This error means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:
Step 1
Open the access card door on the front panel of your receiver and remove the old access card.
Note: On some receiver models, the access card slot is on the right side of the receiver.
Step 2
Insert the new access card. The chip should be facing down with the logo or picture facing up.
Still seeing the error message?
Try Solution 1: Refresh your service
Step 1
Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the
My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.
Still seeing the error message?
Try Solution 2: Reset your receiver
Step 1
Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
Step 2
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Step 3
Go to My Equipment to refresh your receiver again.
Still seeing the error message?
Please visit our Technical Forums or call 1-800-531-5000 for assistance.
Good afternoon, my decoder has error 763, which indicates that I must change the access card, in Venezuela where I should go for that procedure, thank you
Buenas tardes mi decodificador tiene error 763, que indica que debo cambiar la tarjeta de acceso, en Venezuela a donde debo dirigirme para ese tramite, gracias
Good evening, my decoder comes out with code 763. I must change the card. I’m from Argentina. What should I do? where am i headed, thank you
uenas noches mi decoder sale elcodigo 763 debo cambiar la tarjeta soy de argentina que debo hacer? donde me dirijo, gracias
Hello, good night, I have the same problem, my deco reflects, restart of equipment code 763, access card expired. I am from Venezuela, where am I going?
Hola buenas noches tengo el mismo problema mi deco reflejareinicio de equipo codigo 763 tarjeta de acceso expiro .. Soy de venezuela a donde me dirijo