TB250304 Upgrading WiFi Enabled
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Product Information
Specifications:
- Product Model: JACE 8000
- Compatibility: WiFi-Enabled
- Software Version: Niagara 4.15
Product Usage Instructions:
Upgrading WiFi-Enabled JACE 8000 Devices to Niagara 4.15:
When upgrading a JACE 8000-WiFi unit to Niagara 4.15, follow
these steps:
- Set the WiFi radio to DISABLED before attempting
installation. - Proceed with the installation of Niagara 4.15. Ensure the WiFi
radio is disabled throughout the process. - After commissioning, note that the WiFi Configuration option on
the platform menu will no longer appear. - Ensure that a WiFi connection is no longer possible after the
upgrade.
Resolution for WiFi Connection Necessity:
If a WiFi connection is necessary:
- Perform a factory reset to restore the device to Niagara
4.9. - The JACE 8000 will regain its WiFi functionality after the
reset. - Commission the device using Niagara 4.14, supported until the
end of the second quarter of 2026.
FAQ (Frequently Asked Questions):
Q: Can I upgrade directly to Niagara 4.15 with WiFi
enabled?
A: No, it is recommended to disable the WiFi radio before
upgrading to Niagara 4.15 to avoid installation issues.
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Special Instructions for Upgrading WiFi-Enabled JACE 8000 Devices to Niagara 4.15
Technical Bulletin (TB250304)
Issue
The upcoming release of Niagara Framework®, Niagara 4.15, includes an update to the QNX operating system that no longer supports the WiFi chipset in the JACE® 8000. Customers who have deployed JACE 8000 devices with the WiFi connectivity option will not be able to activate or configure the WiFi radio in Niagara 4.15. This statement is advance notice in the event customers who rely on JACE WiFi connectivity and who regularly upgrade to the latest release of Niagara Framework. As of the November 2024 release of the QNX 7.1 Software Development Platform, Blackberry QNX no longer supports the WiFi chipset used in the JACE 8000. Niagara 4.15 includes this QNX 7.1 SDP update and will install based on the current setting of the JACE WiFi radio.
Resolution when a WiFi connection is not necessary
When upgrading a JACE 8000-WiFi unit to Niagara 4.15, set the WiFi radio to DISABLED before attempting installation. In this configuration, Niagara 4.15 will install normally. Note that after commissioning, the WiFi Configuration option on the platform menu will no longer appear and that a WiFi connection is no longer possible. Also, note that Niagara 4.15 will not install if the WiFi radio is set to ENABLED.
Resolution when a WiFi connection is necessary
A factory reset will restore Niagara 4.9 and the JACE 8000 will regain its WiFi functionality. The JACE 8000 can then be commissioned using Niagara 4.14, which will be supported until the end of the second quarter of 2026.
Niagara running on J8000/J8000 WiFi
2024
4.10 LTS
2025 Q1
2026 2027 2028 Q4
4.14
4.15 LTS with WiFi Disabled
© 2025 KMC Controls, Inc.
TB250304
Documents / Resources
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KMC CONTROLS TB250304 Upgrading WiFi Enabled [pdf] Instructions TB250304 Upgrading WiFi Enabled, TB250304, Upgrading WiFi Enabled, WiFi Enabled |