download.ksdatacloud.com
Helios Power Solutions - DC & AC Power Systems for Critical InfrastructureHelios Power Solutions - DC & AC Power Systems for Critical Infrastructure
User Manual for HELIOS models including: EP-T Series, EP-T Series Double Conversion AC UPS, Double Conversion AC UPS, Conversion AC UPS, AC UPS, UPS
1000VA / 900W Online Double Conversion Tower AC UPS - EP-T1000S » Helios Power Solutions Group
File Info : application/pdf, 27 Pages, 1.70MB
DocumentDocumentEP-T 1-3kVA Online Double Conversion AC UPS User Manual Version 2.2 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 All rights reserved. The information in this document is subject to change without notice. Publish statement Thank you for purchasing this UPS series. This UPS is an intelligent, single-phase in/single-phase out, high-frequency online model, designed by our experienced R&D team with years of expertise in UPS technology. With excellent electrical performance, advanced intelligent monitoring, network functionality, and a sleek design, this UPS meets global industry standards. Please read this manual carefully before installation. It provides essential technical support for operators of this equipment. For proper disposal of the product or its components, please contact your nearest hazardous waste disposal facility. Contact the nearest hazardous waste disposal station when the products or components are discarded heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Table of Contents 1. Important Safety Warning..................................................................................................................3 1-1 Transportation ............................................................................................................................ 3 1-2 Preparation...................................................................................................................................3 1-3 Installation....................................................................................................................................3 1-4 Operation ......................................................................................................................................4 1-5 Maintenance, service and faults...........................................................................................4 1-6 Symbols used in this guide.....................................................................................................5 2. Installation and setup...........................................................................................................................5 2-1 Unpack checking ........................................................................................................................5 2-2 Real panel view ...........................................................................................................................6 2-3 Setup the UPS..............................................................................................................................7 2-4 UPS Startup and Turn off ........................................................................................................8 3. Operations ..............................................................................................................................................12 3-1 Button Operation .....................................................................................................................12 3-2 LCD Display ................................................................................................................................13 3-3 UPS Setting ................................................................................................................................15 3-4 Alarm or Fault reference code.............................................................................................18 4. Troubleshooting ...................................................................................................................................19 5. Storage and Maintenance.................................................................................................................21 6. Optional...................................................................................................................................................21 7. Specification ..........................................................................................................................................25 2 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 1. Important Safety Warning Important safety instructions Save these instructions Please strictly follow all warnings and operating instructions in this manual. Keep this manual in a safe place and carefully read the following instructions before installing the unit. Do not operate the UPS without thoroughly reading all safety information and operating instructions. There are dangerous voltages and high temperatures inside the UPS. During installation, operation, and maintenance, follow local safety regulations and laws to avoid personal injury or equipment damage. The safety instructions in this manual are supplementary to local safety regulations. The company will not be held liable for any damage or injury resulting from failure to follow these safety instructions. 1-1 Transportation Always transport the UPS system in its original packaging to protect it from shock and impact. 1-2 Preparation Condensation may occur if the UPS is moved from a cold to a warm environment. Ensure the UPS is completely dry before installation. Allow at least two hours for the system to acclimate to the environment. Do not install the UPS near water or in moist environments. Avoid installing the UPS in direct sunlight or near heat sources. Ensure that the ventilation holes on the UPS housing are not blocked. 1-3 Installation Do not connect appliances or devices that could overload the UPS system (e.g., laser printers) to the UPS output sockets. Arrange cables to prevent tripping hazards. Do not connect household appliances, such as hair dryers, to the UPS output sockets. The UPS should only be operated by individuals with appropriate experience. Connect the UPS only to an earthed, shockproof outlet that is easily accessible and close to the UPS system. Use only VDE-tested, CE-marked mains cables (e.g., your computer's mains cable) to connect the UPS to the building wiring outlet (shockproof outlet). Use only VDE-tested, CE-marked power cables to connect loads to the UPS. When installing the equipment, ensure that the total leakage current of the UPS and connected devices does not exceed 3.5mA. 3 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Before installing the UPS, consider the environmental conditions and avoid installation in areas with high temperature, humidity, or dust. 1-4 Operation Do not disconnect the mains cable from the UPS system or the building wiring outlet (shockproof socket) during operation. This would disable the protective grounding of the UPS system and all connected loads. The UPS system features its own internal current source (batteries). The UPS output sockets or terminal blocks may still carry electrical charge even if the system is not connected to the mains. To fully disconnect the UPS system, press the OFF/Enter button to disconnect it from the mains. Prevent liquids or other foreign objects from entering the UPS system. 1-5 Maintenance, service and faults The UPS system operates with hazardous voltages. Only qualified maintenance personnel should perform repairs. Caution Risk of electric shock: Even after disconnecting the UPS from the mains, components inside the system remain connected to the battery and may still carry live, dangerous voltage. Before performing any service or maintenance, disconnect the batteries and verify that no current or hazardous voltage is present at high-capacity components, such as BUS capacitors. Only individuals familiar with batteries and the necessary safety precautions should replace or handle batteries. Unauthorized persons must be kept away from the batteries. · Caution Risk of electric shock: The battery circuit is not isolated from the input voltage, and hazardous voltages may exist between the battery terminals and ground. Always verify that no voltage is present before touching. Batteries can cause electric shock and have a high short-circuit current. Please take the following safety precautions when working with batteries: Remove wristwatches, rings, and other metal objects. Use only tools with insulated grips and handles. When replacing batteries, ensure that the same number and type of batteries are installed. Do not dispose of batteries by burning them. This could result in a battery explosion. Do not open or destroy batteries. Escaping electrolyte can cause injury to the skin and eyes and may be toxic. 4 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Replace the fuse only with the same type and amperage to avoid fire hazards. Do not dismantle the UPS system. 1-6 Symbols used in this guide WARNING! Risk of electric shock CAUTION! Read this information to avoid equipment damage 2. Installation and setup NOTE: Before installation, inspect the unit carefully. Ensure that nothing inside the package is damaged. Keep the original packaging in a safe place for future use. 2-1 Unpack checking Do not lean the UPS when moving it out of the packaging. Check the UPS's appearance for any visible damage from transportation. If any damage is found, do not switch on the UPS. Contact the dealer immediately. Verify the accessories against the packing list, and if any parts are missing, contact the dealer. Included Accessories: (1) UPS User's Guide (2) USB Cable (3) Power Cord (Input or output) 5 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 2-2 Real panel view Fig.1 1KVA/1.5KVA Rear Panel View Fig.2 2KVA/3KVA Rear Panel View 6 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 2-3 Setup the UPS Step 1: UPS Input Connection Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension cords. For 200/208/220/230/240 VAC models: The power cord is supplied in the UPS package. Step 2: UPS Output Connection For socket-type outputs: Simply connect your devices to the outlets. For terminal-type inputs or outputs: Follow these steps for wiring configuration: a) Remove the small cover of the terminal block. b) It is recommended to use AWG14 or 2.1 mm² power cords for 3KVA (230/240 VAC models). c) After completing the wiring configuration, ensure that the wires are securely affixed. d) Replace the small cover on the rear panel. Step 3 Communication Connection Communication Port: To enable unattended UPS shutdown/start-up and status monitoring, connect one end of the communication cable to the USB/RS-232 port and the other end to the communication port on your PC. With the monitoring software installed, you can schedule UPS shutdown/start-up and monitor UPS status via your PC. The UPS is equipped with an intelligent slot that supports either an SNMP or Relay card. Installing one of these cards will provide advanced communication and monitoring options. NOTE: The USB port and RS-232 port cannot work simultaneously. Step 4: Turn On the UPS Press the ON button on the front panel for two seconds to power on the UPS. Note: The battery will charge fully during the first five hours of normal operation. Do not expect full battery runtime during this initial charging period. Step 5: Install Software Find the download link in the software installation guide included in the packaging box. Download the appropriate software package and install it on your system. Step 6: External Battery Connection If your UPS does not include internal batteries, please refer to the chart in the manual to properly connect external batteries. 7 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 2-4 UPS Startup and Turn off Startup Operation (1) Turn On the UPS in Line Mode NOTE Verify that the total equipment ratings do not exceed the UPS capacity to prevent an overload alarm. a) Once the mains power is connected, the UPS will enter standby mode with bypass but no output. All indicator lights will be off, and battery charging will begin. If you wish to switch to inverter output mode, press the "ON" key. b) Press and hold the ON key for more than three seconds to start the UPS, which will then activate the inverter. c) Once started, the UPS will perform a self-test. The LEDs will light up and go off in a circular and orderly manner. When the self-test is complete, the UPS will switch to line mode, and the corresponding LEDs will indicate that the UPS is operating in line mode. (2) Turn On the UPS by DC (Without Mains Power) a) When mains power is disconnected, press and hold the ON key for more than half a second to start the UPS. b) The startup process will be similar to that when mains power is available. After the self-test is complete, the corresponding LED lights will indicate that the UPS is operating in battery mode. Turn Off Operation (1) Turn Off the UPS in Line Mode a) Press and hold the OFF key for more than half a second to turn off both the UPS and the inverter. b) After the UPS shuts down, the LEDs will go out, and there will be no output. If output is needed, you can set bypass mode to "ON" in the LCD settings menu. 8 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 (2) Turn Off the UPS by DC (Without Mains Power) a) Press and hold the OFF key for more than half a second to turn off the UPS. b) When turning off the UPS, it will do self-testing firstly. The LEDs light and go out circularly and orderly until there is no display on the cover. Operation and Display Panel The operation and display panel, illustrated in the diagram below, is located on the front panel of the UPS. It includes four indicators, four function keys, and an LCD display that conveys the operating status and input/output power information. LCD Control Panel Introduction 1) LED Indicatorsfrom right to left: "Alarm", "Bypass", "Battery", "Inverter"); 2) On-Line UPS LCD Display; 3) Function Keys LED Indicator Indicator Status Description Red Yellow On The UPS has an active alarm or fault. The UPS is in Bypass mode. The UPS is On operating normally on bypass during high- efficiency operation. 9 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Yellow On The UPS is in Battery mode. Green On The UPS inverter is operating normally in Online mode and Battery mode. NOTE When power on or startup, these indicators will turn on and off sequentially. NOTE On different operation modes, these indicators will indicate differently. Function Keys Function Key Description ESC/OFF To turn off the UPS or exit the setting mode without saving changes. UP To navigate to the previous selection. DOWN To navigate to the next selection. ENTER/ON To turn on the UPS or confirm the selection in setting mode. LCD Display Icons 10 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Icon Input Source Information Function description Indicates the AC input. Indicates input voltage, input frequency, battery voltage and Temperature. Configuration Program and Fault Information Indicates the setting programs. Indicates the warning and fault codes. Warning: flashing with warning code. : Fault lighting with fault code Output Information Indicate output voltage, output frequency, load percent, load in VA, load in Watt Battery Information Indicates battery level by 0-24%, 25-49%, 50-74% and 75-100% in battery mode and charging status in line mode. In AC mode, it will present battery charging status. Status Battery capacity LCD Display 0-24% 25-49% 4 bars will flash in turns Bottom bar will be on and the other three bars will flash in turns Floating mode 50-74% Bottom two bars will be on and the other two bars will flash in turns Load Information 75-100% Indicates overload. Bottom three bars will be on and the top bars will flash Indicates the load level by 0-24%, 25-49%, 50-74% and 75-100%. 11 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 0%~24% 25%~49% 50%~74% 75%~100% Mode Operation Information Indicates unit connects to the mains. Indicates load is supplied by utility power. Indicates the utility charger circuit is working. Mute Operation Indicates the DC/AC inverter circuit is working. Indicates unit alarm is disabled. 3. Operations 3-1 Button Operation Button ON /ENTER OFF/ESC Function Turn on the UPS: Press and hold the ON button for at least 2 seconds to turn on the UPS . Confirm current settings: In setting mode, press this button to confirm your desired setting. Use the UP/DOWN buttons to change the setting values Exit bypass mode: If the UPS is in bypass mode, press and hold this button to switch back to normal mode. Switch to UPS self-test mode: Press and hold this button for 2 seconds to enter the UPS self-test mode while in AC mode. Turn off the UPS: Press and hold this button for at least 2 seconds to turn off the UPS in battery mode. The UPS will either switch to standby mode under normal power conditions or transfer to bypass mode. 12 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 UP DOWN UP + DOWN Turn off the UPS: Press and hold this button for at least 2 seconds to turn off the UPS in battery mode. The UPS will either go to standby mode under normal power conditions or transfer to bypass mode if the bypass is enabled. Exit setting mode: Press this button to exit the setting mode without saving any changes. Navigate Up: Press this button to display the previous selection in the UPS setting mode. Navigate Down: Press this button to display the next selection in the UPS setting mode. Confirm Selection & Exit : Press this button to confirm a selection and exit the setting mode when the last selection is displayed on the LCD. Enter Setting Mode: Press and hold both buttons for 5 seconds to enter the UPS setting mode. 3-2 LCD Display Part one: Rack display The LCD display offers 8 interfaces that provide essential information about the UPS's status and operation. Item Interface Description Content Displayed Input voltage& Output 01 voltage 13 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Input frequency& 02 Output frequency Battery voltage& 03 Battery capacity 04 Load Environment 05 Temperature 06 UPS model 14 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 07 Firmware Version Alarm Code(Warning Message) 08 All alarm codes are present when abnormal behavior(s) occur(s) 3-3 UPS Setting The UPS has several customizable settings that can be adjusted in any operating mode. These settings will take effect under specific conditions. The table below provides an overview of how to configure the UPS settings. Setting Function Controls: Up +OFF/Down--- Enters the settings page ON/Enter ---- Confirms the selected setting option Up & Down --- Adjusts the value or navigates through different pages. Entering the Setting Interface: After turning on the UPS, press and hold the Up and Down buttons simultaneously for 5 seconds to enter the settings interface. Note: To confirm the selection and exit the setting mode, press the Down button when the last selection is displayed on the LCD. 15 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Item Settings Mode setting Press Enter button to change the setting (ECO or NOR or CF 01 or GEN). Press UP button to select the previous setting. Press DOWN button to select the next setting. Output voltage setting Press Enter button to change the setting(200, 208, 220, 230, 02 240). Press UP button to select the previous setting. Press DOWN button to select the next setting. Frequency setting Press Enter button to change 03 the setting (50 or 60Hz). Press UP button to select the previous setting. Press DOWN button to select the next setting. Battery capacity setting Press Enter button to change the setting (Battery capacity 04 range is 1-200Ah). Press UP button to select the previous setting. Press DOWN button to select the next setting. Battery EOD voltage setting (Segment 1) Press Enter button to change 05 the setting (1.75/1.84/1.92). Press UP button to select the previous setting. Press DOWN button to select the next setting. 16 Content display heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Battery EOD voltage setting (Segment 2) Press Enter button to change 06 the setting (1.60/1.70/1.75/1.80). Press UP button to select the previous setting. Press DOWN button to select the next setting. Bypass voltage upper limit setting Press Enter button to change the setting (The bypass voltage 07 upper limit range is 230264Vac). Press UP button to select the previous setting. Press DOWN button to select the next setting. Bypass voltage lower limit setting Press Enter button to change 08 the setting (The bypass voltage lower limit range is 176-220Vac). Press UP button to select the previous setting. Press DOWN button to select the next setting. Mute setting Press Enter button to change 09 the setting (ON or OFF). Press UP button to select the previous setting. Press DOWN button to save and exit the setup. BYPASS enable/disable setting Press Enter button to change the setting (ON or OFF). 10 Press UP button to select the previous setting. Press DOWN button to save and exit the setup. 17 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 3-4 Alarm or Fault reference code Event log UPS Alarm Warning Buzzer LED 1 Rectifier Fault Beep continuously 2 Inverter fault (Including Inverter is shorted) bridge Beep continuously 9 Fan fault Beep continuously 12 Self-test fault Beep continuously 13 Battery Charger fault Beep continuously 15 DC Bus over voltage Beep continuously Fault LED lit Fault LED lit Fault LED lit Fault LED lit Fault LED lit Fault LED lit 16 DC Bus below voltage Beep continuously Fault LED lit 17 DC bus unbalance Beep continuously Fault LED lit 18 Soft start failed 19 Environment temperature Over Temperature 20 Inverter model Over Temperature Beep continuously Twice per second Twice per second Fault LED lit Fault LED blinking Fault LED blinking 26 Battery over voltage Twice per second Fault LED blinking 27 Mains Input reverse Once per second Fault LED blinking 28 Bypass Input reverse Once per second Fault LED blinking 29 Output Short-circuit Beep continuously Fault LED lit 30 Input current limit Once per second Fault LED blinking 31 Bypass over current 32 Overload 33 No battery 34 Battery under voltage 35 Battery low pre-warning 36 Over load time out 37 DC component over limit. 39 Mains volt. Abnormal 40 Mains freq. abnormal 41 Bypass Not Available 42 Bypass out of tracking range Once per second Once per second Once per second BPS LED blinking INV or BPS LED blinking Battery LED blinking Once per second Battery LED blinking Once per 2 seconds Battery LED blinking Once per 2 seconds Fault LED blinking Once per 2 seconds Once per 2 seconds Once per 2 seconds INV LED blinking BPS LED blinking BPS LED blinking None BPS LED blinking None BPS LED blinking 45 EPO Enable Beep continuously Fault LED lit 18 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 4. Troubleshooting If the UPS system is not operating correctly, refer to the table below and the Troubleshooting Chart to resolve common issues. Symptom Possible cause AC input power is not No indication or alarm, even connected properly. though the mains is normal. AC input is connected to the UPS output. Alarm code "33" and battery LED blinking External or internal battery is incorrectly connected. Remedy Check if the input power cord is firmly connected to the mains. Plug the AC input power cord correctly into the AC input. Check if all batteries are properly connected. Alarm code "26" and battery LED blinking Battery voltage is too high or charger is faulty Contact your dealer. Alarm code "34" and battery Battery voltage is too low or LED blinking charger is faulty. Contact your dealer. Alarm code "32" and INV or BYPASS LED blinking Alarm code "27 & 28" and FAULT LED lit Alarm code "29" and FAULT LED lit UPS is overloaded. Remove excess loads from the UPS output. Mains input and/or bypass input is reversed. Check the input L/N wiring for reverse connections. UPS shut down due to a short circuit on the output. Check output wiring and connected devices for short circuit conditions. Alarm code "9" and FAULT LED lit Alarm codes "01, 02, 15, 16, 17, 18" Fan fault. UPS internal fault. Contact your dealer. Contact your dealer. Battery backup time is shorter than expected Batteries are not fully charged. Charge the batteries for at least 5 hours and check the capacity. If the issue persists, contact your dealer. Battery defect. Contact your dealer. 19 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Yes No Yes Yes Yes Yes No No No No No Yes No Yes No Yes No Yes No No Yes No Trouble Shooting Chart 20 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 5. Storage and Maintenance Operation The UPS system contains no user-serviceable parts. The batteries have a service life of approximately 3 to 5 years at an ambient temperature of 25°C. After this period, the batteries must be replaced. Contact your dealer for battery replacement recommendations. Be sure to deliver the spent battery to a recycling facility or ship it to your dealer in the replacement battery packing material. Storage Before storing the UPS, charge it for 5 hours. Store the UPS covered, upright, and in a cool, dry location. Recharge the battery according to the storage temperature and frequency listed below. Storage Temperature Recharge Frequency Charging Duration -25°C to 40°C Every 3 months 1-2 hours 40°C to 45°C Every 2 months 1-2 hours Proper maintenance and storage will help ensure the long-term reliability of the UPS system. 6. Optional SNMP card: Internal SNMP (Optional) Installation Steps: 1. Loosen the two torque screws located on each side of the card slot. 2. Carefully insert the SNMP card into the slot. 3. Secure the card by tightening the screws. The KPM220 is a built-in network SNMP card that provides independent management capabilities for the UPS. It supports SNMPv1/v2/v3 protocols and includes features such as: Email alarm notifications for UPS status changes or faults. Historical event logs to track UPS activity. Historical data storage for performance monitoring. 21 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 The SNMP card allows for advanced UPS monitoring and management over a network. Download installation files from http://download.ksdatacloud.com, For specific operation and function description refer to the KPM220 User Manual V2.2 Relay Card (Optional) The Mini Dry Contact Card provides an interface for peripheral monitoring of the UPS system. It communicates the UPS's real-time status through contact signals and allows timely feedback to monitoring systems when abnormal situations arise, such as UPS failure, mains interruption, or bypass activation. This card is installed in the intelligent slot of the UPS and is connected to peripheral monitoring devices via a terminal board. It includes 6 output ports and 1 input port for effective monitoring. Pins Definition of Connecting Terminal on the Board 22 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Terminal No. 1 2 3 4 5 6 7 8 Terminal function Common source UPS on NC AC fail NO AC fail NC Batt low NO Batt low NC UPS alarm NO UPS alarm NC Terminal No. 9 10 11 12 CN4-1 CN4-2 Terminal function Bypass enable NO Bypass enable NC UPS fail NO UPS fail NC Remote shutdown GND Relay Card Electrical Parameters max Relay card contact (Max Switched Voltage) AC:120V DC:24V (Max Switched Current) AC:1A DC:1A Type AC:120V DC:5~12V AC:1A DC:1A Emergency Power-off (EPO) (Optional) The Emergency Power-off (EPO) function is designed for situations where it is necessary to shut down the UPS and its load from a remote location. This feature can be used to shut down both the load and the UPS during emergencies, such as overheating. When the EPO is activated, the UPS will: Shut down the output: All power to the connected devices is immediately cut off. Shut down power converters: Stops all internal power conversion processes within the UPS. Remain on: The UPS will continue to stay powered, but in an alarm state to signal the fault condition. EPO Connections EPO Activation: Depending on the configuration, the UPS will either run or shut down when the EPO connector pins are either shorted or opened. To Restart: Reconnect (or re-open) the EPO connector pins and manually turn the UPS back on. 23 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Test EPO Function: It is recommended to test the EPO functionality before applying critical loads to the UPS to avoid accidental shutdowns. Connector Installation: Even if the EPO function is not needed, leave the EPO connector in place on the EPO port to prevent accidental activation. Load Segments (Optional) Load segments refer to groups of UPS output receptacles that can be controlled separately through power management software or the UPS display. These segments allow for the controlled shutdown and startup of equipment, which is particularly useful during power outages to conserve battery power.: Segment 1: Customizable Power Shedding: The battery voltage at which Segment 1 shuts down can be set using the UPS's LCD interface. This enables users to manage when to cut power to certain non-essential devices based on the battery's remaining charge. Reference: Check the Battery EOD (End of Discharge) voltage setting for Segment 1 through the UPS's LCD display to adjust this configuration. Segment 2: Pre-set Power Shedding: Segment 2 automatically shuts down when the battery reaches the end of its discharge cycle (EOD). This setting is not customizable, but it ensures non-critical devices are powered off as the battery approaches full depletion, preserving energy for essential equipment. This feature allows for efficient battery management, ensuring that critical systems remain powered while less important devices are safely powered down during outages. 24 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 7. Specification MODEL PHASE Capacity (VA/Watts) INPUT Nominal voltage Operating voltage range (Ambient Temp. <40) Low line transfer Low line comeback High line transfer High line comeback Operating frequency range** Power factor Bypass voltage range Generator input OUTPUT Output voltage* Power factor Voltage regulation 1KVA(S) 1KVA(H) 1000VA / 800W/900W/1000W 1.5KVA(S) 1.5KVA(H) 2KVA(S) 2KVA(H) Single phase with ground 1500VA / 1200W/1350W/1500W 2000VA / 1600W/1800W/2000W 3KVA(S) 3KVA(H) 3000VA / 2400W/2700W/3000W 200/208/220/230/240VAC 176Vac±5% @100%-50% load; 110Vac±5% @50%-0% load; 186Vac±5% @100%-50% load; 120Vac±5% @50%-0% load; 264Vac±5% @100%-50% load; 300Vac±5% @50%-0% load; 254Vac±5% @100%-50% load; 290Vac±5% @50%-0% load; 40-70Hz 0.99@100% load(Nominal Input Voltage) Bypass high voltage point 230-264: setting the high voltage point in LCD from 230Vac to 264Vac. (Default: 264Vac) Bypass low voltage point 176-220: setting the low voltage point in LCD from 176Vac to 220Vac. (Default: 176Vac) Support 200/208/220/230/240Vac 0.8/0.9/1.0 ±1% Line Mode Frequency (synchroni zed range) 46-54Hz or 56-64Hz Bat. Mode Crest factor Harmonic distortion (THDv) Waveform Transfer time AC mode <->Batt. mode Inverter <-> bypass Efficiency(up to) 89% (AC mode) BATTERY Battery Type Numbers 12V9AH 2 3 depends on the capacity of external batteries 2 3 (50/60±0.1)Hz 3:1 3% THD with linear load 5% THD with non-linear load Pure Sinewave Zero 4ms(Typical) 89.5% (AC mode) 90% (AC mode) 12V9AH 3 depends on the capacity of external batteries 3 12V9AH 4 6 depends on the capacity of external batteries 4 6 91% (AC mode) 12V9AH 6 8 depends on the capacity of external batteries 6 8 25 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484 Backup time Typical recharge time (standard model) Charging voltage Charge current(A) SYSTEM FEATURES Overload Line Mode Batt. Mode Short Circuit Overheat Low battery voltage EPO (optional) Audible & Visual alarms Communication interface ENVIRONMENTAL Operating temperature Storage temperature Humidity range Altitude Noise level PHYSICAL Dimension W×D×H (mm) Long run unit depends on the capacity of external batteries 27.4 ±1% 1/2 6/12 4 hours recover to 90% capacity (typical) 41.0 ±1% 1/2 6/12 54.7 82.1 ±1% ±1% 1/2 54.7 82.1 ±1% ±1% 6/12 82.1 ±1% 1/2 109. 4±1 % 1 82.1 ±1% 109. 4±1 % 6/12 105%~125%: UPS transfers to bypass after 1minute when the utility is normal; 125%~130%: UPS transfers to bypass after 30 seconds when the utility is normal; >130%: UPS transfers to bypass immediately when the utility is normal. 105%~125%: UPS shuts down after 1 minute; 125%~130%: UPS shuts down after 10 seconds; >130%: UPS shuts down immediately. Hold Whole System Line Mode: Switch to Bypass; Backup Mode: Shut down UPS immediately Alarm and Switch off Shut down UPS immediately Line Failure, Battery Low, Overload, System Fault USB (or RS232), SNMP card (optional), Relay card (optional) 144 144 144 * * * 293 399 293 * * * 209 209 209 040 -2555 20-90 % RH @ 0- 40°C (non-condensing) < 1500m Less than 55 dBA at 1 Meter 144*399*209 191* 460* 337 Net Weight (kg) 9.1 12.2 4.1 13.1 5.6 19.5 24.5 10.3 24.5 32.8 10.9 STANDARDS Safety IEC/EN62040-1,IEC/EN62477-1 EMC IEC/EN62040-2, IEC61000-4-2, IEC61000-4-3, IEC61000-4-4, IEC61000-4-5, IEC61000-4-6, IEC61000-4-8 * Derate to 80% of capacity when the output voltage is adjusted to 200/208VAC ** Derate to 75% of capacity when the Input voltage frequency out of range (50/60±4Hz) *** Product specifications are subject to change without further notice. 26 heliosps.com Australia New Zealand sales-au@heliosps.com sales-nz@heliosps.com +61 2 7200 9200 +64 9 835 0700 Specifications subject to change. Last Revision: 27 November 2024 Asia sales@heliosps.asia +65 6871 4140 Middle East sales@heliosps.asia +971 4 401 8484