IMILAB C20 Camera User Manual

To secure your IMILAB C20 and C30 cameras and remove unwanted users, follow these steps within the Imilab Home app:

• Check Shared Members: Open the app, select your camera, and go to the settings menu (usually represented by three dots or a gear icon). Look for "Device Sharing" or "Share Settings." From there, you can see a list of accounts with access and swipe or tap to delete any unauthorized users.
• Perform a Factory Reset: If you suspect someone has copied your QR code or has persistent access, a physical reset is the most secure option. Locate the Reset button on the camera (for the C20, it is often near the lens or base). Press and hold it for about 5-10 seconds until you hear a voice prompt. This will unbind the camera from all accounts.
• Re-bind the Camera: After resetting, set up the camera as a new device using your primary phone. This generates a new secure connection and invalidates previous QR code copies.
• Update App Security: Ensure your Imilab Home account uses a strong, unique password. Since your second phone logged in automatically, it may be using cached credentials; log out of all devices manually and log back in to ensure the new password is required.

Note: If the intruder is logged into your actual account (rather than a shared sub-account), changing your account password and enabling any available Two-Factor Authentication (2FA) in the app settings is critical.