Problem
Closed Caption issues can originate from several different programming sources. DIRECTV is not creating and/or modifying captioning data but passes information received from the original program provider through to our customers. DIRECTV broadcast systems are designed to pass-through captioning without adding any degradation to the caption data stream.
Possible causes
The most common Closed Caption errors originate from programming sources and program guide information vendors. For example, the local Television Broadcast Station may be experiencing technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV. In extremely rare cases there are errors found in the DIRECTV broadcast system configuration.
In some cases, a customer’s hardware may cause good Closed Caption information to be missing or garbled. In these cases, it is necessary to reset the equipment or to verify that the local settings are correct.
Solutions:
For closed-captioning issues (immediate, inquiries & complaints):
AT&T Closed Captioning
ATTN: Mr. Timmermans, Associate Director
1010 Pine St., 6-E-22
St. Louis, MO 63101
closedcaptioning@att.com
800.347.3288
References
- User Manualmanual.tools
Yes ,when I watch a news program the captions arrived late and some do not appear. How do fix it?
How do I fix delayed or missing closed captions on DirecTV news programs?
According to the DirecTV documentation, closed captioning issues on live programming like news broadcasts are often caused by the original program provider rather than the DirecTV system itself. Because live news requires real-time transcription, delays or missing text are common at the source.
To troubleshoot potential hardware issues on your end, you can try the following steps:
If the problem persists across multiple channels, it may be a broadcast error. For formal inquiries or complaints regarding persistent captioning issues, you can contact AT&T Closed Captioning at 800.347.3288 or email closedcaptioning@att.com.
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