AP6800 Android Payment Terminal
“
Specifications:
- Model: AP6800-0308
- NFC: 29.099dBuA/m at 3m
- 2.4G WLAN(b/g/n): 2400 ~ 2483.5 (EIRP dBm)
Product Usage Instructions:
FCC Warning Statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
The user manual for an intentional or unintentional radiator
shall caution the user that changes or modifications not expressly
approved by the responsible party could void the user’s authority
to operate the equipment.
Cautions and Warnings:
Caution: Use a standard USB 5V power source for
USB operation. Use an approved power source for RS-232 operation.
The device contains a lithium battery. Approved temperature range
for storage: 40 to +80 degrees Celsius. Dispose of properly by
contacting your local recycling center.
Warning: Avoid close proximity to radio
transmitters, which may reduce the capabilities of the reader.
CE Caution: RF Exposure
This equipment complies with CE radiation exposure limits for an
uncontrolled environment. It should be installed and operated with
a minimum distance of 20cm between the radiator and your body.
EU Declaration of Conformity:
ID TECH declares that the radio equipment type VP6825 is in
compliance with Directive 2014/53/EU. For full details, visit
ID TECH. Indoor use only
when operating in the 5150 to 5350 MHz frequency range.
FAQ:
Q: What should I do if the device is not functioning
properly?
A: If the device is not working as expected, try resetting it by
following the instructions in the user manual. If the issue
persists, contact customer support for further assistance.
“`
AP6800® User Manual
80817501-001 Rev E 24 June 2025
ID TECH® 10721 Walker Street Cypress, CA 90630
714-761-6368 www.idtechproducts.com support@idtechproducts.com
ID TECH AP6800 User Manual
Copyright © 2025 ID TECH. All rights reserved.
This document, as well as the software and hardware described in it, is furnished under license and may be used or copied online in accordance with the terms of such license. The content of this document is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by ID TECH®. While every effort has been made to ensure the accuracy of the information provided, ID TECH assumes no responsibility or liability for any unintentional errors or inaccuracies that may appear in this document. Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic, mechanical, recording, or otherwise, or translated into any language form without the express written consent of ID TECH.
ID TECH and ViVOpay® are trademarks or registered trademarks of ID TECH.
Warranty Disclaimer The services and hardware are provided “as is” and “as-available” and the use of the services and hardware are at its own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, and any warranties arising from a course of dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.
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ID TECH AP6800 User Manual
FCC warning statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The user manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. Such modifications could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation between the equipment and the receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help.
This device complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device should be installed to provide a separation distance of at least 20cm from a person.
Cautions and Warnings Caution: Use standard USB 5V power source for USB operation. Use approved power source for RS-232 operation. Device contains a lithium battery. Approved temperature range for storage: 40 to +80. Disposal: Contact your local recycling center.
Warning: Avoid close proximity to radio transmitters, which may reduce the capabilities of the reader.
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ID TECH AP6800 User Manual
CE Caution: RF Exposure This equipment complies with CE radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
EU DECLARATION OF CONFORMITY Hereby, ID TECH declares that the radio equipment type VP6825 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following Internet address: https://idtechproducts.com/ The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range.
AT
BE
BG
HR
CY
CZ
DK
EE
FI
FR
DE
EL
HU
IE
IT
LV
LT
LU
MT
NL
PL
PT
RO
SK
SI
ES
SE
UK(NI)
Notice for Operating Frequency and Output Power
Feature
Model: AP6800-0308
NFC
29.099dBuA/m at 3m
2.4G WLAN(b/g/n):2400 ~2483.5(EIRP dBm)
<20 dBm
5G WLAN(a/n/ac):5150
~5250/5250~5350/5470
<23 dBm
~5725MHz(EIRP dBm)
5725~5850MHz(EIRP dBm)
<13.98 dBm
BLE
<10 dBm
2G(dBm)
Not applicable
3G(dBm)
Not applicable
4G(dBm)
Not applicable
Model: AP6800-0338 27.471dBuA/m at 3m
<20 dBm
<23 dBm
<13.98 dBm <10 dBm GSM900<35dBm GSM1800 <32dBm WCDMA Band I <25dBm WCDMA Band VIII <25dBm LTE Band 1 <25.7 dBm LTE Band 3 <25.7 dBm LTE Band 7 <25.7 dBm LTE Band 8 <25.7 dBm LTE Band 20 <25.7 dBm LTE Band 28 <25.7 dBm LTE Band 38 <25.7 dBm LTE Band 40 <25.7 dBm LTE Band 41 <25.7 dBm
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ID TECH AP6800 User Manual
ISED Warning statements This device complies with Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (l) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le present appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and any part of your body. Pour se conformer aux exigences de conformité CNR 102 RF exposition, une distance de separation d’au moins 20 cm doit être maintenue entre l’antenne de cetappareil et toutes les personnes.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada.
The device is restricted to indoor use only when operating in the 5150 to 5250 MHz frequency range. L’appareil est limité à une utilisation en intérieur uniquement lorsqu’il fonctionne dans la plage de fréquences de 5150 à 5250 MHz.
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ID TECH AP6800 User Manual
Revision History
Date
Rev
Changes
By
06/28/2024 A Initial release.
CB
07/02/2024 B Added Avoiding Device Tamper Issues section.
CB
09/05/2024 09/16/2024
C
Added CE information and ISED statements to preamble. Updated ISED preamble.
CB
09/19/2024 D Added supported payment UI languages to Features
CB
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ID TECH AP6800 User Manual
Table of Contents
1. OVERVIEW ………………………………………………………………………………………………………………………………………………….. 8 1.1. Integration Location…………………………………………………………………………………………………………………………………………..8 1.2. Integration Options ……………………………………………………………………………………………………………………………………………8 1.3. Encryption…………………………………………………………………………………………………………………………………………………………..8
2. FEATURES …………………………………………………………………………………………………………………………………………………… 9 2.1. Agency Approvals and Compliances …………………………………………………………………………………………………………….. 10
3. SPECIFICATIONS…………………………………………………………………………………………………………………………………………11 4. HARDWARE………………………………………………………………………………………………………………………………………………..12
4.1. AP6800 Card Interfaces ………………………………………………………………………………………………………………………………… 12 4.1. LEDs and LCD Status Indicators……………………………………………………………………………………………………………………. 13 4.2. Communication Hardware…………………………………………………………………………………………………………………………….. 14 4.3. Cameras…………………………………………………………………………………………………………………………………………………………… 15 5. PARTS LIST…………………………………………………………………………………………………………………………………………………16 5.1. Cables ………………………………………………………………………………………………………………………………………………………………. 16 5.2. Antennas …………………………………………………………………………………………………………………………………………………………. 16 5.3. AP6800 LTE Regions ……………………………………………………………………………………………………………………………………… 17 6. INSTALLATION ……………………………………………………………………………………………………………………………………………18 6.1. Parts List for Development …………………………………………………………………………………………………………………………… 18 6.2. AP6800 Mounting Guidelines and Installation……………………………………………………………………………………………. 18 7. AP6800 CONFIGURATION SETTINGS ………………………………………………………………………………………………………….19 7.1. Connecting to Ethernet………………………………………………………………………………………………………………………………….. 19
7.1.1. Ethernet Configuration………………………………………………………………………………………………………………………………………………………………..20 7.2. Connecting to Wi-Fi ……………………………………………………………………………………………………………………………………….. 21 7.3. Connecting to Bluetooth ……………………………………………………………………………………………………………………………….. 23 7.4. Connecting to LTE…………………………………………………………………………………………………………………………………………… 25 8. SECURITY GUIDE ………………………………………………………………………………………………………………………………………..26 9. DECOMMISSIONING PCI-CERTIFIED DEVICES…………………………………………………………………………………………….27 10. TROUBLESHOOTING…………………………………………………………………………………………………………………………………27 10.1. Device State and UI ……………………………………………………………………………………………………………………………………… 27 10.2. Tamper and Failed Self-Check Indicators………………………………………………………………………………………………….. 28 10.3. Avoiding Device Tamper Issues ………………………………………………………………………………………………………………….. 28
10.3.1. Device Handling Best Practices ……………………………………………………………………………………………………………………………………………28 10.3.2. ID TECH Support………………………………………………………………………………………………………………………………………………………………………….29 10.3.3. Other Status Messages……………………………………………………………………………………………………………………………………………………………29 11. 24-HOUR DEVICE REBOOT……………………………………………………………………………………………………………………….31 12. UPDATING AP6800 FIRMWARE ……………………………………………………………………………………………………………….32 12.1. Updating from a Micro SD Card ………………………………………………………………………………………………………………….. 32 12.2. Updating the K81 Processor……………………………………………………………………………………………………………………….. 33 12.3. Updating the A300 Processor…………………………………………………………………………………………………………………….. 35 13. FOR MORE INFORMATION ……………………………………………………………………………………………………………………….38 14. APPENDIX A: SUPPORTED MICRO SD CARDS …………………………………………………………………………………………..39
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ID TECH AP6800 User Manual
1. Overview
The AP6800 is designed to be an advanced, 3-in-1 unattended payment device, featuring a PCI PTS 6.2 certification and developed on the Android platform to use the Android 13 operating system. It supports magstripe, chip card (EMV), and NFC (contactless) payments, with a high-luminosity, outdoor-level 5.0-inch touchscreen display capable of supporting PIN-on-glass transactions and can also display video advertisements when it is not being used for menu displays or customer interactions.
The AP6800 accepts a wide range of payment methods, including digital wallet technologies such as Apple Pay, Android Pay, and Samsung Pay, as well as loyalty technologies like Apple VAS and Google Smart Tap. It is suitable for various payment solutions, including EV Charging, Parking, Vending, POS Kiosks, and Quick Service Restaurants.
1.1. Integration Location
The AP6800 is the next generation vending payment peripheral in the popular ID TECH Vending line of unattended contactless payment hardware. This device is intended to be deployed on unattended kiosks, parking systems, and vending machines that support a variety of different payment methods, digital advertising, and guidance using visual payment prompts.
1.2. Integration Options
ID TECH provides a feature-rich Android SDK to aid rapid development of external (non-deviceresident) payment applications that talk to the AP6800. In addition, AP6800 is designed to host payment applications directly on the device, enhancing flexibility and responsiveness to diverse payment needs. This can be achieved easily with ID TECH’s Android SDK, which is a development kit that enables customers to create their own payment applications for use on the device. The Android SDK and its client API are documented in the Android SDK Guide for AP6800 and Android Client ZSDK API Reference, respectively. These documents, plus other useful utilities, demos, and downloads for the AP6800, be sure to check the AP6800 product page on the ID TECH Knowledge Base (no registration required).
1.3. Encryption
The AP6800 supports industry-standard Triple DES or AES encryption technology, with DUKPTbased key management (per ANSI X.9-24). Encryption can be configured to occur with a PIN variant key, or Data variant, as desired. ID TECH operates a certified Key Injection Facility, capable of injecting your unit(s) with any required keys. Remote Key Injection (RKI) is also available. Consult your ID TECH representative to learn about all available options involving key injection.
As a PCI-validated SRED device, the AP6800 conducts periodic self-checks and incorporates tamper detection features which, if triggered, cause automatic zeroization of sensitive data and keys. Because of its SRED features, the AP6800 is fully capable of being incorporated into a P2PE certified solution.
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ID TECH AP6800 User Manual
2. Features
· Hardware: o Android module based on NXP I.MX8M Quad, supporting dual display o Memory: 4GB LPDDR4, 16GB eMMC Flash o Barcode Camera: 2 Megapixel camera for barcode scanning o Front Facing Camera: 5 Megapixel camera with auto focus & proximity sensor o Internal Speaker o LCD: 5.0″ TFT display of min. resolution 800 (height) x 480 (width) with Capacitive Touch Panel o USB Type C Connector: Support dual power roleConnectivity interface: RS-232, Dual USB 3.0 via USB-C, Ethernet 10/100M1, Dual Band Wi-Fi, Bluetooth, and optional LTE 4G2
· Latest Secured Android OS · Android OS & Firmware Update (Local & Remote) · PIN on Glass, Fixed & Random PINPad · Manual PAN Entry · 1D Barcode / 2D QR Code · SIM Card (optional for LTE models) · SAM Card · Up to 32 GB SD Card · Power Management · Audio with Internal Speaker · Video Playback on Single & Dual Displays · Customer Applications Hosted on Device · Graphic User Interface · MSR/ICC/Camera LEDs & NFC Virtual LEDs · International Language Support for Payment Transaction · Remote Device Management · Encryption: TDES 112, AES 128, Salted Hash, TransArmor, Retail MAC Support · DKI · PKI RKI (Gen 4) · USDK Demo · Android zSDK · ID TECH PAE V2 (on device) · RDM with zSDK · Supports English, French, Portuguese, Chinese/ , Spanish , Turkish, and Japanese/
3
1 Note: the AP6800 must be power-cycled to switch between 10M and 100M. 2 Note: Only AP6800-0318, AP6800-0338, and AP6800-0368 support LTE. 3 AP6800 uses standard Android locale character sets.
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2.1. Agency Approvals and Compliances4
· EMV CT L1 · EMV CT L2 (Common Kernel) · EMV CTLS L1 · PCI PTS v6.2 · CTLS L2 Payment Kernels:
o Amex o Discover o Interac o JCB o MasterCard o UPI o Visa · US Common Debit AID · Felica · MIC/TELEC (Japan) · PCI 6.X · FCC (Part 15, Class-B) · JATE (Japan) · ISED (previously known as IC) · CE · UL · MasterCard TQM · RoHS3 · REACH · Apple VAS · Google Pay Smart Tap 2.1 · ISO 14443A/B and ISO 18092 · USB 3.0 · AT&T TRENDI5 · CB · PTCRB6 · VCCI
ID TECH AP6800 User Manual
4 Full certification ready by beta release. 5 Note: Only applicable to AP6800-0318. 6 Note: Only applicable to AP6800-0318.
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ID TECH AP6800 User Manual
3. Specifications
Hardware CPU
Memory Front Facing Camera
Barcode Camera SAMs
SD card slot Audio
Interface
Power Supply Power Consumption Physical External Dimensions Envelopment Dimensions Screen Dimensions (in pixels) Luminance/Brightness Touch Interface Type Environmental Operating Temperature Storage Temperature Operating Humidity
Storage Humidity IK Rating IP Rating ESD
Durability Product Life
Product Battery Life MSR Swipe Durability ICC Connector Reliability
Android module based on NXP I.MX8M Quad, supporting dual display 4GB LPDDR4, 16GB eMMC Flash 5 Megapixel camera with auto focus & proximity sensor 2 Megapixel camera for barcode & QR code scanning 4 SAMs (3 SAMs with LTE radio option*) 1 slot Audio with Internal Speaker & Audio Line Out through multi-port USB C port Dual USB, RS-232, Ethernet, Dual Band Wi-Fi, Bluetooth, LTE 4G CAT4 (Optional*) 9V/3A 13.5W (without 2nd display)
150 mm x 100 mm x 30 mm 150 mm x 100 mm x 55 mm (w/ fan)
800 (height) x 480 (width) Up to 800 NITs Capacitive
-30° C to 70° C (-22° F to 158° F), max change of 10° C per hour -30° C to 80° C (-22° F to 176° F) Up to 95% non-condensing 10% to 90% non-condensing, duration three months IK 08 IP 65 ±8kV contact, ±12KV air discharge
Five years (in typical environment) Five years (in typical environment) 1,000,000 times 500,000 times
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ID TECH AP6800 User Manual
4. Hardware
The section below describes AP6800 hardware functionality.
4.1. AP6800 Card Interfaces
AP6800 readers have the following card interface points, shown below.
Interface 1. Contactless antenna 2. ICC slot 3. MSR slot 4. QR Code camera
Note
Smart chip must face upward for ICC transactions. MagStripe must face left for MSR swipes. Rotate image 45 degrees facing the camera.
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ID TECH AP6800 User Manual
4.1. LEDs and LCD Status Indicators
The AP6800 uses LEDs and the main LCD display to denote its status during transactions and in case of errors. Contactless LED lights appear on the digital display.
LED and Behavior First left virtual LED blink green regularly First left virtual LED is solid green All four virtual LEDs blink green ICC slot green LED is on ICC slot red LED is on MSR LEDs on Camera LEDs on
Status Indicated AP6800 in standby awaiting transaction Contactless transaction started Contactless transaction complete ICC transaction started Device error(s) MSR transaction started Camera is on and ready for capture
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ID TECH AP6800 User Manual
4.2. Communication Hardware
The AP6800 can communicate with a host via serial (RS-232), Wi-Fi, Bluetooth, Dual USB, Ethernet, or LTE 4G connections. The diagram below illustrates the layout of various ports.
* Only AP6800-0318, AP6800-0338, and AP6800-0368 support SIM1.
** Only AP6800-0318, AP6800-0338, and AP6800-0368 support SIM2. AP6800-0308 readers use it as SAM4.
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ID TECH AP6800 User Manual
4.3. Cameras
AP6800 readers come with multiple cameras and related features.
· Front Facing Camera: Five-megapixel camera with autofocus. · Flash LED: Flash for front facing camera. · Proximity Sensor: Detects adult-size objects at a distance of 30cm to 100cm. · TP & LCD: Five-inch 800×400 touchscreen display. · Code-Scanning Camera: Two-megapixel camera for scanning payment barcodes and QR
codes.
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ID TECH AP6800 User Manual
5. Parts List
The section below describes additional parts ID TECH offers for the AP6800.
5.1. Cables
The AP6800 can use a USB -C cable or a multi-port cable to connect to the host. In addition to RS232 and Ethernet, the multi-port connector (USB C) also contains the signals of USB Type A (host) and Audio Line Out.
No. Cable Type
Part Number
1
USB-C Cable (Required to use an adapter for power supply)
80178218-001
2
Multi-Port Cable (Required to use an adapter for power supply)
80187220-001
3 Adapter (45W PD Adaptor, USB-C)
AC0005R-29
5.2. Antennas
Note that LTE models of the AP6800 require an external antenna for LTE communication.
Variant
LTE (Using External Antenna)
Wi-Fi/Bluetooth Only (No LTE)
Product Model #
AP6800-0318 (North America) AP6800-0338 (EMEA)
AP6800-0308
Picture (Rear View)
Notes
External antennas (P/N: ANT009R) must be attached for LTE to work. There are
two antennas: Main and Diversity.
No additional antenna required for Wi-Fi or Bluetooth.
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ID TECH AP6800 User Manual
5.3. AP6800 LTE Regions
To connect to internet through LTE, the customer needs to prepare a SIM card with a data plan. AP6800 readers support different LTE bands in different regions; when purchasing AP6800 readers, please select the model according to the target deployment location.
Model # Region
IoT Modem Type
Feature
Dual SIM Support*
LTE Certification
Regulatory Certification External Antenna
Required
AP6800-0318 North America
AP6800-0338 EMEA
Cat 4
Cat 4
Data-Only
Data-Only
Yes
AT&T TRENDI / PTCRB
Yes GCF (Not Listing)
FCC / IC
CE / UKCA
Main & Diversity Main & Diversity
AP6800-03687 Japan Cat 4
Data-Only Yes
Module Certified by KDDI, NTT, SoftBank
JATE/ TELEC
Main & Diversity
7 Forthcoming.
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ID TECH AP6800 User Manual
6. Installation
The sections below describe AP6800 installation.
6.1. Parts List for Development
Verify that you have the following hardware for the installation of the AP6800: · USB-C cable or multi-port cable · 45W PD Power supply
6.2. AP6800 Mounting Guidelines and Installation
Mount the unit according to the drawings shown, with #8-32 studs spaced 65mm apart horizontally and 67mm vertically. The pitch of the nuts is the same as those used for Vendi, VP6300, and VP6800 readers. Use a torque wrench to tighten the screws to 8kg-cm.
For safety reasons, make sure to mount the AP6800 at a height no greater than two meters or no lower than 1.2 meters from the floor from the floor.
1. Cut-out for the product. Tolerance is ±0.3 milimeters. 2. Optional hole for the microphone.
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7. AP6800 Configuration Settings
The section below describes configuration settings for the AP6800. When powered on, the AP6800 boots automatically. For development purposes, integrators can use a USB-C or a multi-port cable for RS-232 and Ethernet connections with a 45W PD adapter.
7.1. Connecting to Ethernet
Follow the steps below to connect to ethernet. 1. Connect the ethernet cable to the AP6800. 2. Go to Settings > Network & internet > Internet.
3. Check the IP address field. If there is an IP address in the field, the reader has successfully connected to the ethernet.
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7.1.1. Ethernet Configuration 1. Open the Ethernet configuration menu.
ID TECH AP6800 User Manual
2. Select the desired connection type.
3. To manually set the IP address, select Static IP, enter the network information, and select SAVE:
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7.2. Connecting to Wi-Fi
Follow the steps below to connect to Wi-Fi. 1. In the AP6800’s menu, select Settings > Network & internet > Internet.
2. Turn on Wi-Fi to search for available networks.
3. Enter the Wi-Fi password and select CONNECT.
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ID TECH AP6800 User Manual 4. The main Internet menu displays successful connections.
5. To manually set the IP configuration, select the Edit icon, then select Static.
6. Enter the network configuration then select SAVE.
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7.3. Connecting to Bluetooth
Follow the steps below to connect to Bluetooth. 1. In the AP6800’s menu, select the Settings app, then go to Connected devices > Pair new device.
2. Select the target Bluetooth device (a Galaxy S22 in the example below).
3. Select PAIR.
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4. When the device is successfully paired, it appears under Saved devices on the Connected devices screen.
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7.4. Connecting to LTE
AP6800 supports 2 SIM slots; for the steps below, assume the desired SIM card is in slot 2. 1. Go to Settings > Network & internet > Internet to check the internet connection type.
2. Check to see the reader’s current internet connection.
3. Select SIMs slot, then select the desired SIM slot to switch to the correct LTE card (in this case,
SIM 2).
4. After selecting the desired SIM slot, reboot the reader for the new settings to take effect.
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ID TECH AP6800 User Manual
8. Security Guide
The AP6800 is an unattended device. Contact your ID TECH representative or send an e-mail to support@idtechproducts.com if you have any questions involving the product’s daily use. We recommend you conduct daily checks of the device as follows:
· Check the tamper evidence physical seals, to make sure they are intact. · Power on the device, check the beeper, and the display message, making sure there is no
tamper indication (see earlier chart for beeper interpretation). Also read the firmware version, making sure the firmware version is correct. · Check the touchpad, to make sure there is no physical overlay on the touchpad. · Check the appearance of device, to make sure there isn’t any hole on the device or suspicious object around the ICC card slot. · Check the MSR (magnetic stripe) slot, to make sure there is no alteration of the device.
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ID TECH AP6800 User Manual
9. Decommissioning PCI-Certified Devices
All PCI devices require proper decommissioning prior to device disposal in order to ensure the protection of all sensitive financial card data. For instructions on decommissioning your device, see Decommissioning of PCI-Certified Devices on the ID TECH Knowledge Base.
10. Troubleshooting
Consult the ID TECH Knowledge Base for troubleshooting assistance.
10.1. Device State and UI
State
Beep
LCD
De-activated Beep every 5 seconds
“DEACTIVATED”
Activated
No Beeper
“ACTIVATED”
Common
No Beeper
“NO KEY INJECTED”
Ready Tamper
No Beeper Alarm Tone
“WELCOME” “TAMPERED”
Indicating Device is in “Manufactory mode;” no security functions enabled. Manufactory data and certificate loaded into device, but no working keys. Device activated but not ready for sensitive functions. The reason should be due to missing required keys. Device ready for sensitive functions, like transaction, Get PIN, GET account, etc. Device was tampered by physical, temperature, or voltage attack. All sensitive information is erased or unrecoverable. Device blocks all sensitive functions. There is no way to recover except to return to manufacturer.
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ID TECH AP6800 User Manual
10.2. Tamper and Failed Self-Check Indicators
The AP6800 displays the following indicators when it has been tampered or has any of the other following internal issues, such as an expired certificate, missing key, or similar fault discovered during a self-check.
Note that the Tampered screen also displays configuration information used to diagnose the cause of the issue, similar to the image below on the right:
Indicator Virtual LEDs
LCD Display Message Speaker
Tampered Status All Virtual LEDs off
TAMPERED Alarm tone
Other Issue Status All Virtual LEDs off
See below See below
10.3. Avoiding Device Tamper Issues
All ID TECH PCI-certified devices integrate tamper switches and disable the card reader when it has been compromised. The section below describes best practices when handling PCI-secure devices to help prevent triggering the tamper switches.
Note that following these guidelines does not guarantee a device will not tamper if inadvertantly mishandled or breached. User-induced tamper events will incur repair fees, key injection fees, and shipping both to and from ID TECH, regardless of warranty status.
10.3.1. Device Handling Best Practices · Do not excessively shake the reader. · Do not drop the reader. · Do not strike the reader. · Do not attempt to twist or cause any torsion to the reader. · Do not expose the reader to extreme heat or cold. · Do not intentionally subject the reader to electrical shocks.
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· Do not submerge the reader in liquids of any type for extended time. · Do not attempt to open the reader. · Do not provide power to the reader until all connectors are plugged into the unit. · Check the device manual to ensure the reader receives the correct power voltage. Providing
power to wires and connectors before plugging them into the device may cause power spikes that can trigger a tamper event. · When working with or installing the reader, minimize exposure to static electricity.
10.3.2. ID TECH Support In the event the reader does tamper when under warranty, report the tampered device to ID TECH to troubleshoot and, if needed, be returned to ID TECH for analysis. Contact ID TECH support at support@idtechproducts.com for assistance.
10.3.3. Other Status Messages The AP6800’s LCD can display the following messages for both regular status and in the event of a failed self-check:
State
Speaker
Tamper triggered
Alarm Tone
Certification check fail Firmware integrity check fail
Abnormal Key Status
No sound
No sound No sound No sound
No sound
Deactivated Activated
Beep every 5 seconds
No sound
Ready
No sound
LCD
“TAMPERED”
“Cert Fail” “MSRFail” “FW/BL Fail” “Keys Fail” “NO KEY INJECTED”
“DEACTIVATED”
“ACTIVATED”
“WELCOME”
Indicating Device was tampered by physical, temperature, or voltage attack. All sensitive information is erased or unrecoverable. The reader blocks all sensitive functions. There is no way to recover the reader except to return it to ID TECH. Certificate tree self-check has failed (example of failure: expiration of certification). MSR failure, usually caused by the abnormal state of the MSR module. Firmware self-check has failed Encryption key self-check has failed. The reader is activated but not ready for sensitive functions. The reason is most likely due to missing required keys.
The reader is in “Manufactory mode;” no security functions are enabled.
Manufactory data and certificate are loaded into the reader, but no working keys. The reader is ready for sensitive functions like transactions, Get PIN ,GET account, and similar commands.
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State Restrict
Speaker No sound
LCD “RESTRICTED”
Indicating Device is suspended due to reach the retry limitation (3 times in succession) of bad signature verification, may recover after 15 mins. Once recovered, a good signature verification may reset the retry limitation, but a bad signature verification may suspend another 15 mins.
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11. 24-Hour Device Reboot
Per PCI Requirements, this device reboots every 24 hours. Please contact your device integrator if you need to check the reboot time for your unit.
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12. Updating AP6800 Firmware
The following section provides instructions for updating AP6800 firmware.
12.1. Updating from a Micro SD Card
Before you begin the update, make sure you have the following: · Micro SD card, at least 2GB capacity. · The ICC262R firmware file. Contact ID TECH support; the file will have a name in this format: AP6800_FW_v1.00.620.2413.T.concierge.zip. · The ICC388R firmware file. Contact ID TECH support; the file will have a name in this format: android_13_idt_dev_240510-1-ap6800_a300-userdebug test-keys.zip. o Copy the two files to the Micro SD card’s root directory:
o · Insert the Micro SD card into the AP6800’s Micro SD card slot:
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12.2. Updating the K81 Processor
Follow the steps below to update the K81 processor. 1. In the AP6800’s menu, select the Neo Manager app.
2. The Neo Manager app displays two directories; select the second directory, which is the Micro SD card ID (each Micro SD card may have its own number). If the app doesn’t show the directory, select the refresh button to reload the files.
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ID TECH AP6800 User Manual 3. Select the K81 firmware file and select the UPDATE button:
4. The screen displays the K81 firmware update progress:
5. When the firmware update completes, the log displays “The firmware updating process is done,” and shows the FW version. Select OK to return to the main screen to complete the ICC262R firmware update.
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12.3. Updating the A300 Processor
Follow the steps below to update the A300 processor. 1. In the AP6800’s menu, select the Ota Manager app.
ID TECH AP6800 User Manual
2. Select CHECK UPDATE FROM SDCARD.
3. The app displays the available Android image .ZIP files.
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ID TECH AP6800 User Manual 4. Select the desired update file, then select Confirm and Update.
5. The app displays the update progress. When the update reaches 88%, select the reboot button to restart the reader.
6. After the device reboots, enter the Ota Updater app again to verify the update:
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ID TECH AP6800 User Manual To check both processors’ firmware versions, go to Settings > About device > Model.
>
>
>
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13. For More Information
· To learn more about the AP6800 and other ID TECH products, visit the ID TECH Knowledge Base.
· Visit us online at http://idtechproducts.com. · Find more Tech Support resources at the ID TECH Tech Support home page.
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14. Appendix A: Supported Micro SD Cards
The AP6800 supports a limited number of Micro SD cards; the following cards have been tested and verified for the device:
· Kingston/SDCS/16GB · Kingston/SDCS/32GB · SanDisk/micro SDHC UHS-I card/16G · SanDisk/micro SDHC UHS-I card/32G
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Documents / Resources
 |
ID TECH AP6800 Android Payment Terminal [pdf] User Manual 80817501-001, Rev E 24 June 2025, AP6800 Android Payment Terminal, AP6800, Android Payment Terminal, Payment Terminal, Terminal |