HP Sprocket Studio Plus Printer

Parts and Controls

Supplied Items

• HP Sprocket Studio Plus Printer
• Quick Start Guide
• Customer Engagement Card
• HP Sprocket Plus 4x6" Photo Paper (10 sheets) and a Cartridge
• AC Power Adapter
• Power Cord
• Regulatory Information

Product Overview

The HP Sprocket Studio Plus printer has the following key components:

1. Power Button: Used to turn the printer on and off.
2. Power LED Indicator Light: Shows the power status of the printer.
3. Wi-fi Connection LED Indicator Light: Indicates the status of the Wi-Fi connection.
4. Error LED Indicator Light: Alerts users to any errors or issues.
5. Cartridge Door: Access point for installing or removing the ink cartridge.
6. Paper Tray: Holds the photo paper for printing.
7. Power Cord Port: Connection point for the power adapter.
8. Paper Path Slot: Where paper is fed into and ejected from the printer.

Diagram Description: Two views of the HP Sprocket Studio Plus printer are shown. The top view highlights the paper output area and the front of the device. The bottom view shows the rear of the printer, indicating the power cord port and speaker grille. Numbered callouts point to the power button, various LED indicator lights, the cartridge door, paper tray, power cord port, and paper path slot.

Getting Started

Installing Companion App

To use your HP Sprocket Studio Plus with your mobile device, download the companion Sprocket app from the App Store® or Google Play™ (or your local app store). Visit hpsprocket.com/start for direct links.

• The Sprocket app is supported by Android™ devices using OS v. 5.0 and above.
• The app is compatible with a wide range of iPhone, iPad, and iPod touch models (specific models listed in original document).
• Installation of the Sprocket app is required to operate the printer with your mobile device.
• If you previously installed the Sprocket app, setup instructions for HP Sprocket Studio Plus can be found in the app's Help & How To menu.

Loading Paper

1. Unwrap a pack of HP Sprocket Plus 4x6" Photo Paper. Avoid touching the glossy side of the paper. Only insert up to one pack of paper at a time.
2. Remove the paper tray from the top of the printer. Pull out the side cover of the paper tray to access the paper compartment.
3. Place the stack of paper in the compartment with the glossy side facing up. Insert the paper tray into the printer's paper path slot. Ensure the side with the paper compartment is inserted correctly.

Diagram Description: The process of loading paper involves unwrapping the HP Sprocket Plus 4x6" Photo Paper and placing it into the paper tray, being careful not to touch the glossy surface. The paper tray is then inserted into the printer's paper path slot.

Installing Cartridge

1. Unwrap an HP Sprocket Studio Plus ink cartridge, taking care not to touch the cartridge ribbon.
2. Open the cartridge door on the side of the printer.
3. Insert the cartridge into the slot until it clicks into place, then close the door.

Diagram Description: Two illustrations show the cartridge installation process. The 'IN' diagram shows a cartridge being inserted into the printer slot. The 'OUT' diagram shows how to release and remove a cartridge by pushing up on a colored latch above the slot.

Connecting Power Cord and AC Power Adapter

1. Connect the included AC power adapter to the included power cord.
2. Plug the AC power adapter into your printer and connect the power cord to a wall outlet.

Power Button

Press and hold the power button for 2-3 seconds to turn the printer on or off. The Power LED indicator light on the front of the printer will illuminate when the device is powered on.

Printer Clearance

Ensure there are no obstructions around the printer, especially at the rear where the AC power adapter is located. Allow at least 5 inches (12.7 cm) of space in front of the printer and 3.9 inches (10 cm) of space at the back to accommodate the photo as it passes through multiple times during printing.

Diagram Description: An illustration shows a photo paper being ejected from the front of the printer, indicating the need for clearance. Text specifies a 5-inch (12.7 cm) clearance at the front and 3.9-inch (10 cm) at the back.

Pairing a Mobile Device to Your Printer via Wi-Fi®

Pair your mobile device with the HP Sprocket Studio Plus quickly and easily using the in-app setup instructions. You can also find setup instructions in the app's Help & How To menu.

For Android™ and iPhone®:

1. Turn on the printer by pressing and holding the power button. The Power LED indicator will light up.
2. Open the Sprocket app and select the main menu.
3. Navigate to 'Manage Printers' and tap 'Add New Printer'.
4. Select 'Studio Plus' from the list and agree to connect via Bluetooth®.
5. Enter your Wi-Fi® credentials to connect the printer to your Wi-Fi® network. Note: Your mobile device must be on the same Wi-Fi® network. The printer is only compatible with 2.4 GHz Wi-Fi® networks.
6. Confirm the credentials and wait for the printer to connect. The Wi-Fi® LED indicator will blink during connection and turn solid when complete.

Note: After connection, you can verify the Wi-Fi® network in the app's settings under 'Printer's Device Information' (STA mode).

Connecting a Mobile Device to Your Printer via Hotspot Mode

You can also connect your HP Sprocket Studio Plus to your mobile device using Hotspot Mode.

For Android™ and iPhone®:

1. Turn on the printer by pressing and holding the power button.
2. Open the Sprocket app and select the main menu.
3. Navigate to 'Manage Printers' and tap 'Add New Printer'.
4. Select 'Studio Plus' from the list. In the 'Connect Printer to Wi-Fi' menu, select 'No Network Available' to connect via Hotspot mode.
5. Open your mobile device's Wi-Fi settings and select your printer from the list.
6. If prompted for a password, enter '12345678'.
7. Wait for the printer to connect. The Wi-Fi LED indicator will blink during connection and turn solid when complete.

Note: After connection, confirm the mode in the app's 'Printer's Device Information' section.

Lighting, Troubleshooting, and Maintenance

Status LED Indicator Light Chart

Troubleshooting

The Sprocket app provides in-app messaging for error conditions. Follow the app's instructions to resolve issues. For further assistance, consult the Troubleshooting documents and FAQs on the HP Support site at www.hpsupport.com.

How to Reset Your HP Sprocket Studio Plus

There are two reset methods:

HARDWARE RESET

If the printer is unresponsive or won't connect to your mobile device, perform a hardware reset. Unplug the power cord from the wall outlet, wait a few seconds, then plug it back in and power on the printer.

FACTORY RESET

A factory reset restores the printer to its default settings. This is useful if you are gifting the printer or if your mobile device is lost and privacy settings need to be cleared. Ensure your printer firmware is updated before performing a factory reset.

To initiate a factory reset:

1. Connect the printer to a wall outlet.
2. Hold the power button for approximately 7 seconds. The power LED will turn off after 3 seconds, but continue holding until the LED light starts to flash.
3. Release the power button while the LEDs are blinking. The factory reset is now complete.

Note: After a factory reset, you may need to 'forget' the printer in your mobile device's Bluetooth settings and then re-pair it through the Sprocket app.

Caring for HP Sprocket Studio Plus

• Clean fingerprints, dust, and dirt with a dry microfiber cloth.
• Keep the paper path door closed when the printer is not in use to prevent dust and debris entry.
• Update the printer firmware regularly. Connect your mobile device to the internet, open the Sprocket app, turn on the printer, and connect it. Follow on-screen prompts if a firmware update is available. Ensure the printer is plugged into a wall outlet during updates.
• Keep your Sprocket app updated. Enable automatic updates or check your app store for the latest version.

Paper Jam Solution

• If a paper jam occurs, restart the printer. The printer should detect the jam and attempt to eject the paper.
• If the paper does not eject, turn off the printer. Gently pull out the jammed paper. Check for any paper scraps remaining in the printer.
• If paper scraps are found, restart the printer and remove any remaining scraps.

Specifications

Technical Information

Regulatory Notices

For regulatory, environmental, and safety notices, refer to the included sheet in your product packaging and the following statements. This printer meets product regulatory requirements from regulatory agencies in your country/region.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notice to Users in Canada

This device contains license-exempt transmitter(s)/receiver(s) that complies with Innovation, Science and Economic Development Canada's license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure. Users can obtain Canadian information on RF exposure and compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Power Cord Instructions

Ensure your power source is adequate for the product voltage rating, as indicated on the product label. The product uses 100-240 V AC and 50/60 Hz. CAUTION: To prevent damage to the product, use only the power cord provided with the product.

Warranty

Limited Warranty to Original Consumer

This HP Sprocket Studio Plus Printer ("Product"), including accessories, is warranted by C&A Marketing, Inc. (the "Company") to the original consumer purchaser against defects in material and workmanship for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser ("Warranty Period").

To receive Warranty service, contact the Company or its authorized service provider. Proof of purchase (bill of sale or receipted invoice) within the Warranty Period is required.

Service options, parts availability, and response times may vary. The Company may require additional documentation or registration before providing warranty service.

Contact customer service for warranty service details:

• Email: info@sprocketprinters.com
• Phone: 1-877-424-9746

Shipping expenses to the Company’s Return Facility are the consumer's responsibility. The consumer also bears the risk of loss or damage to the Product until delivery.

Exclusions and Limitations

This Warranty does not cover:

• Non-HP Sprocket Studio Plus Printer products, hardware, or software.
• Damage caused by using non-HP Sprocket Studio Plus Printer products.
• Damage from accident, abuse, misuse, flood, fire, earthquake, or other external causes.
• Damage from operating the Product outside its permitted or intended uses.
• Damage caused by third-party services.
• Products or parts modified without written permission from the Company.
• Consumable parts (e.g., batteries, fuses, bulbs).
• Cosmetic damage.
• Products with removed or defaced serial numbers.

This Warranty is valid only in the country where the Product was purchased and serviced. The Company does not warrant uninterrupted or error-free operation and is not responsible for damage arising from failure to follow instructions.

The Company provides the Product "AS-IS" and "AS-AVAILABLE". The Company and its licensors/suppliers disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement. The Company does not guarantee specific results or continued availability of the Product. All warranties expire after the express warranty period.

Use of the Product is at your own discretion and risk. You are solely responsible for any loss, liability, or damages resulting from your use of the Product. No advice or information obtained from the Company or its authorized service providers shall create any warranty.

In no event will the Company's total cumulative liability exceed the fees paid by you for the product in the last year. The Company disclaims all liability of its licensors and suppliers. The Company, its licensors, manufacturers, and suppliers are not liable for incidental, direct, indirect, special, punitive, or consequential damages (including lost profits, business, savings, data, or records) caused by the use, misuse, or inability to use the Product.

Some jurisdictions may not allow limitations on incidental or consequential damages or warranties, so certain limitations may not apply to you. This warranty grants specific legal rights, and you may have other rights that vary by state or province. Contact your authorized retailer to determine if another warranty applies.

Get in Touch

Visit www.sprocketprinters.com/pages/support for support.

Trademarks: Bluetooth® is a trademark of Bluetooth SIG, Inc. USA. Wi-Fi®, WPA, and WPA2 are trademarks of Wi-Fi Alliance. iPad, iPad Air, iPad Pro, iPad mini, iPhone, and iPod touch are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. HP and Sprocket are owned by HP Inc. or its affiliates. ZINK Technology® and ZINK Trademarks® are owned by ZINK Holdings LLC. All other trademarks are property of their respective owners.

Manufactured and distributed by C&A marketing, Inc, under License of HP Inc. 114 Tived Lane East, Edison, NJ 08837.