Razer Synapse Clean Re-installation Guide

Introduction

A clean re-installation of Razer Synapse is recommended to address persistent software problems. This process ensures all previous installations are removed, allowing for a fresh start. Before proceeding, it is advisable to back up your Razer Synapse profiles and collect relevant logs for potential future investigation.

For visual guidance, a video tutorial is available: Watch the video guide.

Backup Razer Synapse Profiles

To safeguard your custom settings, follow these steps:

1. Create a Razer Synapse account or ensure you have an existing Razer ID.
2. Export your profiles within Razer Synapse.

If you use an existing Razer ID, your profiles are typically synced and can be automatically downloaded upon re-installation.

Steps for Clean Re-installation

1. Close Razer Synapse Programs

   Ensure all Razer Synapse applications are not running:

   1. Open the System Tray (bottom-right corner of the screen).
   2. Right-click the Razer Synapse icon and select "Exit All Apps."

2. Uninstall Razer Synapse

   Remove all Razer Synapse related programs:

   1. Right-click the Start button and select "Apps and Features."
   2. Search for "Razer" in the search box.
   3. Select each Razer program and click "Uninstall."
   4. Confirm any Windows User Account Control prompts by clicking "Yes."
   5. In the Razer Installer window, select "UNINSTALL."
   6. Under "Select the Software to Uninstall," choose "Select All" and then "UNINSTALL."
   7. Confirm the removal in the uninstall confirmation window by clicking "YES, REMOVE."
   8. Click "CLOSE" once the uninstallation is complete.
   9. Repeat these steps for any other relevant Razer programs.
   10. Close the "Apps & Features" window and disconnect non-essential Razer devices.

3. Clean System Remnants

   To ensure a complete removal, delete any remaining Razer Synapse folders and files. These are often hidden by default. Access "File Explorer Options," go to the "View" tab, and select "Show hidden files, folders, and drives" to display them. If unable to delete, stop any running Razer Synapse processes via the Task Manager.

   For detailed file locations, refer to the description of the linked video.

4. Reinstall Razer Synapse

   Download and install the latest version of Razer Synapse. During installation, select only "Razer Synapse." Other Razer programs can be installed later if needed.

   After installation, log in using your Razer ID to apply your backed-up profiles.

Following these steps will result in a successful clean re-installation of Razer Synapse.