DuRoBo Focal Quick Start Guide User Manual

Warranty

Warranty Terms
We offer the following warranty policy for our products:

• 15-Day Replacement: Within 15 days of your purchase, if you experience any performance issues under normal operating conditions, we will replace your product with a new one of the same type or provide maintenance services.
• 1-Year Maintenance Service: Within 1 year of your purchase, you can request maintenance services for any performance issues, provided the product has not been overhauled and is used under normal operating conditions.
• 3-Year Fee-Based Maintenance: Within 3 years of your purchase, we will offer maintenance services for any performance issues that arise, available for a fee.

Warranty Exclusions
This warranty will be void under the following conditions. Paid service remains available:

1. The product is not a genuine DuRoBo device or bears no DuRoBo trademark.
2. The product was disassembled or repaired without official authorization.
3. The serial number is missing, damaged, or has been altered.
4. Faults or damage caused by improper use or abnormal operating conditions (e.g., excessive humidity or dryness, unstable voltage or current, high ground potential, etc.).
5. Damage resulting from external forces, such as liquid exposure, cracks, improper connections, insect infestation, etc.
6. Natural wear and tear (e.g., aging of components, casing wear, surface abrasion).
7. Damage caused by force majeure events (e.g., fire, flood, earthquake, or other natural disasters).
8. Malfunctions caused by software operations beyond the scope of the DuRoBo SDK permission.
9. The product is not an original DuRoBo product.

Maintenance Services Notices

• If your device is damaged and needs repair, contact DuRoBo customer support (support@durobo.com) to determine the issue and complete the maintenance application form available on the DuRoBo official website.
• Please include the original or a copy of the purchase invoice when sending your product.
• Note that the warranty or maintenance service applies only to electrical components, such as the hardware board and screen, excluding the shell, packaging, and other accessories.

Particular Declaration

• DuRoBo shall not be responsible for any mechanical failure or any direct or indirect losses (such as loss of business information, etc.) arising from any software problem.
• You are protected by the consumer protection laws of the country where you purchased the product. If you purchased it outside your country of residence, the consumer laws of the country or region of purchase apply, and warranty coverage may be limited to the original place of sale.
• DuRoBo B.V. reserves the right to the final interpretation of this policy.