup when placing the device in the cradle. If this issue arises, please resolve it by uninstalling and then reinstalling both the ZAMS device APK and the Imprivata APK.
· In the portal, customers should create only one Email configuration per site in the Email notification.
Important Links
· Intelligent Cabinet Support and downloads downloads, User Guide, Installation Guide and
Troubleshooting Guide
About Zebra Access Management System
Zebra Access Management System (ZAMS) is an easy to use software solution to manage and control your mobile assets. The intelligent way to keep your mobile computers safe. ZAMS software elements contain:
1. Mobile device application and services: Provides the lock screen UI and services for the android based mobile devices. 2. Kiosk application and services: Provides on-site device management, UI and provides information to cloud-based console. The Kiosk application is designed for Zebra’s CC6000/ET40 devices.
3. Cloud resident console: Web portal that provides administration level tasks and reports. The server access location is https://zams.zebra.com/
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.
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Documents / Resources
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ZEBRA CC6000 Access Management System [pdf] User Manual CC6000, ET40, CC6000 Access Management System, CC6000, Access Management System, Management System, System |