Three Your Way Plans Price Guide

About this Price Guide

This Price Guide defines the prices of our Three Your Way Plans services, details of which can be found online at three.co.uk/three-your-way. This Price Guide is effective from the date of publication. In the event of a difference between this Price Guide and the information published elsewhere, other than the customer terms, this Price Guide will take precedence. Our customer terms may be found online at three.co.uk/terms-conditions. All prices in this Price Guide include VAT, where applicable.

How to contact us

You can contact Three Customer Services by Live chat (available 24 hours each day).

If you would like a copy of this Price Guide in an alternative format (e.g. Braille or large print) please contact Three Customer Services or call our Accessibility Services team on 0333 338 1012 between 9am and 6.30pm Monday to Friday. For more information on Three's accessibility services please see three.co.uk/accessibility.

Three's preferred payment method

New Three Your Way Plan customers can only join on Direct Debit, and all of the monthly charges in this Price Guide include a £5 discount for paying by the preferred payment method (a recurring method such as Direct Debit). Direct Debit is brilliant for you, as payment will be taken automatically so you don't forget to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know. Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount. See "Recurring payment discount" section for more info.

Payment methods accepted: JCB, American Express, Maestro, MasterCard, VISA, VISA Debit, SOLO, SWITCH, DIRECT Debit.

Three Your Way Airtime Plans - if you buy a handset

Three Your Way Airtime Plans, when purchasing a device, are available on a range of different minimum terms. You can cancel at any time on 30 days' notice (there may be a cancellation fee if you're still within your minimum term). You can end your agreement at any time, on 30 days' notice following the end of your minimum term.

Three Your Way SIM Only Plans

Three Your Way Connect plans – Tablet and Laptop

Our Three Your Way Connect Plans, which include a tablet, iPad or laptop, are available on a range of different terms. You can cancel at any time on 30 days' notice (there may be a cancellation fee if you're still within your minimum term). Laptops are only available on Lite plans.

Three Your Way Data SIM plans

Our Three Your Way Data SIM Plans (suitable for use with a broadband device such as a tablet or laptop) are available on a range of different terms. You can cancel at any time on 30 days' notice (there may be a cancellation fee if you're still within your minimum term).

Smartwatch Pairing Plan

Smartwatch Pairing allows you to share the allowances in your Primary Service with your smartwatch. The Smartwatch Pairing Plan does not include any allowance of calls, texts or data so your smartwatch must be paired with your phone to enable your smartwatch to share the allowances included in your Primary Service.

Each April your Monthly Charge will increase as described in the "Increase to your monthly charge" section of this guide.

Our Three Your Way Plan Add-ons

Data Add-ons

Go Roam passes allow you to use your UK allowance in our Go Roam destinations without incurring the daily roaming charge (see Using your device abroad section for more info).

If you do not have a Go Roam pass and you use your phone or device abroad, you will incur daily roaming charges when you use your UK allowance. See the appropriate section of this guide for more detail.

Go Roam pass add-ons are valid for use in the appropriate destinations (Go Roam in Europe, Go Roam Around the World, Go Roam Around the World Extra) as shown in the table.

Data Add-ons – valid until 27 October 2023

Data Add-ons – valid until 7 September 2024

Data Add-ons – valid until 13 March 2025

Data Add-ons – valid from 14 March 2025

How we charge for Data Add-ons

One-off Data Add-ons provide data for the appropriate duration and are activated on purchase or upon consumption of any existing data allowance. If you use up your data allowance and purchase a Data Add-on without your data usage being interrupted between the two, you may be charged outside of allowance charges for the intervening period.

One Day Data Boost Add-on provides unlimited data to use on the day of purchase until midnight GMT +1 (British Summer Time).

One Month Data Boost provides unlimited data to use for a calendar month. A calendar month is the length of time from a date in any month to the same date in the following month. When a plan starts on the last day of the month and the following month has fewer days, the calendar month ends on the last day of that month. You will be charged the full amount, regardless of when you choose to cancel.

Recurring Data Add-ons automatically recur every month until you choose to cancel.

Data Add-ons can be used in the same way as the data in your plan.

Voice Add-ons

Voice Add-ons provide an allowance of voice minutes for use when making voice calls from the UK to standard International numbers in any of the destinations listed below.

Valid until 27 October 2023

Any Monthly Recurring Add-ons purchased up to and including 27 October 2023 will continue to recur at the above prices until cancelled. If you cancel a recurring Add-on on or after 28 October 2023, you will not be able to re-add at the same price. One-off Add-ons are charged at the point of purchase and are effective until they expire.

Valid until 7 September 2024

Valid from 8 September 2024

How we charge for Voice Add-ons

Voice Add-ons automatically recur every month until you choose to cancel. A calendar month is the length of time from a date in any month to the same date in the following month. When a plan starts on the last day of the month and the following month has fewer days, the calendar month ends on the last day of that month. You will be charged the full amount, regardless of when you choose to cancel.

If you make a call to an International number, you will not be charged while you have allowance remaining in the appropriate Voice Add-on. Please check the terms of the Voice Add-on used.

Calls made to an International number when you do not have allowance remaining will be charged according to the rates defined in this guide.

These Add-ons can only be used in the UK.

Device security

How we charge for Three Device Security Powered by Bitdefender

Three Device Security Add-on automatically recurs every calendar month until you choose to cancel. A calendar month is the length of time from a date in any month to the same date in the following month.

When bought as an Add-on, the subscription price, any discount and the free period end date will be displayed and itemised within your bill.

You have the right to cancel the Three Device Security Add-on at any time, including within the free trial period. This can be done through the Three app or My3, through retail stores or by contacting us.

Once the free trial period has ended, you will be charged each calendar month for the recurring subscription to Three Device Security.

The subscription to Three Device Security Add-on begins on the day the Add-on was taken out.

If cancelled, the subscription service to Three Device Security will continue until the end of the current billing cycle. After this, no further payments will be taken, and the subscription service will be cancelled.

Charges for calls from the UK to Special numbers and Directory Services

Special Numbers

Some calls and other services within the UK fall outside our standard rates and aren't included in any allowances you may have. They're shown below. If you'd like to know about specific numbers and to check the specific price of any call, please go to three.co.uk/specialcall

Corporate numbers 055

084/087

65p/minute access charge (set by Three). The service charge is set by the company you're calling (they'll tell you this). The total cost of the call is the access charge plus the service charge. See How we charge (below).

Non-standard 07 numbers

0740659/074060/074061/074062/0740671-9/074176/074181/074185/074185/074414/074515/075200/075201/075203/075204/075205/075207/075208/075209/075370/075373/075375/075376/075377/075580/075581/075582/075590/075591/075592/075593/075594/075595/075596/075597/075598/075710/075718/075890/075891/075892/075893/075898/075899/077001/077442/077443/077444/077445/077446/077447/077448/077449/077552/077553/077554/077555/078221/078223/078224/078225/078226/078227/078229/078644/078727/078730/078745/078920/078922/078931/078933/078938/078939/079111/079112/079117/079118/079245/079246/079780/079781/079784/079785/079786/079788/079789

Out of allowance UK mobile charges apply (see three.co.uk/specialcall for exact costs).

International 07 number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Alderney, Sark)

074184/074520/074521/074522/074523/074524/075090/075091/075092/075093/075094/075095/075096/075097/07624/077003/077007/077008/07781/077977/077978/077979/078297/078298/078299/07839/078391/078392/078397/078398/079240/079241/079242/079243/079244/079247/079248/079370/079371/079372/079373/079374/079375/079376/079377/079378/079379

19.5p/minute

Satellite calls 0087 and 0088

£7.66/minute

Pager 076

£1.22/call plus 85.8p/minute

Personal number 070 band 1

30.6p/minute

Personal number 070 band 2

£1.04/minute

Personal number 070 band 3

£1.22/call plus 85.5p/minute. Both charges apply from the start of the call.

Premium rate (090, 091, 098) – Bands A, B, C, D, E

Charges vary. Visit three.co.uk/nts to check the cost of calls to a specific number. The total cost of the call is the access charge (set by Three) plus the service charge. See How we charge (below).

40p per minute

00800 numbers

Calls to numbers starting 084, 087, 090, 091 or 098 comprise of an Access Charge and a Service Charge:

The Access charge has a one minute minimum charge. For calls of more than one minute, the Access Charge element is treated as lasting for its actual duration, with fractions of a second being rounded up or down to the nearest second.

The Service Charge is set by the company you call, and will be advertised alongside the company phone number.

Call durations are rounded up to the nearest minute and are charged per minute. Charges are not included in any allowance you may have

Calls to numbers starting 00800:

Minimum call duration is one minute and calls are rounded up to the nearest second.

Fractions of a second are rounded up or down to the nearest second.

Service Charge is set by the company you're calling - they'll tell you this.

Calls to Directory Services

There are many different directory enquiry services and the table below does not reflect the full list of available services. Call charges for other directory services can be found online at three.co.uk/nts

How we charge for calls to Directory Services

For calls to Directory enquiries numbers:

The access Charge has a one minute minimum charge.

Call durations are rounded up to the nearest minute and are charged per second.

Charges are not included in any allowance you may have.

Other services

SMS short codes Mobile text Short codes are 5 or 6 digits long and usually begin with a 6, 7 or 8. These are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and ringtones.

SMS Short codes are classed as a Premium Rate Service. The cost varies, depending on the promoter's terms and conditions, which should always be checked to find out the exact cost, as this will vary with the promoter and service.

Calls and texts from the UK to international numbers

If you're using your device to call or send messages to an international number from the UK, the cost will depend on which country you're contacting. You won't be charged to receive a call from an international number when in the UK.

International calls and messages from the UK

The band for each destination is listed in the table for voice calls and text messages.

How we charge for calls to international numbers

Call durations have a one minute minimum charge and are then charged for their actual duration, with fractions of a second being rounded up or down to the nearest second.

Charge bands for international destinations

Using your device abroad

When you use your device abroad to call, text and get online, charges depend on the country you are in and the country you are contacting.

We have grouped destinations for convenience as follows:

• Go Roam in Europe (GRE)
• Go Roam Around the World (GRATW)
• Go Roam Around the World Extra (GRATWX)
• Other destinations

Charge bands whilst abroad

Go Roam Around the World destinations (GRATW)

Go Roam Around the World Extra destinations (GRATWX)

Charges whilst roaming in Go Roam destinations

The table below shows the charges for roaming in Go Roam destinations if you don't have any inclusive allowance or if you have used your allowance.

Charges whilst roaming abroad in other destinations

If your allowance doesn't include roaming abroad or if you have used all your allowance, or if you don't have an allowance you will be charged according to the following table.

How we charge whilst you're abroad

The daily roaming charge is automatically applied when you use any of your UK allowances in a Go Roam destination including making calls, sending texts or using data. Once triggered, the charge unlocks your UK allowance for 24 hours in Go Roam destinations. If you have set a Spend Cap, you will need to ensure that it is at a level which permits the daily charge to be applied. If this daily charge cannot be made, you will not be able to use your device in Go Roam destinations.

Calls to standard landlines and mobile numbers made in an EU country are charged by the second and have a 30-second minimum charge unless otherwise stated in this price guide.

Calls made in a non-EU country are charged per minute, rounded up to the next minute and have a one-minute minimum charge unless otherwise stated in this price guide

Calls received in a non-EU country are charged by the second and have a one-minute minimum charge.

Voice minutes to standard landlines and mobile numbers, Texts and Data will always be consumed from an available Add-on before any available credit is used.

If you do not have an appropriate allowance (Plan or Add-on), charges will be applied according to our Out of Allowance rates.

To help you manage your roaming costs when travelling, we'll send you a text message about call charges and roaming rates for each country you visit.

Calls to pick up your voicemail while you're abroad will be taken from your UK allowance when in a Go Roam destination and this may result in us applying the Daily Roaming Charge to unlock your allowance. In all other destinations these calls will be charged at the rate for a voice call back to the UK.

Calls to us while you're abroad will be taken from your UK allowance when in a Go Roam destination and this may result in us applying the Daily Roaming Charge to unlock your allowance. In all other destinations these calls will be charged at the rate for a voice call back to the UK

Calls to 00800 numbers are charged at 40p per minute, with a minimum call duration of 1 minute and are rounded up to the nearest second, fractions of a second are rounded up or down to the nearest second..

Visit three.co.uk/roaming for more information.

Our Fair Usage policy

You can use your UK allowance in any of our Go Roam destinations subject to a daily roaming charge. Your usage comes from your UK allowance.

If you have a data allowance greater than 12GB, you can use up to 12GB of data each month. If you use 12GB and still have remaining data allowance available, you can continue to use your data, but this is subject to a surcharge - currently 0.3p/MB. When roaming in the Republic of Ireland, fair usage limits do not apply.

We impose a Fair Usage cap in Go Roam destinations as follows:

*Usage above these amounts for voice calls and texts will be charged at the rates as specified in the "Charges whilst roaming abroad" table.

Worldwide data roaming limit

We've set up a worldwide data roaming limit of £45 (excl VAT) to stop you spending too much. If you would like this limit changed or removed, please contact Three Customer Services.

Internet and data usage abroad

The speed and availability of Internet access when abroad will depend on several factors, including which network you are roaming on and the services they have available - for example, 4G or 5G networks may not be available, in which case you may only be able to enjoy 3G speeds. Other factors which may affect the speeds that you'll experience include your distance from the nearest mast, your location in a building, local geography and the type of device you're using. Certain services such as audio and/or video streaming may be slower as a result than in the UK. For information on which countries you can roam in, visit three.co.uk/roaming

What other useful information is there for using Go Roam?

• Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays or business trips. It isn't designed for people who live abroad or stay for extended periods.
• As such, if you roam exclusively in one or more of our Go Roam in Europe, Go Roam Around the World or Go Roam Around the World Extra destinations for any two complete months in a rolling 12-month period, we may suspend international roaming on your account, meaning you will no longer be able to use your device abroad. Of course, we'll let you know in advance if this is likely to happen.
• If you spend a full month abroad but some of that time is spent in a destination that isn't included in Go Roam, this fair use policy won't apply.
• In Go Roam destinations, Three may deploy traffic management measures, known collectively as TrafficSense™, to protect the network and to give customers the best internet experience.

Please note: Three reserves the right to suspend this service if we reasonably believe that you are in contravention of our fair use requirements set out in our Terms and Conditions. We reserve the right to extend, withdraw or modify the terms, including this Price Guide, or Go Roam and/or the destinations or service included at any time. See three.co.uk/go-roam/information for full details on how this service works and additional details that may be of interest.

Recurring payment discount

New Three Your Way Plan customers can only join on Direct Debit, and our plans' prices include a discount for paying by this efficient means. Direct Debit is brilliant for you, as payment will be taken automatically and your account will not be suspended if you forget to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know. We cannot prevent you from cancelling your Direct Debit and if you do, you are still required to pay your bills by the due date.

We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store your selected payment method so that we can charge you on your billing date each month. Don't worry, you can swap these details at any time and on multiple occasions. If you do not permit us to store payment details you will lose the recurring payment discount. You can choose any of the following given means of payment. Simply allow us to store your payment details and you will remain eligible for the £5 monthly recurring discount.

Payment methods accepted: JCB, AMERICAN EXPRESS, Maestro, MasterCard, VISA, VISA Debit, SOLO, SWITCH, DIRECT Debit.

Other charges

Limits on third party charges

We've automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory enquiries) and texts (including SMS shortcode messages). The spend limits are £40 per single payment transaction and the cumulative sum of £240 for payment transactions made over the course of a calendar month. These limits are set by law and can't be changed. For more information, including confirmation of what types of transactions are affected, visit three.co.uk/spendlimits

Spend Caps

We ask all new and upgrading customers at point of sale if they want to set a Spend Cap on their monthly bills which applies to outside of allowance charges in the UK and whilst roaming, including the daily roaming charge in Go Roam destinations (see three.co.uk/Go-Roam). The Spend Cap does not apply to your monthly plan charge, Add-ons, insurance and Three Pay purchases (eg Google Play, App Store, Spotify). The Spend Cap can be set or changed by the customer at any time and will be applied within 7 days of the request. Visit three.co.uk/control-your-spend

Key things to note about rounding on your bill.

Our systems work to very small fractions of a penny, but we only show your charges to two decimal places on your bill to make it easier to read. To enable this, any usage charges and totals on your bill are also rounded up or down to two decimal places individually, which may affect the total of all charges once these have been aggregated to produce the sub-total before VAT. Where a usage charge or total has VAT added to it, we carry out rounding on the usage charge or total before VAT is added, and the amount of the VAT itself. The two sums are then added together to produce the final total. Where your Monthly Charge is subject to a price rise in accordance with our Terms and Conditions, the amount of the increase is rounded to two decimal places and is added to the original Monthly Charge. VAT is then calculated and added as set out above. Because of the rounding mechanism, occasionally there may be a small inconsistency between any manual calculation you may carry out and the calculations made by our systems. Due to rounding mechanisms on billing systems, there may be a +/-1p inconsistency in event charges, and when events are totalled in the invoice it could be more than +/-1p. For more information visit www.three.co.uk/support/bills-and-contracts/understanding-your-bill/about-rounding-on-your-bill The 'Total Due By' charge on your bill is based exclusively on the detailed underlying costs in our system.

Rich Communication Services

RCS Chats is a "Rich Communication Service" that enables messages to be sent via Wi-Fi and mobile data. Mobile data you use when using RCS Chats will be deducted from any data allowance you have with your plan.

Charges for other services

Early cancellation fee

We hope you don't want to leave us but if you do decide we're not right for you before your contract ends, we will charge you a fee for leaving us early. The cancellation fee will be calculated as a lump sum equivalent to the total of the Monthly Charges remaining during the Minimum Term of your agreement less a variable discount, currently 3%. We reserve the right to vary the amount of the percentage from time to time. See calculation example below.

Cancellation fee calculation example

Increase to your Monthly Charge

Each April, your Monthly Charge will increase by a fixed amount depending on your plan's data allowance. Plans 4GB or less and Smartwatch Pairing Plans will increase by £1.00 per month. Plans from 5GB to 99GB will increase by £1.25 per month. Plans 100GB or over will increase by £1.50 per month. Visit the price increase page for full details. Your monthly charge includes a £5 discount for paying by a recurring method, such as Direct Debit. The £5 monthly recurring payment discount and the annual price increase do not apply to Add-ons, out-of-allowance charges, Three Your Way device plan agreement repayments, or Three Insurance premiums. Check out our full terms.

We have set out an example below showing how this would work if your Monthly Charge is £30 and your data allowance is 4GB on a Pay Monthly SIMO plan meaning that your Monthly Charge will increase each April by £1 per month.

To find out more about our price increases, please visit our dedicated Price Increase page here.

This increase applies if you joined or upgraded on or after 8 September 2024. See our Terms for Three Services for more information Three.co.uk/terms

Your rights - complaints

Remember, if you're unhappy about any aspect of our services, you can register your complaint:

• via Live chat with a member of our Customer Relations Team at three.co.uk/support/how-to-complain;
• by calling 333 from your Three phone (0333 338 1001 from any other phone); or
• by writing to Three Customer Complaints, Hutchison 3G UK Ltd, PO Box 333, Glasgow.

We'll investigate any complaint in accordance with our customer complaints code, after which we'll contact you with the results.

A copy of our customer complaints code can be viewed on our website at three.co.uk/complaints or is available upon request.