Details

Learn about our guidelines for legacy modems and Internet packages, and how to select a new modem or gateway for Cox Internet in Choosing the Right Cable Modem or Gateway.

Cox-Provided Modems and Gateways

Gateway and modem rental options from Cox are listed in the table below. Panoramic Wifi from Cox provides access to Smart Wifi features like the Panoramic Wifi app, web portal, advanced security, an upgrade commitment, Pods, and more. All Cox-provided modems and gateways listed below are compatible with Cox Voice.
 

Brand and Model Description Smart Wifi Highest Compatible
Internet Package
Technicolor CGM4141 DOCSIS 3.1
Panoramic Wifi Gateway
Yes Gigablast
Technicolor CGM4331 DOCSIS 3.1
Panoramic Wifi Gateway
Yes Gigablast
ARRIS / Surfboard TM3402 DOCSIS 3.1
Non-WiFi Internet and Telephone Modem
No Gigablast
ARRIS / Surfboard TG1682 DOCSIS 3.0 Panoramic Wifi Gateway
with 24×8 channel bonding
Yes Ultimate 500
ARRIS / Surfboard TG2472 DOCSIS 3.0 Panoramic Wifi Gateway
with 24×8 channel bonding
No Ultimate 500

Not all Panoramic Wifi Gateways are compatible with Smart Wifi features.
 

DOCSIS 3.1 Modems

The following modems and gateways meet our service and performance requirements and are certified for use with all Cox Internet packages, including Gigablast, Ultimate 500, and Ultimate Classic. To learn more about Cox Internet packages and speeds, visit www.cox.com/aboutus/policies/speeds-and-data-plans.html.
 

Only modems and gateways purchased or rented directly from Cox are supported by Cox Customer Support. If you obtain your modem or gateway from a non-Cox vendor and we’ve confirmed that your Cox Internet service is functioning properly, you’ll be responsible for troubleshooting device-related issues using the manufacturer’s user manual or support. You may subscribe to Cox Complete Care to receive support for your non-Cox modem or gateway and connected devices.
 

Brand and Model Integrated WiFi Highest Compatible
Internet Package
ARRIS / Surfboard CM8200 No Gigablast
ARRIS / Surfboard G34 Yes Gigablast
ARRIS / Surfboard G36 Yes Gigablast
ARRIS / Surfboard S33 No Gigablast
ARRIS / Surfboard SB8200 No Gigablast
ARRIS / Surfboard SBG8300 Yes Gigablast
Motorola MB8600 No Gigablast
Motorola MB8611 No Gigablast
Motorola MG8702 Yes Gigablast
Netgear C7800 Yes Gigablast
Netgear CAX30 Yes Gigablast
Netgear CAX80 Yes Gigablast
Netgear CBR750 Yes Gigablast
Netgear CM1000 No Gigablast
Netgear CM1000v2 No Gigablast
Netgear CM1100 No Gigablast
Netgear CM1200 No Gigablast
Netgear CM2000 No Gigablast

DOCSIS 3.0 Modems

The DOCSIS 3.0 modems and gateways below are certified for use with various Cox Internet packages as noted in the following table.

    • Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.
    • If you did not purchase your modem new from a third-party retailer but instead purchased or received it in used condition, then it is possible the modem cannot be used with your Cox Internet service. Contact us to determine if the modem can be activated on your account.
    • The Highest Compatible Internet Package outlined in the table below is based on a wired connection.
Brand and Model Channels Highest Compatible
Internet Package
Integrated WiFi
ARRIS / Surfboard DG2460

Only Arris DG2460 modems issued by Cox are compatible with the Cox network.

24×8 Ultimate 500 Yes
ARRIS / Surfboard SB6141 8×4 Preferred 150 No
ARRIS / Surfboard SB6180

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 No
ARRIS / Surfboard SB6182

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 No
ARRIS / Surfboard SB6183

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

16×4 Preferred 150 No
ARRIS / Surfboard SB6190 32×8 Ultimate 500 No
ARRIS / Surfboard SBG10 16×4 Preferred 150 Yes
ARRIS / Surfboard SBG6400 8×4 Preferred 150 Yes
ARRIS / Surfboard SBG6580 8×4 Preferred 150 Yes
ARRIS / Surfboard SBG6700 8×4 Preferred 150 Yes
ARRIS / Surfboard SBG6782 8×4 Preferred 150 Yes
ARRIS / Surfboard SBG6900 16×4 Preferred 150 Yes
ARRIS / Surfboard SBG6950 16×4 Preferred 150 Yes
ARRIS / Surfboard SBG7400AC2 24×8 Ultimate 500 Yes
ARRIS / Surfboard SBG7580 32×8 Ultimate 500 Yes
ARRIS / Surfboard SBG7600AC2 32×8 Ultimate 500 Yes
Asus CM16 16×4 Preferred 150 No
Asus CM32 32×8 Ultimate 500 Yes
Cisco DPC3008 8×4 Preferred 150 No
Cisco DPC3010

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 No
Cisco DPC3825

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 No
Cisco DPQ3212

If you’re using this Cox-provided modem, then contact us to discuss upgrade options.

8×4 Preferred 150

Compatible with Cox Voice

No
Cisco DPQ3925

If you’re using this Cox-provided modem, then contact us to discuss upgrade options.

8×4 Preferred 150

Compatible with Cox Voice

Yes
DLink DCM301 8×4 Preferred 150 No
Hitron-Zyxel CDA30360 8×4 Preferred 150 No
Linksys CG7500 24×8 Ultimate 500 Yes
Linksys CM3008 8×4 Preferred 150 No
Linksys CM3016 16×4 Preferred 150 No
Linksys CM3024 24×8 Ultimate 500 No
Motorola MB7220 8×4 Preferred 150 No
Motorola MB7420 16×4 Preferred 150 No
Motorola MB7621 24×8 Ultimate 500 No
Motorola MG7310 8×4 Preferred 150 Yes
Motorola MG7315 8×4 Preferred 150 Yes
Motorola MG7540 16×4 Preferred 150 Yes
Motorola MG7550 16×4 Preferred 150 Yes
Motorola MG7700 24×8 Ultimate 500 Yes
Netgear C3000 8×4 Preferred 150 Yes
Netgear C3000v2 8×4 Preferred 150 Yes
Netgear C3700 8×4 Preferred 150 Yes
Netgear C3700v2 8×4 Preferred 150 Yes
Netgear C6220 8×4 Preferred 150 Yes
Netgear C6230 16×4 Preferred 150 Yes
Netgear C6250 16×4 Preferred 150 Yes
Netgear C6300 16×4 Preferred 150 Yes
Netgear C6300BD

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 Yes
Netgear C6300v2 16×4 Preferred 150 Yes
Netgear C6900 24×8 Ultimate 500 Yes
Netgear C7000 24×8 Ultimate 500 Yes
Netgear C7000v2 24×8 Ultimate 500 Yes
Netgear C7500 24×8 Ultimate 500 Yes
Netgear CBR40 32×8 Ultimate 500 Yes
Netgear CG3000D

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 Yes
Netgear CG3000Dv2

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 Yes
Netgear CG4500BD

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 Yes
Netgear CM400 8×4 Preferred 150 No
Netgear CM500 16×4 Preferred 150 No
Netgear CM600 24×8 Ultimate 500 No
Netgear CM700 32×8 Ultimate 500 No
SMC D3CM1604 16×4 Preferred 150 No
TP-LINK TC-7610 8×4 Preferred 150 No
TP-LINK TC-7620 16×4 Preferred 150 No
TP-LINK TC-7650 24×8 Ultimate 500 No
TP-LINK TC-W7960 8×4 Preferred 150 Yes
TP-LINK CR500 16×4 Preferred 150 Yes
TP-LINK CR700 16×4 Preferred 150 Yes
TP-LINK CR1900 24×8 Ultimate 500 Yes
Ubee DDW365

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 Yes
Ubee DDW366

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

8×4 Preferred 150 Yes
Ubee DVW326

If you’re using this Cox-provided modem, then contact us to discuss upgrade options.

8×4 Preferred 150

Compatible with Cox Voice

Yes
Zoom 5341J 8×4 Preferred 150 No
Zoom 5345 8×4 Preferred 150 No
Zoom 5350 8×4 Preferred 150 Yes
Zoom 5352 8×4 Preferred 150 Yes
Zoom 5354 8×4 Preferred 150 Yes
Zoom 5360 8×4 Preferred 150 No
Zoom 5363 8×4 Preferred 150 Yes
Zoom 5370 16×4 Preferred 150 No

Ready to set up your modem or gateway? Visit www.cox.com/activate or contact us.
 

For network efficiency, Ultimate 500 customers with D3.0 modems or gateways with 24×8 or 32×8 channel bonding receive up to a maximum wired download speed of 500 Mbps. Ultimate Classic customers with D3.1 modems or gateways receive up to a maximum wired download speed of 300 Mbps. Visit www.cox.com/aboutus/policies/speeds-and-data-plans.html to learn more.

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