EP-T Series Double Conversion AC UPS
“
Product Information
EP-T 1-3kVA Online Double Conversion AC UPS
User Manual Version: 2.2
Manufacturer: heliosps.com
Contact Information:
Australia: sales-au@heliosps.com | +61 2 7200 9200
New Zealand: sales-nz@heliosps.com | +64 9 835 0700
Asia: sales@heliosps.asia | +65 6871 4140
Middle East: sales@heliosps.asia | +971 4 401 8484
Specifications: Subject to change. Last
Revision: 27 November 2024
Specifications
- Online Double Conversion AC UPS
- Capacity: 1-3kVA
- Output: AC
- Manufacturer: heliosps.com
Product Usage Instructions
1. Important Safety Warning
Keep this manual in a safe place and read all instructions
before installing the unit. Do not operate the UPS without
thoroughly reading all safety information and operating
instructions.
1-1 Transportation
Always transport the UPS system in its original packaging to
protect it from shock and impact.
1-2 Preparation
- Condensation may occur if the UPS is moved from a cold to a
warm environment. Ensure the UPS is completely dry before
installation. - Avoid installing the UPS near water, moist environments, direct
sunlight, or heat sources. - Ensure ventilation holes on the UPS housing are not
blocked.
1-3 Installation
- Do not connect appliances that could overload the UPS system to
the UPS output sockets. - Avoid tripping hazards by arranging cables properly.
- The UPS should only be operated by individuals with appropriate
experience. - Connect the UPS only to an earthed, shockproof outlet that is
easily accessible and close to the UPS system. - Use VDE-tested, CE-marked mains cables to connect the UPS to
the building wiring outlet. - Use VDE-tested, CE-marked power cables to connect loads to the
UPS. - Ensure that the total leakage current of the UPS and connected
devices does not exceed 3.5mA.
FAQ
Q: What should I do if I encounter a fault with the UPS?
A: If you encounter a fault with the UPS, refer to the
troubleshooting section in the user manual or contact customer
support for assistance.
“`
EP-T 1-3kVA Online Double Conversion AC UPS
User Manual
Version 2.2
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
All rights reserved. The information in this document is subject to change without notice.
Publish statement
Thank you for purchasing this UPS series. This UPS is an intelligent, single-phase in/single-phase out, high-frequency online model, designed by our experienced R&D team with years of expertise in UPS technology. With excellent electrical performance, advanced intelligent monitoring, network functionality, and a sleek design, this UPS meets global industry standards. Please read this manual carefully before installation. It provides essential technical support for operators of this equipment. For proper disposal of the product or its components, please contact your nearest hazardous waste disposal facility.
Contact the nearest hazardous waste disposal station when the products or components are discarded
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Table of Contents
1. Important Safety Warning……………………………………………………………………………………………………3 1-1 Transportation ……………………………………………………………………………………………………………. 3 1-2 Preparation…………………………………………………………………………………………………………………..3 1-3 Installation……………………………………………………………………………………………………………………3 1-4 Operation ……………………………………………………………………………………………………………………..4 1-5 Maintenance, service and faults……………………………………………………………………………….4 1-6 Symbols used in this guide………………………………………………………………………………………..5
2. Installation and setup……………………………………………………………………………………………………………5 2-1 Unpack checking …………………………………………………………………………………………………………5 2-2 Real panel view ……………………………………………………………………………………………………………6 2-3 Setup the UPS………………………………………………………………………………………………………………7 2-4 UPS Startup and Turn off …………………………………………………………………………………………..8
3. Operations …………………………………………………………………………………………………………………………….12 3-1 Button Operation ………………………………………………………………………………………………………12 3-2 LCD Display ………………………………………………………………………………………………………………..13 3-3 UPS Setting ………………………………………………………………………………………………………………..15 3-4 Alarm or Fault reference code…………………………………………………………………………………18
4. Troubleshooting …………………………………………………………………………………………………………………..19 5. Storage and Maintenance…………………………………………………………………………………………………..21 6. Optional…………………………………………………………………………………………………………………………………21 7. Specification …………………………………………………………………………………………………………………………25
2
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
1. Important Safety Warning
Important safety instructions Save these instructions Please strictly follow all warnings and operating instructions in this manual. Keep
this manual in a safe place and carefully read the following instructions before installing the unit. Do not operate the UPS without thoroughly reading all safety information and operating instructions.
There are dangerous voltages and high temperatures inside the UPS. During installation, operation, and maintenance, follow local safety regulations and laws to avoid personal injury or equipment damage. The safety instructions in this manual are supplementary to local safety regulations. The company will not be held liable for any damage or injury resulting from failure to follow these safety instructions.
1-1 Transportation
Always transport the UPS system in its original packaging to protect it from shock and impact.
1-2 Preparation
Condensation may occur if the UPS is moved from a cold to a warm environment. Ensure the UPS is completely dry before installation. Allow at least two hours for the system to acclimate to the environment.
Do not install the UPS near water or in moist environments. Avoid installing the UPS in direct sunlight or near heat sources. Ensure that the ventilation holes on the UPS housing are not blocked.
1-3 Installation
Do not connect appliances or devices that could overload the UPS system (e.g., laser printers) to the UPS output sockets.
Arrange cables to prevent tripping hazards. Do not connect household appliances, such as hair dryers, to the UPS output
sockets. The UPS should only be operated by individuals with appropriate experience. Connect the UPS only to an earthed, shockproof outlet that is easily accessible
and close to the UPS system. Use only VDE-tested, CE-marked mains cables (e.g., your computer’s mains cable)
to connect the UPS to the building wiring outlet (shockproof outlet). Use only VDE-tested, CE-marked power cables to connect loads to the UPS. When installing the equipment, ensure that the total leakage current of the UPS
and connected devices does not exceed 3.5mA.
3
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Before installing the UPS, consider the environmental conditions and avoid installation in areas with high temperature, humidity, or dust.
1-4 Operation
Do not disconnect the mains cable from the UPS system or the building wiring outlet (shockproof socket) during operation. This would disable the protective grounding of the UPS system and all connected loads.
The UPS system features its own internal current source (batteries). The UPS output sockets or terminal blocks may still carry electrical charge even if the system is not connected to the mains.
To fully disconnect the UPS system, press the OFF/Enter button to disconnect it from the mains.
Prevent liquids or other foreign objects from entering the UPS system.
1-5 Maintenance, service and faults
The UPS system operates with hazardous voltages. Only qualified maintenance personnel should perform repairs.
Caution Risk of electric shock: Even after disconnecting the UPS from the mains, components inside the system remain connected to the battery and may still carry live, dangerous voltage.
Before performing any service or maintenance, disconnect the batteries and verify that no current or hazardous voltage is present at high-capacity components, such as BUS capacitors.
Only individuals familiar with batteries and the necessary safety precautions should replace or handle batteries. Unauthorized persons must be kept away from the batteries.
· Caution Risk of electric shock: The battery circuit is not isolated from the input voltage, and hazardous voltages may exist between the battery terminals and ground. Always verify that no voltage is present before touching.
Batteries can cause electric shock and have a high short-circuit current. Please take the following safety precautions when working with batteries:
Remove wristwatches, rings, and other metal objects.
Use only tools with insulated grips and handles. When replacing batteries, ensure that the same number and type of batteries are installed. Do not dispose of batteries by burning them. This could result in a battery explosion. Do not open or destroy batteries. Escaping electrolyte can cause injury to the skin and eyes and may be toxic.
4
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Replace the fuse only with the same type and amperage to avoid fire hazards. Do not dismantle the UPS system.
1-6 Symbols used in this guide
WARNING! Risk of electric shock
CAUTION! Read this information to avoid equipment damage
2. Installation and setup
NOTE: Before installation, inspect the unit carefully. Ensure that nothing inside the package is damaged. Keep the original packaging in a safe place for future use.
2-1 Unpack checking
Do not lean the UPS when moving it out of the packaging. Check the UPS’s appearance for any visible damage from transportation. If any
damage is found, do not switch on the UPS. Contact the dealer immediately. Verify the accessories against the packing list, and if any parts are missing, contact
the dealer. Included Accessories: (1) UPS User’s Guide (2) USB Cable (3) Power Cord (Input or output)
5
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
2-2 Real panel view
Fig.1 1KVA/1.5KVA Rear Panel View
Fig.2 2KVA/3KVA Rear Panel View
6
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
2-3 Setup the UPS
Step 1: UPS Input Connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension cords.
For 200/208/220/230/240 VAC models: The power cord is supplied in the UPS package.
Step 2: UPS Output Connection
For socket-type outputs: Simply connect your devices to the outlets. For terminal-type inputs or outputs: Follow these steps for wiring configuration:
a) Remove the small cover of the terminal block. b) It is recommended to use AWG14 or 2.1 mm² power cords for 3KVA (230/240 VAC
models). c) After completing the wiring configuration, ensure that the wires are securely affixed. d) Replace the small cover on the rear panel.
Step 3 Communication Connection
Communication Port:
To enable unattended UPS shutdown/start-up and status monitoring, connect one end of the communication cable to the USB/RS-232 port and the other end to the communication port on your PC. With the monitoring software installed, you can schedule UPS shutdown/start-up and monitor UPS status via your PC.
The UPS is equipped with an intelligent slot that supports either an SNMP or Relay card. Installing one of these cards will provide advanced communication and monitoring options. NOTE: The USB port and RS-232 port cannot work simultaneously.
Step 4: Turn On the UPS
Press the ON button on the front panel for two seconds to power on the UPS. Note: The battery will charge fully during the first five hours of normal operation. Do not expect full battery runtime during this initial charging period.
Step 5: Install Software
Find the download link in the software installation guide included in the packaging box. Download the appropriate software package and install it on your system.
Step 6: External Battery Connection
If your UPS does not include internal batteries, please refer to the chart in the manual to properly connect external batteries.
7
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
2-4 UPS Startup and Turn off
Startup Operation
(1) Turn On the UPS in Line Mode
NOTE Verify that the total equipment ratings do not exceed the UPS capacity to prevent an overload alarm.
a) Once the mains power is connected, the UPS will enter standby mode with bypass but no output. All indicator lights will be off, and battery charging will begin. If you wish to switch to inverter output mode, press the “ON” key.
b) Press and hold the ON key for more than three seconds to start the UPS, which will then activate the inverter.
c) Once started, the UPS will perform a self-test. The LEDs will light up and go off in a circular and orderly manner. When the self-test is complete, the UPS will switch to line mode, and the corresponding LEDs will indicate that the UPS is operating in line mode.
(2) Turn On the UPS by DC (Without Mains Power)
a) When mains power is disconnected, press and hold the ON key for more than half a second to start the UPS.
b) The startup process will be similar to that when mains power is available. After the self-test is complete, the corresponding LED lights will indicate that the UPS is operating in battery mode.
Turn Off Operation
(1) Turn Off the UPS in Line Mode
a) Press and hold the OFF key for more than half a second to turn off both the UPS and the inverter.
b) After the UPS shuts down, the LEDs will go out, and there will be no output. If output is needed, you can set bypass mode to “ON” in the LCD settings menu.
8
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
(2) Turn Off the UPS by DC (Without Mains Power) a) Press and hold the OFF key for more than half a second to turn off the UPS. b) When turning off the UPS, it will do self-testing firstly. The LEDs light and go out
circularly and orderly until there is no display on the cover.
Operation and Display Panel
The operation and display panel, illustrated in the diagram below, is located on the front panel of the UPS. It includes four indicators, four function keys, and an LCD display that conveys the operating status and input/output power information.
LCD Control Panel Introduction
1) LED Indicatorsfrom right to left: “Alarm”, “Bypass”, “Battery”, “Inverter”);
2) On-Line UPS LCD Display;
3) Function Keys
LED Indicator
Indicator
Status
Description
Red Yellow
On
The UPS has an active alarm or fault.
The UPS is in Bypass mode. The UPS is
On
operating normally on bypass during high-
efficiency operation.
9
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Yellow
On
The UPS is in Battery mode.
Green
On
The UPS inverter is operating normally in Online mode and Battery mode.
NOTE When power on or startup, these indicators will turn on and off sequentially. NOTE On different operation modes, these indicators will indicate differently.
Function Keys
Function Key Description
ESC/OFF
To turn off the UPS or exit the setting mode without saving changes.
UP
To navigate to the previous selection.
DOWN
To navigate to the next selection.
ENTER/ON
To turn on the UPS or confirm the selection in setting mode.
LCD Display Icons
10
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Icon Input Source Information
Function description
Indicates the AC input.
Indicates input voltage, input frequency, battery voltage and Temperature.
Configuration Program and Fault Information
Indicates the setting programs.
Indicates the warning and fault codes.
Warning:
flashing with warning code.
: Fault
lighting with fault code
Output Information
Indicate output voltage, output frequency, load percent, load in VA, load in Watt
Battery Information
Indicates battery level by 0-24%, 25-49%, 50-74% and 75-100% in battery mode and charging status in line mode.
In AC mode, it will present battery charging status.
Status
Battery capacity
LCD Display
0-24% 25-49%
4 bars will flash in turns Bottom bar will be on and the other three bars will flash in turns
Floating mode 50-74%
Bottom two bars will be on and the other two bars will flash in turns
Load Information
75-100% Indicates overload.
Bottom three bars will be on and the top bars will flash
Indicates the load level by 0-24%, 25-49%, 50-74% and 75-100%.
11
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
0%~24%
25%~49%
50%~74%
75%~100%
Mode Operation Information
Indicates unit connects to the mains. Indicates load is supplied by utility power. Indicates the utility charger circuit is working.
Mute Operation
Indicates the DC/AC inverter circuit is working. Indicates unit alarm is disabled.
3. Operations
3-1 Button Operation
Button ON /ENTER
OFF/ESC
Function Turn on the UPS: Press and hold the ON
button for at least 2 seconds to turn on the UPS . Confirm current settings: In setting mode, press this button to confirm your desired setting. Use the UP/DOWN buttons to change the setting values Exit bypass mode: If the UPS is in bypass mode, press and hold this button to switch back to normal mode. Switch to UPS self-test mode: Press and hold this button for 2 seconds to enter the UPS self-test mode while in AC mode. Turn off the UPS: Press and hold this button for at least 2 seconds to turn off the UPS in battery mode. The UPS will either switch to standby mode under normal power conditions or transfer to bypass mode.
12
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
UP DOWN UP + DOWN
Turn off the UPS: Press and hold this button for at least 2 seconds to turn off the UPS in battery mode. The UPS will either go to standby mode under normal power conditions or transfer to bypass mode if the bypass is enabled.
Exit setting mode: Press this button to exit the setting mode without saving any changes.
Navigate Up: Press this button to display the previous selection in the UPS setting mode.
Navigate Down: Press this button to display the next selection in the UPS setting mode.
Confirm Selection & Exit : Press this button to confirm a selection and exit the setting mode when the last selection is displayed on the LCD.
Enter Setting Mode: Press and hold both buttons for 5 seconds to enter the UPS setting mode.
3-2 LCD Display
Part one: Rack display
The LCD display offers 8 interfaces that provide essential information about the UPS’s status and operation.
Item
Interface Description
Content Displayed
Input voltage& Output 01
voltage
13
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Input frequency&
02
Output frequency
Battery voltage& 03
Battery capacity
04
Load
Environment 05
Temperature
06
UPS model
14
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
07
Firmware Version
Alarm Code(Warning
Message)
08
All alarm codes are
present when abnormal
behavior(s) occur(s)
3-3 UPS Setting
The UPS has several customizable settings that can be adjusted in any operating mode. These settings will take effect under specific conditions. The table below provides an overview of how to configure the UPS settings. Setting Function Controls: Up +OFF/Down— Enters the settings page ON/Enter —- Confirms the selected setting option Up & Down — Adjusts the value or navigates through different pages. Entering the Setting Interface: After turning on the UPS, press and hold the Up and Down buttons simultaneously for 5 seconds to enter the settings interface. Note: To confirm the selection and exit the setting mode, press the Down button when the last selection is displayed on the LCD.
15
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Item
Settings
Mode setting
Press Enter button to change the setting (ECO or NOR or CF 01 or GEN). Press UP button to select the previous setting. Press DOWN button to select the next setting.
Output voltage setting
Press Enter button to change the setting(200, 208, 220, 230, 02 240). Press UP button to select the previous setting. Press DOWN button to select the next setting.
Frequency setting
Press Enter button to change 03 the setting (50 or 60Hz).
Press UP button to select the previous setting. Press DOWN button to select the next setting.
Battery capacity setting
Press Enter button to change the setting (Battery capacity 04 range is 1-200Ah). Press UP button to select the previous setting. Press DOWN button to select the next setting.
Battery EOD voltage setting (Segment 1)
Press Enter button to change 05 the setting (1.75/1.84/1.92).
Press UP button to select the previous setting. Press DOWN button to select the next setting.
16
Content display
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Battery EOD voltage setting (Segment 2)
Press Enter button to change 06 the setting (1.60/1.70/1.75/1.80).
Press UP button to select the previous setting. Press DOWN button to select the next setting.
Bypass voltage upper limit setting
Press Enter button to change the setting (The bypass voltage 07 upper limit range is 230264Vac). Press UP button to select the previous setting. Press DOWN button to select the next setting. Bypass voltage lower limit setting
Press Enter button to change
08
the setting (The bypass voltage lower limit range is 176-220Vac).
Press UP button to select the
previous setting.
Press DOWN button to select
the next setting.
Mute setting
Press Enter button to change
09
the setting (ON or OFF). Press UP button to select the
previous setting.
Press DOWN button to save
and exit the setup.
BYPASS enable/disable setting Press Enter button to change the setting (ON or OFF). 10 Press UP button to select the previous setting. Press DOWN button to save and exit the setup.
17
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
3-4 Alarm or Fault reference code
Event log
UPS Alarm Warning
Buzzer
LED
1
Rectifier Fault
Beep continuously
2
Inverter fault (Including Inverter is shorted)
bridge
Beep
continuously
9
Fan fault
Beep continuously
12 Self-test fault
Beep continuously
13
Battery Charger fault
Beep continuously
15
DC Bus over voltage
Beep continuously
Fault LED lit Fault LED lit Fault LED lit Fault LED lit Fault LED lit Fault LED lit
16
DC Bus below voltage
Beep continuously
Fault LED lit
17
DC bus unbalance
Beep continuously
Fault LED lit
18 Soft start failed
19
Environment temperature Over Temperature
20
Inverter model Over Temperature
Beep continuously Twice per second Twice per second
Fault LED lit Fault LED blinking Fault LED blinking
26
Battery over voltage
Twice per second
Fault LED blinking
27
Mains Input reverse
Once per second
Fault LED blinking
28
Bypass Input reverse
Once per second
Fault LED blinking
29
Output Short-circuit
Beep continuously
Fault LED lit
30
Input current limit
Once per second
Fault LED blinking
31
Bypass over current
32
Overload
33
No battery
34
Battery under voltage
35
Battery low pre-warning
36
Over load time out
37
DC component over limit.
39
Mains volt. Abnormal
40
Mains freq. abnormal
41
Bypass Not Available
42
Bypass out of tracking range
Once per second Once per second Once per second
BPS LED blinking INV or BPS LED blinking
Battery LED blinking
Once per second
Battery LED blinking
Once per 2 seconds Battery LED blinking Once per 2 seconds Fault LED blinking
Once per 2 seconds Once per 2 seconds
Once per 2 seconds
INV LED blinking BPS LED blinking BPS LED blinking
None
BPS LED blinking
None
BPS LED blinking
45
EPO Enable
Beep continuously
Fault LED lit
18
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
4. Troubleshooting
If the UPS system is not operating correctly, refer to the table below and the Troubleshooting Chart to resolve common issues.
Symptom
Possible cause
AC input power is not No indication or alarm, even connected properly. though the mains is normal.
AC input is connected to the UPS output.
Alarm code “33” and battery LED blinking
External or internal battery is incorrectly connected.
Remedy
Check if the input power cord is firmly connected to the mains. Plug the AC input power cord correctly into the AC input.
Check if all batteries are properly connected.
Alarm code “26” and battery LED blinking
Battery voltage is too high or charger is faulty
Contact your dealer.
Alarm code “34” and battery Battery voltage is too low or
LED blinking
charger is faulty.
Contact your dealer.
Alarm code “32” and INV or BYPASS LED blinking
Alarm code “27 & 28” and FAULT LED lit
Alarm code “29” and FAULT LED lit
UPS is overloaded.
Remove excess loads from the UPS output.
Mains input and/or bypass input is reversed.
Check the input L/N wiring for reverse connections.
UPS shut down due to a short circuit on the output.
Check output wiring and connected devices for short circuit conditions.
Alarm code “9” and FAULT LED lit
Alarm codes “01, 02, 15, 16, 17, 18”
Fan fault. UPS internal fault.
Contact your dealer. Contact your dealer.
Battery backup time is shorter than expected
Batteries are not fully charged.
Charge the batteries for at least 5 hours and check the capacity. If the issue persists, contact your dealer.
Battery defect.
Contact your dealer.
19
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Yes
No
Yes Yes Yes Yes
No No
No No
No Yes
No Yes
No Yes
No
Yes No
No
Yes
No
Trouble Shooting Chart
20
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
5. Storage and Maintenance
Operation
The UPS system contains no user-serviceable parts. The batteries have a service life of approximately 3 to 5 years at an ambient
temperature of 25°C. After this period, the batteries must be replaced. Contact your dealer for battery replacement recommendations.
Be sure to deliver the spent battery to a recycling facility or ship it to your dealer in the replacement battery packing material.
Storage
Before storing the UPS, charge it for 5 hours. Store the UPS covered, upright, and in a cool, dry location. Recharge the battery according to the storage temperature and frequency listed
below.
Storage Temperature
Recharge Frequency
Charging Duration
-25°C to 40°C
Every 3 months
1-2 hours
40°C to 45°C
Every 2 months
1-2 hours
Proper maintenance and storage will help ensure the long-term reliability of the
UPS system.
6. Optional
SNMP card: Internal SNMP (Optional)
Installation Steps: 1. Loosen the two torque screws located on each side of the card slot. 2. Carefully insert the SNMP card into the slot. 3. Secure the card by tightening the screws.
The KPM220 is a built-in network SNMP card that provides independent management capabilities for the UPS. It supports SNMPv1/v2/v3 protocols and includes features such as:
Email alarm notifications for UPS status changes or faults. Historical event logs to track UPS activity. Historical data storage for performance monitoring.
21
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
The SNMP card allows for advanced UPS monitoring and management over a network.
Download installation files from http://download.ksdatacloud.com, For specific operation and function description refer to the KPM220 User Manual V2.2
Relay Card (Optional)
The Mini Dry Contact Card provides an interface for peripheral monitoring of the UPS system. It communicates the UPS’s real-time status through contact signals and allows timely feedback to monitoring systems when abnormal situations arise, such as UPS failure, mains interruption, or bypass activation. This card is installed in the intelligent slot of the UPS and is connected to peripheral monitoring devices via a terminal board. It includes 6 output ports and 1 input port for effective monitoring.
Pins Definition of Connecting Terminal on the Board
22
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Terminal No. 1 2 3 4 5 6 7 8
Terminal function Common source UPS on NC AC fail NO AC fail NC Batt low NO Batt low NC UPS alarm NO UPS alarm NC
Terminal No. 9 10 11 12
CN4-1 CN4-2
Terminal function Bypass enable NO Bypass enable NC UPS fail NO UPS fail NC Remote shutdown GND
Relay Card Electrical Parameters
max
Relay card contact
(Max Switched Voltage) AC:120V DC:24V
(Max Switched Current) AC:1A DC:1A
Type AC:120V DC:5~12V
AC:1A DC:1A
Emergency Power-off (EPO) (Optional) The Emergency Power-off (EPO) function is designed for situations where it is necessary to shut down the UPS and its load from a remote location. This feature can be used to shut down both the load and the UPS during emergencies, such as overheating. When the EPO is activated, the UPS will:
Shut down the output: All power to the connected devices is immediately cut off.
Shut down power converters: Stops all internal power conversion processes within the UPS.
Remain on: The UPS will continue to stay powered, but in an alarm state to signal the fault condition.
EPO Connections
EPO Activation: Depending on the configuration, the UPS will either run or shut down when the EPO connector pins are either shorted or opened.
To Restart: Reconnect (or re-open) the EPO connector pins and manually turn the UPS back on.
23
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Test EPO Function: It is recommended to test the EPO functionality before applying critical loads to the UPS to avoid accidental shutdowns.
Connector Installation: Even if the EPO function is not needed, leave the EPO connector in place on the EPO port to prevent accidental activation.
Load Segments (Optional) Load segments refer to groups of UPS output receptacles that can be controlled separately through power management software or the UPS display. These segments allow for the controlled shutdown and startup of equipment, which is particularly useful during power outages to conserve battery power.:
Segment 1: Customizable Power Shedding: The battery voltage at which Segment 1 shuts down can be set using the UPS’s LCD interface. This enables users to manage when to cut power to certain non-essential devices based on the battery’s remaining charge. Reference: Check the Battery EOD (End of Discharge) voltage setting for Segment 1 through the UPS’s LCD display to adjust this configuration.
Segment 2: Pre-set Power Shedding: Segment 2 automatically shuts down when the battery reaches the end of its discharge cycle (EOD). This setting is not customizable, but it ensures non-critical devices are powered off as the battery approaches full depletion, preserving energy for essential equipment.
This feature allows for efficient battery management, ensuring that critical systems remain powered while less important devices are safely powered down during outages.
24
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
7. Specification
MODEL PHASE
Capacity (VA/Watts)
INPUT Nominal voltage
Operating voltage range (Ambient Temp.
<40)
Low line transfer
Low line comeback
High line transfer
High line comeback
Operating frequency range** Power factor
Bypass voltage range
Generator input OUTPUT Output voltage* Power factor Voltage regulation
1KVA(S)
1KVA(H)
1000VA / 800W/900W/1000W
1.5KVA(S) 1.5KVA(H) 2KVA(S)
2KVA(H)
Single phase with ground
1500VA / 1200W/1350W/1500W
2000VA / 1600W/1800W/2000W
3KVA(S)
3KVA(H)
3000VA / 2400W/2700W/3000W
200/208/220/230/240VAC 176Vac±5% @100%-50% load;
110Vac±5% @50%-0% load;
186Vac±5% @100%-50% load; 120Vac±5% @50%-0% load;
264Vac±5% @100%-50% load; 300Vac±5% @50%-0% load;
254Vac±5% @100%-50% load; 290Vac±5% @50%-0% load;
40-70Hz
0.99@100% load(Nominal Input Voltage)
Bypass high voltage point 230-264: setting the high voltage point in LCD from 230Vac to 264Vac. (Default: 264Vac)
Bypass low voltage point 176-220: setting the low voltage point in LCD from 176Vac to 220Vac. (Default: 176Vac)
Support
200/208/220/230/240Vac 0.8/0.9/1.0 ±1%
Line Mode
Frequency
(synchroni zed range)
46-54Hz or 56-64Hz
Bat. Mode Crest factor
Harmonic distortion (THDv)
Waveform
Transfer time
AC mode <->Batt. mode
Inverter <-> bypass
Efficiency(up to)
89% (AC mode)
BATTERY Battery Type Numbers
12V9AH 2 3
depends on the capacity of external
batteries
2 3
(50/60±0.1)Hz 3:1
3% THD with linear load 5% THD with non-linear load
Pure Sinewave
Zero
4ms(Typical)
89.5% (AC mode)
90% (AC mode)
12V9AH 3
depends on the capacity of external
batteries
3
12V9AH 4 6
depends on the capacity of external
batteries
4 6
91% (AC mode)
12V9AH 6 8
depends on the capacity of external
batteries
6 8
25
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Backup time
Typical recharge time (standard model)
Charging voltage
Charge current(A) SYSTEM FEATURES
Overload
Line Mode
Batt. Mode
Short Circuit Overheat Low battery voltage EPO (optional) Audible & Visual alarms Communication interface ENVIRONMENTAL Operating temperature Storage temperature Humidity range Altitude Noise level PHYSICAL
Dimension W×D×H (mm)
Long run unit depends on the capacity of external batteries
27.4 ±1%
1/2
6/12
4 hours recover to 90% capacity (typical)
41.0 ±1%
1/2
6/12
54.7 82.1 ±1% ±1%
1/2
54.7 82.1 ±1% ±1%
6/12
82.1 ±1%
1/2
109. 4±1 %
1
82.1 ±1%
109. 4±1 %
6/12
105%~125%: UPS transfers to bypass after 1minute when the utility is normal; 125%~130%: UPS transfers to bypass after 30 seconds when the utility is normal;
>130%: UPS transfers to bypass immediately when the utility is normal.
105%~125%: UPS shuts down after 1 minute; 125%~130%: UPS shuts down after 10 seconds;
>130%: UPS shuts down immediately. Hold Whole System
Line Mode: Switch to Bypass; Backup Mode: Shut down UPS immediately Alarm and Switch off
Shut down UPS immediately Line Failure, Battery Low, Overload, System Fault
USB (or RS232), SNMP card (optional), Relay card (optional)
144 144
144
*
*
*
293 399
293
*
*
*
209 209
209
040 -2555 20-90 % RH @ 0- 40°C (non-condensing)
< 1500m Less than 55 dBA at 1 Meter
144*399*209
191* 460* 337
Net Weight (kg)
9.1 12.2
4.1
13.1
5.6
19.5 24.5
10.3
24.5 32.8 10.9
STANDARDS
Safety
IEC/EN62040-1,IEC/EN62477-1
EMC
IEC/EN62040-2, IEC61000-4-2, IEC61000-4-3, IEC61000-4-4, IEC61000-4-5, IEC61000-4-6, IEC61000-4-8
* Derate to 80% of capacity when the output voltage is adjusted to 200/208VAC
** Derate to 75% of capacity when the Input voltage frequency out of range (50/60±4Hz)
*** Product specifications are subject to change without further notice.
26
heliosps.com
Australia
New Zealand
sales-au@heliosps.com sales-nz@heliosps.com
+61 2 7200 9200
+64 9 835 0700
Specifications subject to change. Last Revision: 27 November 2024
Asia sales@heliosps.asia +65 6871 4140
Middle East sales@heliosps.asia +971 4 401 8484
Documents / Resources
![]() |
HELIOS EP-T Series Double Conversion AC UPS [pdf] User Manual EP-T Series, EP-T Series Double Conversion AC UPS, Double Conversion AC UPS, Conversion AC UPS, AC UPS, UPS |