IGS Imaging Remote Technical Support Coverage
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Product Information
Specifications:
- Modality: Imaging Remote Technical Support
Coverage - Customer Coverage (CST): Central Standard Time
Zone (CST) listed for all modalities/OEM’s - Support Hours: 8 am to 5 pm local time,
Monday-Friday (excluding GE HealthCare holidays)
Product Usage Instructions
Remote Technical Support Coverage during Equipment
Warranty:
Remote Technical Support during equipment warranty is available
during the specified support hours. Outside of coverage hours,
customers can leave a message for a remote agent to call back.
Phone Support Trees:
- Clinicians and Admin Call: 800-443-4471
- In-House and Channel Partner Engineers Call:
888-446-7484
Online Center:
Customers can access the Online Center by entering their Badge
and PIN number. The Online Center provides support for various
modalities including Advantage Workstation/Server, Computed
Tomography (CT), Magnetic Resonance Imaging (MRI), and more.
Note:
Callers must enter their Badge/PIN to receive engineer-level
support. Technical Support via remote engineers is not applicable
on GE HealthCare holidays. For urgent support, customers can
contact CARES at 1-800-437-1171.
FAQ
What are the support hours for Remote Technical Support?
The support hours for Remote Technical Support during equipment
warranty are from 8 am to 5 pm local time, Monday-Friday (excluding
GE HealthCare holidays).
How can I access the Online Center for support?
To access the Online Center, customers need to enter their Badge
and PIN number. The Online Center provides support for various
modalities.
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Imaging Remote Technical Support Coverage
Modality
OEM
Customer Coverage (CST)
X-Ray
Image Guided Solutions (IGS)
Nuclear Medicine
Computed Tomography (CT)
Magnetic Resonance Imaging (MRI) Computed Radiography Ultrasound Invasive Cardiology Positron Emission Tomography (PET) Advantage Workstation/Server Parts ID/Tools
GE HealthCare Mammo/Other GE HealthCare RAD/RF GE HealthCare Lunar GE HealthCare Solutions Enterprise Imaging (SEI) Philips/Picker, Siemens Canon/Toshiba, Hologic/Lorad GE HealthCare Vascular IGS GE HealthCare ADAC/Philips, Siemens, all other multi-vendor GE HealthCare Philips, Siemens, Canon/Toshiba GE HealthCare Philips/Picker, Siemens, Canon/Toshiba Agfa, Fuji/Philips GE HealthCare, all multi-vendor Invasive Cardiology GE HealthCare Siemens and Philips GE HealthCare Multi-Vendor (non-GE HealthCare)
6 am 7 pm M-F 6 am 8 pm M-F 7 am 6 pm M-F 7 am 7 pm M-F 6 am 10 pm M-F 7 am 7 pm M-F 24 x 7 6 am 7 pm M-F 7 am 7 pm M-F 24 x 7 6 am 7 pm M-F 24 x 7 6 am 7 pm M-F 7 am 7 pm M-F 7 am 7 pm M-F 24 x 7 24 x 7 7 am 7 pm M-F 24 x 7 8 am 5 pm M-F
Central Standard Time Zone (CST) listed for all modalities/OEM’s. Outside of coverage hours, leave a message for a remote agent to call back. Remote Technical Support Coverage during Equipment Warranty: Remote Technical Support during equipment warranty is available 8 am to 5 pm local time, Monday-Friday (excluding GE HealthCare holidays), and outside those hours at GE HealthCare’s then-current rates.
Phone support trees
Clinicians and Admin Call: 800-443-4471
In-House and Channel Partner Engineers Call: 888-446-7484
1. Cares 2. Global Parts 3. Support 4. Administration 5. Customer Escalation
1. Technical Support 2. Applications Support 3. IT Helpdesk 4. Cell phone Support 5. Pager Support
3. Online Center
Enter Badge and PIN #
Please note: Callers must enter their Badge/PIN to receive engineer-level support.
Online Center
1. Advantage Workstation/Server 2. Computed Tomography (CT) 3. Magnetic Resonance Imaging (MRI) 4. Multi-Vendor (non-GE HealthCare) 5. Nuclear Medicine 6. Positron Emission Tomography (PET) 7. Solutions Enterprise Imaging (SEI) 8. Ultrasound 9. X-Ray
1. Advantage Workstation/Server 2. Computed Tomography (CT) 3. Magnetic Resonance Imaging (MRI) 4. Multi-Vendor (non-GE HealthCare) 5. Nuclear Medicine 6. Positron Emission Tomography (PET) 7. Solutions Enterprise Imaging (SEI) 8. Ultrasound 9. X-Ray
Technical Support via remote engineers is not applicable on GE HealthCare holidays. For urgent support contact CARES at 1-800-437-1171.
2025 GE HealthCare holidays: Jan. 1, Jan. 20, May 26, July 34, Sept. 1, Nov. 11, Nov. 2728, Dec. 2425
The information and coverage hours/days stated herein are subject to change without prior notice by GE HealthCare. Please visit www.gehealthcare.com/service-hours for the most current information and coverage hours/days.
Patient Care Solutions (PCS) Remote Technical Support Coverage
Modality
Product
All service agreements
Diagnostic Cardiology Carts/Stress Diagnostic Cardiology MARS, MUSE, Holter Anesthesia and Respiratory Care Life Support Solutions (LSS) Bedside Monitoring Vital Signs Monitors Communication and Informatics (Wireless) Maternal and Infant Care Depot Repair
CASETM, Treadmills, ECG Carts MARSTM, CardioDay, MUSETM, DICOM Gateway Pro, EMR Gateway Pro
Anesthesia, Respiratory
Bx50, B40, B1x5, CANVASTM, Carescape One, PDM VC150, V100, Portrait VSM Telemetry, Gateways, Wireless Warmers, Coro, Incubators, NoviiTM Assets flagged as Depot repairable
Central Standard Time Zone (CST) listed for all modalities/OEM’s.Outside of coverage hours, leave a message for the remote agent to call back. Remote Technical Support Coverage during Equipment Warranty: Remote Technical Support during equipment warranty is available 8 am to 5 pm local time, Monday-Friday, and outside those hours at GE HealthCare’s then-current rates.
8 am 5 pm M-F 24/7
24/7
24/7 24/7 24/7 8 am 5 pm M-F 8 am 5 pm M-F
The information and coverage hours/days stated herein are subject to change without prior notice by GE HealthCare. Please visit https://www.gehealthcare.com/service-hours for the most current information and coverage hours/days.
1. Patient on the table 2. Technical Support 3. Serial Number help
Phone support tree
Technical Support — US and Canada Call: 800-437-1171
1. Service/Support/Apps 2. Parts/Accessories 3. Billing 4. Patient on the table 5. Recycling information
1. Imaging/PACS 2. OEC/Surgery 3. Other GE HealthCare equipment
1. If you already have an open service request for the asset: press 1
2. Clinical Applications, Onsite Repair, and Depot Repair: press 2
3. Tech Support: press 3 4. Parts ID: press 4 4. Biomed 5. Detailed menu
© 2025 GE HealthCare. CANVAS, CASE, MARS, MUSE, and Novii are trademarks of GE HealthCare. GE is a trademark of General Electric Company used under trademark license. JB10377US | June 2025
Documents / Resources
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GE Healthcare IGS Imaging Remote Technical Support Coverage [pdf] User Guide IGS, CT, MRI, CR, Ultrasound, PET, Advantage Workstation-Server, Parts ID-Tools, IGS Imaging Remote Technical Support Coverage, IGS, Imaging Remote Technical Support Coverage, Technical Support Coverage, Support Coverage, Coverage |