We’ve identified a few cases where devices aren’t detected in the Logitech Options software or where the device fails to recognize customizations made in the Options software (however, the devices do work in out-of-box mode with no customizations).
Most of the time this happens when macOS is upgraded from Mojave to Catalina/BigSur or when interim versions of macOS are released. To resolve the problem, you can enable permissions manually. Please follow the steps below to remove the existing permissions and then add the permissions. You should then restart the system to allow the changes to take effect.

– Remove existing permissions
– Add the permissions

You can connect your keyboard to an iPad running iOS 13.1 or later or iPhone running iOS 13 or later. Here’s how:
1. With your iPad or iPhone turned on, tap the Settings icon.

2. In Settings, tap General and then Bluetooth.

3.  If the on-screen switch beside Bluetooth doesn’t currently show as ON, tap it once to enable it.

4. Remove the pull-tab from the back of the keyboard and it will be turned ON.
5. Long press channel 1, 2, or 3 for three seconds to enter pairing mode. The LED on top of the channel key will start blinking. You can save up to three devices to memory on the keyboard.
6. On your iPad or iPhone, in the Devices list, tap K380 for Mac to pair it.

7. Your keyboard will request a PIN code to complete the connection. On your keyboard, type the code shown on-screen, and then press the Return or Enter key.
NOTE: Each connect code is randomly generated. Make sure you enter the one shown on your iPad or iPhone screen.
8. Once you press Enter (if required), the pop-up will disappear, and Connected will appear beside your keyboard in the Devices list. The LED on your keyboard will stop blinking and remain ON for 10 seconds.
9. Your keyboard should now be connected to your iPad or iPhone.

NOTE: If the K380 for Mac is already paired but having problems connecting, remove it from the Devices list and then follow the instructions above to connect it.

Battery level
The status LED on the side of the keyboard turns red to indicate battery power is low and it’s time to change batteries.
Replace batteries
Lift the battery compartment up and off the base.
Replace the spent batteries with two new AAA batteries and reattach the compartment door.

TIP: Install Logitech Options to set up and receive battery status notifications. You can get Logitech Options from this product’s Download page.

Keyboard isn’t working
In order for your keyboard to work with your device, the device must have built-in Bluetooth capability or be using a third-party Bluetooth receiver or dongle.

NOTE: The K380 for Mac keyboard isn’t compatible with a Logitech Unifying receiver, which uses Logitech Unifying wireless technology.

If your system is Bluetooth-capable and the keyboard isn’t working, the problem is likely a lost connection. The connection between the K380 for Mac keyboard and the computer or tablet can be lost for several reasons, such as:
– Low battery power
– Using your wireless keyboard on metal surfaces
– Radio frequency (RF) interference from other wireless devices, such as:

– Wireless speakers
– Computer power supplies
– Monitors
– Cell phones
– Garage door openers

Try to rule out these and other possible problem sources that might be affecting your keyboard.

Keyboard frequently loses connection
If your keyboard frequently stops working and you keep having to reconnect it, try these suggestions:
– Keep other electrical devices at least 8 inches (20 cm) away from the keyboard
– Move the keyboard closer to the computer or tablet

Before reconnecting your keyboard
Before you try to connect your keyboard again:
1. Check the battery power by turning the keyboard off and then back on again using the ON/OFF switch on the left side of the keyboard. Notice the LED indicator color next to the ON/OFF switch. If the LED indicator is red, the batteries need to be replaced.
2. Try using the Windows key or type something to verify it’s working.
3. If it’s still not working, follow the link below to reconnect your keyboard.

Reconnect your keyboard
To reconnect your keyboard, please follow the steps for your specific operating system in Connect your Logitech Bluetooth device.

You can easily re-pair a device with your K380 for Mac keyboard. Here’s how:
1. On the keyboard, press and hold down one of the Easy-Switch buttons until the status LED starts blinking rapidly.

2. The keyboard will be in pairing mode for three minutes.
On the device, see Connect your Logitech Bluetooth device for instructions for your specific operating system.

On the Notes application for iPadOS or iOS version from 13.4 or later, if you set the Language-Switch feature to be CapsLock again, the CapsLock function won’t activate immediately.
To activate the CapsLock function again, do any of the following:
– Exit from the Notes application and then open it again.
– Switch to a different channel using the Easy-Switch buttons on your keyboard, and then return to the channel you were previously using.

When you connect the K380 for Mac keyboard to your iPad or iPhone you can enable or disable the CapsLock key as a Language-switch key. This function is used to switch to and from the last used Latin keyboard. To activate it, follow these steps:
Go to Setting → General → Keyboard → Hardware keyboard → Caps Lock Language Switch.

Hotkeys and media keys

You can manually select the operating system by pressing one of the following function key combinations for three seconds:
macOS
Press and hold fn+O for three seconds

iOS and iPadOS
Press and hold fn+I for three seconds

The K380 for Mac keyboard does not support Apple TV. K380 for Mac has implemented an enhanced security feature for connection through Bluetooth classic with macOS, iOS, and iPadOS that has limited the compatibility with Apple TV.

The K380 Multi-Device Bluetooth Keyboard is compatible with the following operating systems:
– macOS 10.15 and later
– iOS 13 and later
– iPad OS 13.1 and later

INTRODUCTION
This feature on Logi Options+ allows you to backup the customization of your Options+ supported device automatically to the cloud after creating an account. If you are planning to use your device on a new computer or wish to go back to your old settings on the same computer, log into your Options+ account on that computer and fetch the settings you want from a backup to set up your device and get going.

HOW IT WORKS
When you are logged into Logi Options+ with a verified account, your device settings are automatically backed up to the cloud by default. You can manage the settings and the backups from the Backups tab under More settings of your device (as shown):


Manage settings and backups by clicking on More > Backups:

AUTOMATIC BACKUP OF SETTINGS — if the Automatically create backups of settings for all devices checkbox is enabled, any settings you have or modify for all of your devices on that computer are backed up to the cloud automatically. The checkbox is enabled by default. You can disable it if you don’t want the settings of your devices to be backed up automatically.

CREATE A BACKUP NOW — this button allows you to backup your current device settings now, if you need to fetch them later.

RESTORE SETTINGS FROM BACKUP — this button lets you view and restore all the available backups you have for that device that are compatible with that computer, as shown above.

The settings for a device are backed up for every computer that you have your device connected to and have Logi Options+ that you are logged into. Every time you make some modifications to your device settings, they get backed up with that computer name. The backups can be differentiated based on the following:
1. Name of the computer. (Ex. John’s Work Laptop)
2. Make and/or model of the computer. (Ex. Dell Inc., Macbook Pro (13-inch) and so on)
3. The time when the backup was made
The desired settings can then be selected and restored accordingly.

WHAT SETTINGS GET BACKED UP
– Configuration of all the buttons of your mouse
– Configuration of all the keys of your keyboard
– Point & Scroll settings of your mouse
– Any application-specific settings of your device

WHAT SETTINGS ARE NOT BACKED UP
– Flow settings
– Options+ app settings

– Logitech Options permission prompts on macOS Monterey and macOS Big Sur
– Logitech Options permission prompts on macOS Catalina
– Logitech Options permission prompts on macOS Mojave
– Download the latest version of Logitech Options software.

For official macOS Monterey and macOS Big Sur support, please upgrade to the latest version of Logitech Options (9.40 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:
– Bluetooth Privacy prompt needs to be accepted to connect Bluetooth devices through Options.
– Accessibility access is needed for scrolling, gesture button, back/forward, zoom, and several other features.
– Input monitoring access is needed for all the features enabled by the software such as scrolling, gesture button, and back/forward among others for devices connected via Bluetooth.
– Screen recording access is needed to capture screenshots using a keyboard or a mouse.
– System Events access is needed for the Notifications feature and Keystroke assignments under different applications.
– Finder access is needed for the Search feature.
– System Preferences access if needed for launching Logitech Control Center (LCC) from Options.
 
Bluetooth Privacy prompt
When an Options supported device is connected with Bluetooth/Bluetooth Low Energy, launching the software for the first time will show the below pop-up for Logi Options and Logi Options Daemon:

Once you click OK, you will be prompted to enable the checkbox for Logi Options in Security & Privacy > Bluetooth.
When you enable the checkbox, you will see a prompt to Quit & Reopen. Click on Quit & Reopen for the changes to take effect.

Once the Bluetooth Privacy settings are enabled for both Logi Options and Logi Options Daemon, the Security & Privacy tab will appear as shown:

Accessibility Access
Accessibility access is needed for most of our basic features such as scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

If you already clicked Deny, follow these steps to manually allow access:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click Accessibility and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button, and back/forward to work. The following prompts will be displayed when access is needed:


1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

4. After you check the boxes, select Quit Now to restart the application and allow the changes to take effect.


If you already clicked Deny, please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.
 
Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature:

1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for Logitech Options Daemon.

4. Once you check the box, select Quit Now to restart the application and allow the changes to take effect.

If you already clicked Deny, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click on Screen Recording and follow steps 2-4 from above.
 
System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click OK to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options Daemon to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

For official macOS Catalina support, please upgrade to the latest version of Logitech Options (8.02 or later).
Starting with macOS Catalina (10.15), Apple has a new policy that requires user permission for our Options software for the following features:

– Accessibility access is needed for scrolling, gesture button, back/forward, zoom and several other features
– Input monitoring (new) access is needed for all the features enabled by the software such as scrolling, gesture button and back/forward among others for devices connected via Bluetooth
– Screen recording (new) access is needed to capture screenshots using a keyboard or a mouse
– System Events access is needed for Notifications feature and Keystroke assignments under different applications
– Finder access is needed for the Search feature
– System Preferences access if needed for launching Logitech Control Center (LCC) from Options

Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll be presented with the following prompt:

To provide access:
1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

If you already clicked ‘Deny’, do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click Accessibility and then follow steps 2-3 above.

Input Monitoring Access
Input monitoring access is needed when devices are connected using Bluetooth for all features enabled by the software such as scrolling, gesture button and back/forward to work. The following prompts will be displayed when access is needed:


1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the boxes for Logitech Options and Logitech Options Daemon.

4. After you check the boxes, select Quit Now to restart the application and allow the changes to take effect.


 If you already clicked ‘Deny’, please do the following to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, and then click the Privacy tab.
3. In the left panel, click Input Monitoring and then follow steps 2-4 from above.

Screen Recording Access
Screen recording access is needed to capture screenshots using any supported device. You’ll be presented with the prompt below when you first use the screen capture feature.

1. Click Open System Preferences.
2. In System Preferences, click the lock at the bottom left corner to unlock.
3. In the right panel, check the box for Logitech Options Daemon.
4. Once you check the box, select Quit Now to restart the application and allow the changes to take effect.

If you already clicked ‘Deny’, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy, then click the Privacy tab.
3. In the left panel, click on Screen Recording and follow steps 2-4 from above.

System Events prompts
If a feature requires access to a specific item like System Events or Finder, you will see a prompt the first time you use this feature. Please note that this prompt appears only once to request access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Please click on OK to allow access for Logitech Options Daemon so that you can continue to use these features.

If you already clicked on Don’t Allow, use the following steps to allow access manually:
Launch System Preferences.
1. Click Security & Privacy.
2. Click the Privacy tab.
3. In the left panel, click Automation and then check the boxes under Logitech Options Daemon to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.
– Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Control Center.
– Click here for information on macOS Catalina and macOS Mojave permissions on Logitech Presentation software.

For official macOS Mojave support, please upgrade to the latest version of Logitech Options (6.94 or later).

Starting with macOS Mojave (10.14), Apple has a new policy that requires user permission for our Options software for the following features:
– Accessibility access is needed for scrolling, gesture button, back/forward, zoom and several other features
– Notifications feature and keystroke assignments under different applications need access to System Events
– Search feature needs access to Finder
– Launching Logitech Control Center (LCC) from Options requires access to System Preferences

The following are the user permissions the software needs for you to get complete functionality for your Options-supported mouse and/or keyboard.

Accessibility Access
Accessibility access is needed for most of our basic features like scrolling, gesture button functionality, volume, zoom, and so on. The first time you use any feature that requires accessibility permission, you’ll see a prompt as shown below.

Click Open System Preferences and then turn on the checkbox for Logitech Options Daemon.  

In case you clicked Deny, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click on Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click on Accessibility and check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.


System Events prompts
If a feature requires access to any specific item such as System Events or Finder, you will see a prompt (similar to the screenshot below) the first time you use this feature. Please note that this prompt appears only once, requesting access for a specific item.  If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

Click OK to allow access for Logitech Options Daemon so that you can continue to use these features. 
 
In case you clicked Don’t Allow, use the following steps to allow access manually:
1. Launch System Preferences.
2. Click Security & Privacy.
3. Click the Privacy tab.
4. In the left panel, click Automation and then check the boxes under Logitech Options Daemon to provide access (as shown below). If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

Starting with macOS High Sierra (10.13), Apple has a new policy that requires user approval for all KEXT (driver) loading. You may see a “System Extension Blocked” prompt (shown below) during the installation of Logitech Options or Logitech Control Center (LCC).
 
If you see this message, you’ll need to approve the loading of the KEXT manually so that your device drivers can be loaded and you can continue to use its functionality with our software. To allow KEXT loading, please open System Preferences and navigate to the Security & Privacy section. On the General tab, you should see a message and an Allow button, as shown below. In order to load the drivers, click Allow. You may need to reboot your system so the drivers are properly loaded and the functionality of your mouse is restored.

NOTE: As set by the system, the Allow button is only available for 30 minutes. If it has been longer than that since you installed LCC or Logitech Options, please restart your system to see the Allow button under the Security & Privacy section of System Preferences.
 

NOTE: If you don’t allow KEXT loading, all devices supported by LCC will not be detected by software. For Logitech Options, you need to perform this operation if you’re using following devices:
– T651 Rechargeable trackpad
– Solar Keyboard K760
– K811 Bluetooth keyboard
– T630/T631 Touch mouse 
– Bluetooth Mouse M557/M558

Ideally, Secure Input should only be enabled while the cursor is active in a sensitive information field, such as when you enter a password, and should be disabled right after you leave the password field. However, some applications may leave the Secure Input state enabled. In that case, you may experience the following issues with devices supported by Logitech Options:
– When the device is paired in Bluetooth mode, it’s either not detected by Logitech Options or none of the software-assigned features work (basic device functionality will continue to work, however).
– When the device is paired in Unifying mode, it’s not possible to perform keystroke assignments.

If you encounter these issues, check to see if Secure Input is enabled on your system. Do following:
1. Launch Terminal from /Applications/Utilities folder.
2. Type the following command in Terminal and press Enter:ioreg -l -d 1 -w 0 | grep SecureInput

– If the command returns back no information, then Secure Input is not enabled on the system.  
– If the command returns back some information, then look for “kCGSSessionSecureInputPID”=xxxx.  The number xxxx points to the Process ID (PID) of the application that has Secure Input enabled:
1. Launch Activity Monitor from /Applications/Utilities folder.
2. Search for PID which has secure input enabled.

Once you know which application has Secure Input enabled, close that application to resolve the issues with Logitech Options

To begin troubleshooting, please select your operating system:
– Windows
– Mac
———————————————–
Windows
1. In the Device Manager, change the Bluetooth wireless adapter power settings: 
– Go to Control Panel > System and Security > System > Device Manager 
2. In Device Manager, expand Bluetooth Radios, right-click on the Bluetooth wireless adapter (ex. Dell Wireless 370 adapter), and then click Properties.
3. In the Properties window, click the Power Management tab and uncheck Allow the computer to turn off this device to save power. 
4. Click OK.
5. Restart your computer to apply the change.

Macintosh
1. Navigate to the Bluetooth preference pane in System Preferences: 
– Go to Apple Menu > System Preferences > Bluetooth
2. In the bottom-right corner of the Bluetooth preference window, click Advanced.
3. Make sure all three options are checked: 
– Open Bluetooth Setup Assistant at startup if no keyboard is detected 
– Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected 
– Allow Bluetooth devices to wake this computer 
NOTE: These options ensure that Bluetooth-enabled devices can wake your Mac, and that the OS X Bluetooth Setup Assistant will launch if a Bluetooth keyboard, mouse or trackpad is not detected as connected to your Mac.
4. Click OK.