Ingenico Move/3500 User Manual

4.6.2 Installing Paper Roll

To install the paper roll:

• Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear.
• Insert the paper roll into the compartment following the directions shown in the diagrams.
• Pull the paper up to the top of the terminal.
• Maintain the paper and close the lid.
• Press simultaneously on both upper corners of the paper flap until it clips into position.

Diagrams show the process of opening the compartment, inserting the roll, and closing the lid.

5 Recommendations

5.1 Safety

Powering down the Move/3500

Disconnect the Move/3500 power supply block adapter from the electrical mains network.

Lithium cell

The Move/3500 is fitted with an internal lithium cell which can only be accessed by a qualified technician.

Battery

The Move/3500 is fitted with a battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico's catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at appropriate sites.

WARNING: There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire.

Electrical power outlet

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Must meet standards and regulations in the country where used.
• For type A plug, the protection of the installation must be set to 20 A.

ADVICE

If you insert a new R40 paper roll, tear off the first length (one complete turn) to avoid printing on adhesive tape footprint.

5.2 Security of your terminal

Your device fulfills current applicable PCI PTS security requirements. Upon receipt of your terminal, check for signs of tampering. These checks should be performed regularly. Check that the keypad is firmly in place and that there are no unusual wires connected to any ports. Such checks warn of unauthorized modifications. Your terminal detects any “tampered state” and will display "Alert Irruption!". If this message appears, contact the terminal helpdesk immediately.

Ensure that privileged access to your terminal is only granted to trustworthy staff. The terminal must never be left in a location where it could be stolen or replaced by another device.

5.3 Fixed installation

If the device is used where cardholders cannot shield their PIN entry, it must be installed as follows:

• The device must be angled at 45 degrees or more to prevent oversight of PIN entry from the rear.
• The device must be fitted in a swivel stand or fixed in a position that prevents oversight.
• The device environment must include conspicuous notices informing the customer to shield their PIN during entry.
• The device must be deployed to prevent oversight from other customers. This can be achieved by placement or by the environment shielding the PIN entry.
• The terminal is exclusively for indoor use.

If these conditions are not met, a PIN shield must be used.

CAUTION: Positioning of the terminal must prevent cardholder PIN spying. Ensure adjustable stands allow for difficult visual observation of PIN entry. Position security cameras so the PIN-entry keypad is not visible. Never ask customers to divulge their PIN Code. Advise customers to ensure they are not overlooked when entering their PIN Code.

6 Standards

6.1 Environment (WEEE, Batteries and Packaging)

This product is labeled in accordance with European Directives 2002/96/EC (WEEE) and 2006/66/EC (Batteries and Accumulators). These provisions make producers and manufacturers liable for take-back, treatment, and recycling upon end-of-life.

The symbol ♻️ indicates that WEEE and waste batteries must be collected separately and recycled.

Ingenico ensures efficient collection and recycling schemes according to local regulations. Contact retailers for more information on disposing of old products and used batteries. Packaging waste must also be collected separately.

Proper recycling ensures the safety of human health and the environment.

6.2 FCC/IC Compliance

Changes or modifications not expressly approved by the responsible party could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications.

There is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consulting the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

French translation of FCC/IC compliance statement follows.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum gain approved by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be chosen such that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

French translation of Industry Canada antenna regulations follows.

No changes shall be made to the equipment without the permission of Ingenico, as this may void the user's authority to operate the equipment.

French translation of Ingenico permission statement follows.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all devices does not exceed five. REN for this device is 0.1.

French translation of REN specifications follows.

The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radars are allocated as primary users of the bands 5250-5350 MHz and 5650-5850 MHz and may cause interference and/or damage to LE-LAN devices.

French translation of frequency band usage follows.

Part 68 of FCC Rules

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The product identifier on the equipment label, in the format US : AAAEQ##TXXXX, must be provided to the telephone company if requested.

This equipment uses USOC jacks: RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and ACTA requirements. A compliant telephone cord and modular plug is provided with this product.

Telephone Network Information

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs may result in devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). Contact the local telephone company to be certain of the number of devices that may be connected to a line.

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. You will also be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice to allow for necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact Ingenico, or your local Ingenico distributor or service center in the U.S.A. for repair and/or warranty information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. Consult your telephone company or a qualified installer if you have questions.

U.S.A. service center:

Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
USA

Tel: +1 (678) 456 1200
Fax: +1 (678) 456 1201
Email: info.us@ingenico.com

7 Troubleshooting

The terminal does not turn on

• Check the battery (is it discharged? is it connected?). A fully discharged battery may take a long time to recover.
• Connect the terminal to its power supply or place it on the powered base.

Cards are not read

• Check that the magnetic card is swiped correctly (with the magnetic band on the terminal side).
• Swipe the card again with a constant and rapid movement of the magnetic stripe.
• Verify that the magnetic strip is not damaged, grooved, or cracked.
• Make sure you have inserted the smart card correctly into the smart card reader and removed the card only after the transaction is performed.

The ticket is not printed

• Check the presence and proper positioning of the paper roll. Adjust the paper roll following the instructions in this manual (section "Installing the paper roll").
• Check the type of paper used (thermal paper must be used).
• Verify the thermal paper's sensitive side.

Electronic health appliances

Your handset is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Consult your doctor or the equipment manufacturer for appropriate advice.

External connection

All external circuits connected to the Move/5000 must be SELV (Safety Extra Low Voltage) and LPS (limited power source) within the meaning of sections 2.2 and 2.5 of the standards IEC60950-1:2005+/A1:2010 and EN60950-1:2006+/A11:2009+/A1:2010+/A12:2011.

Cleaning

To clean the terminal, use a soft cloth slightly moistened with water. Do not clean the electrical connections. Do not use solvents, detergents, or abrasive products.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. Comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

On airplanes

Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment

The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2) readers located underneath the terminal, must be in place during normal operation. See sections «Removal of SAM1/SAM2/SIM, modules» and «Connecting the battery».

Power supply label symbols

The power supply label contains seven symbols:

• Double insulation symbol: [double-insulation-symbol]
• DC current output: [DC-current-symbol]
• AC current input: [AC-current-symbol]
• DC Power jack polarity: [DC-power-jack-polarity-symbol]
• In door use only: [indoor-use-symbol]
• International Efficiency Marking Protocol (Energy Star Level 5): [energy-star-level-5-symbol]
• International Efficiency Marking Protocol (Energy Star Level 6): [energy-star-level-6-symbol]

Copyright and Disclaimer

This Document is Copyright © 2018 by Ingenico Group. Ingenico retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of Ingenico. Nobody is authorized to place this document at the disposal of any third party without prior written permission of Ingenico. If such permission is granted, the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to Ingenico for the confidentiality of that information.

Care has been taken to ensure that the content of this document is as accurate as possible. Ingenico however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between Ingenico and the user. Ingenico is not responsible for any use of this device which would be non-consistent with the present document.

All trademarks used in this document remain the property of their rightful owners.

Contact information and website are provided.