Tenveo 4K PTZ Camera User Manual
Version V1.3
Contents
1. Product Description
1.1 Front
The front of the camera features:
- ① Lens
- ② Pan & Tilt mechanism
- ③ Standby indicator
- ④ Power indicator
1.2 Back
The back of the camera provides the following interfaces:
- ① DC 12V power input
- ② RS-485
- ③ RS-232
- ④ USB-C
- ⑤ HDMI output
- ⑥ RJ45 Ethernet port (PoE+ Support)
- Also visible are connections for TV, Keyboard control, and PC.
2. Packing List
The package includes:
- 1x 4K PTZ camera
- 1x DC 12V power supply
- 1x Wall mount bracket
- Mounting screws
- 1x User manual
- 1x Remote control
- 1x USB cable
3. Performance Characteristics
| Item Name | Details |
|---|---|
| Item Name | USB3.0/HDMI PTZ Camera with 12x zoom |
| Model No. | TEVO-VL12U |
| Image Sensor | Sony IMX415 1/2.8" CMOS |
| Effective Pixels | 8.29MP, 16:9 |
| Lens | f=3.9-46.8mm |
| Aperture | F1.6~F9.6 |
| Video Format | HDMI: 4KP@30/25fps, 1080P@60/50/30/25fps, 720P@60/50/30/25fps USB3.0: 3840*2160P@30fps, 2560*1440P@30fps, 1920*1080P@30fps, 1280*720P@30fps, 640*480P@30fps, 320*240P@30fps Encoding: YUY2/NV12/H.264/H.265/MJPG |
| Optical Zoom | 12x zoom |
| Horizontal Angle | 70.82°(W)-6.48°(T) |
| Vertical Angle | 42.72°(W)-3.66°(T) |
| Diagonal Angle | 78.58°(W)-7.42°(T) |
| Backlight Compensation | Support |
| I/O Interface | HDMI, TYPE-C, Ethernet |
| Video Compression Format | H.264, H.265, MJPG, YUY2, NV12 |
| LAN | 10M/100M adaptive Ethernet port, Support PoE IEEE802.3af |
| Network Protocol | RTSP, RTMP, ONVIF, GB28181; Support VISCA Over IP |
| Control Protocol | VISCA/Pelco-D/Pelco-P; Baud Rate: 9600/4800/38400/2400 |
| Control Interface | RS232 input only, RS485, TYPE-C(UVC1.1) |
| Pan/Tilt Rotation | ±175°, -90°~+90° |
| Pan Control Speed | 0.1 -80°/sec |
| Tilt Control Speed | 0.1-60°/sec |
| Preset Number | 255 presets by Pelco-D, 32 presets by Pelco-P, 7 presets by Visca (10 presets by remote controller) |
| Operation Systems | Windows 7, Windows 8.1, Windows 10, Windows 11; Android, Mac OS 10.10 or higher, Linux (Require to support UVC.) |
| Input Voltage | DC 12V |
| Input Current | 1.0A(Max.) |
| Power Consumption | 13W(Max.) |
| Store Temperature | -10℃~+60℃ |
| Store Humidity | 20%~90% |
| Working Temperature | -10℃~+50℃ |
| Working Humidity | 20%~80% |
| Dimension (W*H*D) | 171.6*192.6*171.6mm / 260*217*197mm (before / after packing) |
| N.W. / G.W | 1.43kg / 2.096kg |
| Accessories | 1xCamera; 1xUSB Cable; 1xPower Adapter; 1xWall Mount; 1xManual |
| Mfg. Warranty | 3 Years Parts & Labor |
Focus: Auto / Manual
Digital Noise Reduction: 2D & 3D Noise Reduction
Exposure: Auto / Manual
SNR: >50dB
4. Remote Control Button Description
| No | Name | Function |
|---|---|---|
| 1 | Launch Window | Remote Control Launch Window |
| 2 | Power | Enter into Standby mode by pressing |
| 3 | PTZ Reset | Reset the PTZ |
| 4 | Camera Select Key | Select the camera need to control |
| 5 | Position | Preset position setup keys, include 【PRESET】 and 【RESET】 Set the preset position Reset the preset position |
| 6 | UP | The camera rotates horizontally in regular installed direction |
| 7 | DOWN | The camera rotates horizontally in reversed installed direction |
| 8 | PTZ Control Key | PTZ move according to the arrow indicates. Press 【】 PTZ will back to the middle position |
| 9 | Return/Exit | Return to up level menu or exit menu |
| 10 | MENU | Enter or exit OSD Menu after pressed it |
| 11 | PTZ rotates speed- | |
| 12 | PTZ rotates speed | |
| 13 | PTZ rotates speed+ | |
| 14 | ZOOM Slow Key | Zoom in + or out - slowly |
| 15 | ZOOM Fast Key | Zoom in + or out - quickly |
| 16 | L/R Set | Support, press this key for 10 seconds |
| 17 | Focus Key | Auto/Manual/Far/Near Focus Default: Auto Focus |
| 18 | Bright Adjustment | Adjust the brightness of the image |
| 19 | Reserved | |
| 20 | Mirror | Enable the picture left/right flip |
| 21 | Image Mode | Switch between three image modes: Normal, PC, Bright |
Attentions for Remote Control:
- 1. Please check whether the indicator corresponding to the camera selection area is on or not.
- 2. If the remote control doesn't work, please replace batteries.
- 3. Make sure the Number keys on the camera selection area are consistent with the remote control address in the menu.
6. Common Operation Instructions
6.1 Camera Select
Refer to the dial-up at the bottom of the camera and choose the camera address number you want to control (1-4).
Camera Select Dial: 1, 2, 3, 4
6.2 Camera Direction Control
- Turning up ⬆️
- Turning down ⬇️
- Turning left ⬅️
- Turning right ➡️
- Turning to default ?
Note: Press the direction key to adjust the angle. For slow movement, click the direction key. For fast movement, long-press the button.
6.3 Camera Focusing Mode Control
- AUTO FOCUS: Switch the focus mode to AUTO
- MANUAL FOCUS: Switch the focus mode to MANUAL
- FAR: Far focus manually
- NEAR: Near focus manually
Diagram illustrating FOCUS modes: AUTO, MANUAL, FAR, NEAR.
6.4 Camera Zoom Control
Press any of the 4 【ZOOM】 keys for zoom functionality. These keys are not applicable for fixed focus cameras.
- ZOOM SLOW +
- ZOOM SLOW -
- ZOOM FAST +
- ZOOM FAST -
6.5 Preset Setup, Call, Cancel
- Reserve Preset: Press 【PRESET】, then press a number (0-9) to reserve a preset. You can set up to 10 presets.
- Call Preset: Press the number (0-9) directly to call the reserved preset.
- Remove Preset: Press 【RESET】, then press a number (0-9) to remove the corresponding preset.
Preset Number Pad: 1, 2, 3, 4, 5, 6, 7, 8, 9, 0, PRESET, RESET.
6.10 RS-232 Interface Distribution
VISCA RS-232 IN connector pinout:
- 1. N.C.
- 2. N.C.
- 3. TXD
- 4. GND
- 5. RXD
- 6. N.C.
- 7. N.C.
- 8. N.C.
6.11 RS-485 Interface Distribution
| PIN NUM | FUNCTION |
|---|---|
| A | DTR IN+ (connect to RS-485) |
| B | DSR IN- (connect to RS-485) |
Diagram showing RS-485 connector A and B.
7. Network Function
7.1 Operating System & Network Protocol
- Operating System: Windows 7/8/10, Mac OS X, Linux, Android
- Network Protocol: TCP/IP
- Client PC Requirements: P4/128M RAM/40G HDD/ support scaled graphics card, DirectX 8.0 or higher.
7.2 Equipment Installation
Connect the HD video camera to your internet or PC via a network cable, or connect through a Switch/Router. You can log into the camera's web interface using the default or modified IP address. (Check the default IP for your specific model).
7.2.1 How to query the IP address of your PC
Navigate to Windows Settings > Network & Internet > Status. Under "IP settings", find the IPv4 address.
Example IP address: 192.168.110.115
7.2.2 How to add networking
- Open the computer's network local connection attribute window.
- Select "Internet Protocol Version 4 (TCP/IPv4)".
- Double-click to open the Internet Protocol Version 4 (TCP/IPv4) window.
- Change the computer's IP to match the camera's network segment (e.g., 192.168.1.115 if the camera is 192.168.1.205). Ensure the IP addresses are on the same network segment.
PS: If no network segment is added, login will fail. The default IP address of the product is 192.168.1.205. Ensure the IP address does not conflict with other devices.
Diagram showing Windows network settings for IP configuration.
7.3 Input http://192.168.1.205 to IE or Google web browser.
A login window will appear. Input username: admin, password: admin, language: English.
7.3.1 First-time Login
You may need to download a Plug-in. Enter the user and password, then log in.
Login Screen: Shows fields for username, password, and language selection, with a Login button.
7.3.2 Preview Image
After logging in, the preview image will be displayed, allowing control of PTZ, image parameters, Exposure, and AWB.
Interface Elements: Live view, Setup, PTZ controls (Pan, Tilt, Zoom, Speed), Image settings (Exposure, AWB), Preset selection.
7.3.3 User Settings
Users can set PTZ, image parameters, Exposure, and AWB after the preview image appears.
7.3.4 Changing Camera IP Address
To connect to the camera, change the camera's IP address to match the PC's original IP address. Alternatively, set the PC's IP to obtain automatically.
Diagram showing IP settings for the camera.
7.3.5 Advanced Settings
Users can configure parameters for Ethernet, Port, RTMP, and RTSP.
Diagram showing network setup options including IP settings, Port settings, Onvif, RTSP, RTMP, GB28181.
7.4 Video streaming
7.4.1 RTSP video streaming
Example using VLC media player:
Media > Open Network Streaming > Enter Network URL: rtsp://192.168.110.205:554/media/live/1/1
VLC Interface: Shows fields for entering network URL and options to play or cancel.
7.4.2 RTMP video streaming
Navigate to "Network setup" > "RTMP". Enter URL for Stream 1 and optionally Stream 2.
Example for YouTube: Copy YouTube's Stream URL and Stream key into the respective fields.
7.5 VISCA over IP
VISCA Protocol is transmitted via IP to reduce RS232/RS485 cabling. The controller must support IP communication.
- Communication Port Specification:
Control Port: RJ45
IP Protocol: IPV4
Transmission Protocol: Sony VISCA; ONVIF
IP address: Setting through the web
Port address: Sony VISCA(52381) / ONVIF(80)
Application Range: Under the same network segment
8. Trouble Shooting
8.1 Surface Installation
Place the camera on a flat surface in a horizontal position. If mounting on an inclined surface, ensure the angle of inclination is less than 15 degrees for proper pan and tilt operation.
Diagrams illustrating correct surface installation angles.
8.2 Wall Mount Installation
Step 1: Mounting the wall mount bracket
Attach the wall mount bracket to the wall using screws. Ensure the bracket is oriented correctly towards the wall.
Step 2: Install the camera
Align the screw holes on the camera with the bracket and rotate the camera clockwise to install.
Common Troubleshooting Questions:
- Q: Video not displayed on screen.
A: Check connections for power, video cable, camera, and monitor. Ensure connectors are secure. - Q: Unable to Pan, Tilt, or Zoom.
A: Ensure the menu is closed. Re-operate after exiting the menu. - Q: Camera rotates for 10 seconds after power on.
A: This is a normal self-test procedure. - Q: Poor image quality in low-light conditions (e.g., church).
A: Use the menu to adjust backlight effect for optimal lighting. - Q: Remote control not working or insensitive.
A: 1. Check/replace batteries. 2. Ensure the correct "IR select" number is used. Operate within 10m (32.8ft) and remove obstacles. Aim at the camera's sensor. - Q: USB interface not identifiable.
A: Check USB cable connections. Try a different USB port or cable. - Q: Camera not controlled via RS-232/RS-485 when connected to PC.
A: Verify correct connection between camera and PC. Refer to RS-485 and RS-232 pin distribution (page 10). - Q: Why no ceiling mount bracket included?
A: The camera includes a wall mount. Ceiling mount or tripod brackets must be purchased separately. - Q: Does the camera have a built-in microphone?
A: No, this camera does not have a built-in microphone. - Q: Can the camera be controlled only by the remote control?
A: The camera can be controlled via remote control, keyboard controller (joystick), and software.
9. Maintenance Services
All products are guaranteed for 36 months for repair. Quality issues during the guarantee period will be maintained for free.
Maintenance costs will be collected under the following circumstances:
- Product was not used normally.
- Damage caused by fire, electric shock, external object collapse, or natural disasters.
- Unauthorized repair, misuse, abuse, or alteration.
Warranty Card
Thank you for choosing our products.
User's Info:
- Name: __________
- Tel: __________
- Email: __________
- Post Code: __________
- Address: __________
Product's Info:
- Product Name: __________
- Factory Serial Number: __________
Fault Description: __________
Attention:
- This card is for warranty service; please keep it safe and fill in truthfully.
- Indicate the model number, factory serial number, and a detailed description of the fault.
Certificate of Compliance
Q.A. QC PASSED
