Get help with DIRECTV error 721
If error 721 displays, you don’t subscribe to the channel you’re trying to watch – or you may need to refresh your receiver.
INSTRUCTIONS & INFO
Check package and refresh service
You get the 721 error code if:
- The channel you’re trying to watch isn’t included in your subscription package
- Your receiver isn’t getting the program info for this channel
Check your package
- Go to your Account Overview and select My DIRECTV.
- Choose See my channel lineup to see if the channel is included.
Want to add a channel or change your package? Choose Manage Package to update your subscription.
Refresh your service and restart receiver
If you subscribe to the channel and the error still displays, refreshing your service may fix it.
Refresh your service
- Go to your Account Overview and choose My DIRECTV.
- Select Manage package.
- Under My equipment, select Refresh receiver.
Restart your receiver
- Unplug your receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in.
- Press the red button on your receiver. Wait for your receiver to restart.
- Refresh your service again.
directtv.com/721 – directv.com/721
References
- User Manualmanual.tools
Published: February 13, 2021
Updated: February 8, 2023
I have package #2 is missing chanel 407 is Telemundo i waiting for you check, no more.Because i paid. Ok.
Why is channel 407 (Telemundo) missing from my DirecTV package?
If you are missing channel 407 (Telemundo) and seeing Error Code 721, it usually means the channel is not in your current package or your receiver needs to be updated. Please follow these steps to resolve the issue:
If the channel remains missing after these steps, you may need to contact DirecTV support to verify your billing status for that specific channel.
Read the full Q&A page