iCam365 Camera App User Guide

We apologize for the difficulty you are having reading the current manual. To assist you with the iCam365 Camera App, you can access clearer instructions and support through the following official channels:

• Official FAQ & Help: Visit the official iCam365 website at https://icam365.cc/ for setup guides, network troubleshooting, and storage card information.
• In-App Support: You can send feedback or get help directly within the iCam365 app by navigating to the help section.
• Manuals+ Search: You may try using the Deep Search feature on this site to see if a higher-resolution version or alternative guide has been uploaded.

If you have a specific question regarding setup, live view, or playback, please let us know and we will provide the steps here.

To connect your iCam365 dual-lens camera to a Tenda NVR via ONVIF, you must first ensure that the ONVIF protocol is manually enabled within the iCam365 app settings, as it is often disabled by default for security.

Follow these general steps to troubleshoot the connection:

1. Enable ONVIF: Open the iCam365 app, go to the camera's Settings, and look for ONVIF or PC View settings. Enable the switch and set an ONVIF Password. This password is often different from your app login password and is required by the NVR.
2. Check Network: Ensure both the camera and the Tenda NVR are on the same local network (subnet).
3. NVR Search: On your Tenda NVR, go to the channel management/add camera section and perform a search. If the camera is found but shows a "Login Failed" or "Wrong Password" error, manually enter the ONVIF password you created in the app.
4. Dual-Lens Considerations: Some dual-lens cameras occupy two channels or require specific stream settings. If the NVR only sees one lens, you may need to add the camera's IP address twice using different stream paths if supported by the NVR.
5. Port Information: The default ONVIF port for these cameras is typically 80 or 8080. Ensure these are not blocked by your router.

If the camera still does not appear, verify that your camera firmware is up to date via the iCam365 app, as older versions may have limited ONVIF compatibility.

To resolve issues with sharing your iCam365 camera to a second phone, please ensure you are following these steps:

• Separate Accounts: The second user must create their own unique iCam365 account using their own email or phone number. Do not try to log in with the primary user's credentials on the second phone, as this can cause login conflicts.
• Sharing Process: On the primary phone (where the camera is working), go to the camera settings and select the "Share" or "Device Sharing" option. Enter the account ID or scan the QR code of the second user's account.
• Accepting the Invitation: Once shared, the second user usually needs to check their message center or device list within the app to accept the invitation before the camera will appear.
• Region Consistency: Ensure both phones have selected the same region/country during the app registration process, as accounts in different regions may not be able to communicate.

If the login itself is failing on the second phone, try resetting the password for that specific account or ensure the app has been updated to the latest version from the official app store.

If you are unable to log into the iCam365 app to manage your subscription, you should cancel the recurring payment through your smartphone's app store settings, as most iCam365 cloud services are billed through Apple App Store or Google Play Store.

• For iPhone (iOS): Go to Settings > [Your Name] > Subscriptions. Find iCam365 in the list and select "Cancel Subscription."
• For Android: Open the Google Play Store app, tap your profile icon, go to Payments & Subscriptions > Subscriptions, and cancel the iCam365 service.

If you are being charged directly via a credit card or PayPal and cannot access the app, you may need to contact your bank to block the transaction or reach out to the developer for support. You can try sending feedback or requesting assistance via the official website at https://icam365.cc/ or by checking the "Help" section within the app if you can regain access using the "Forgot Password" feature.

Yes, you can view the camera feed on multiple devices. To do this, you have two main options:

• Account Sharing: You can share access with another user by having them download the iCam365 app and register their own account. In your app, look for the 'Share' or 'Device Sharing' option in the camera settings and enter their account details or have them scan your sharing QR code.
• Single Account Login: You can generally log in with the same credentials on a second device, though using separate accounts via sharing is recommended for better security and management.

Regarding the 7-day free trial, this typically refers to the Cloud Storage service. Most iCam365 cameras offer a trial period where your motion-triggered video clips are saved to the cloud for 7 days at no cost. After this period expires, you will usually need to purchase a subscription to continue saving new footage to the cloud, or you can use a physical microSD card for local recording which does not require a monthly fee.

To permanently save your recordings from the iCam365 app, you have two primary options:

• Cloud Storage: You can subscribe to the iCam365 cloud service. This keeps your videos stored on secure servers, allowing you to access them even if the camera or SD card is damaged or stolen.
• Local Storage (SD Card): Insert a microSD card into the camera's slot. While this stores footage locally, it is subject to "loop recording," where the oldest footage is overwritten when the card is full. To save a specific clip permanently, you should use the Playback feature in the app, find the desired moment on the timeline, and use the Download or Record button to save the video file directly to your smartphone's gallery.

Once a video is saved to your smartphone's local storage (gallery/photos), it will remain there permanently until you manually delete it.

The error message indicating that the camera is already in use means the device is currently bound to another iCam365 account. For security reasons, a camera can only have one primary owner. To reinstall it for a different user, you must follow these steps:

• Unbind from the original account: The previous user must log into their iCam365 app, go to the camera settings, and select "Delete Device" or "Unbind." This is the only way to officially release the camera's ID from the cloud server.
• Hardware Reset: If you cannot access the original account, you must perform a physical reset on the camera. Locate the reset button (usually near the SD card slot or on a tail cable), press and hold it for about 10 seconds while the camera is powered on until you hear a voice prompt or see the lights flash.
• Re-add the camera: Once the camera is reset and unbound, open the iCam365 app on the new user's phone and follow the standard "Add Device" process using the QR code or AP mode.

Note: If the camera was previously added by someone else and they haven't deleted it from their app, a hardware reset alone may not always allow a new user to bind it if "Cloud Binding Protection" is active. In that case, the original owner must remove it from their account.

To switch from continuous recording to event-based recording in the iCam365 app, please follow these steps:

• Check Recording Settings: Open the iCam365 app, select your camera, and go to Settings (usually a gear icon). Look for Recording Settings or Storage Management. Ensure that 'Full-time Recording' is toggled OFF and 'Event Recording' or 'Alarm Recording' is toggled ON.
• Enable Detection: For the camera to record on events or noise, you must enable the detection triggers. Go to Smart Detection or Alarm Settings and ensure Motion Detection and Sound Detection are enabled.
• Check SD Card Status: If the settings do not save, ensure your microSD card is correctly formatted (FAT32 is standard for most cameras) and not set to 'Read Only'.
• App Permissions: Ensure the app has the necessary permissions on your smartphone to modify device settings.

If the parameter remains unchangeable across all four cameras, it may be a firmware limitation or a global setting in the app's 'Home' or 'Security' profile. Try updating the iCam365 app to the latest version from your app store.

To add multiple cameras to the iCam365 app, you must repeat the pairing process for each individual device. If your second and third cameras are not being recognized, please try the following steps:

• Reset the Cameras: Before attempting to pair a new camera, use a reset pin to press and hold the reset button on the camera for about 5-10 seconds until you hear a voice prompt or see the status light change. This clears any previous configuration.
• Check WiFi Frequency: Ensure your mobile phone is connected to a 2.4GHz WiFi network. Most iCam365 cameras do not support 5GHz WiFi.
• Use the '+' Icon: In the iCam365 app, tap the "+" icon in the top right corner of the home screen to add a new device. You can choose to add via "Scan QR Code" or "WiFi Connection."
• Proximity: During the setup phase, keep the camera within 1-2 meters of your WiFi router to ensure a strong signal for the initial handshake.
• Permissions: Ensure the iCam365 app has permission to access your location and camera (for scanning the QR code) in your phone's settings.

If the app still does not see the cameras, try power-cycling the cameras by unplugging them for 30 seconds and then plugging them back in before starting the pairing process again.

If your iCam365 camera is not reading the QR code during setup, please try the following troubleshooting steps:

• Check Distance and Angle: Hold your phone 6 to 12 inches (15-30 cm) away from the camera lens. Slowly move the phone back and forth to help the lens find the focus.
• Adjust Screen Brightness: Ensure your phone's screen brightness is set to maximum. Reflections or a dim screen can prevent the camera from recognizing the code.
• Clean the Lens: Check if there is a protective plastic film on the camera lens and remove it. Wipe the lens gently with a soft, dry cloth to ensure there is no dust or fingerprints.
• Check the Environment: Avoid scanning in direct sunlight or very dark environments, as glare or low light can interfere with the scan.
• Reset the Camera: If the camera still does not respond, press and hold the Reset button on the device until you hear a voice prompt or see a status light change, then try the scanning process again.