COX 4131 Internet Backup
NET ASSURANCE INTERNET BACKUP CUSTOMERS
For customers using the 4131 gateway EWAN option for WiFi as part of their LTE Cellular Internet Backup setup, please disregard these install instructions and instead refer to the instructions available at www.cox.com/netassuranceinstall.
Here’s What’s In Your Kit
- Gateway
- Ethernet cable (OPTIONAL USE)
- Power cord
And Here’s What You’ll Need
Smartphone, tablet, or computer
Here’s What To Do
- Connect to your Cox Business Internet Service
First, locate the Ethernet cable 1 that provides your Internet service, that is going to your router or direct to your computer. Leaving one end plugged into an Ethernet wall outlet or Optical Network Terminal (ONT), disconnect the cable from your router or computer.
Then, connect that cable to the Gateway’s upper left port (Use Port 1). - Power on the Gateway
Connect the power cord 2 to the Gateway and to an electrical outlet.
Make sure the electrical outlet isn’t connected to a dimmer or switched outlet. - Connect to the 2.4G Network
Open the wifi settings on your smartphone, tablet, or computer. Using the label on the bottom of the Gateway, connect to the 2.4G network using the 2.4G SSID network name and PassPhrase. You may not be able to surf online just yet. - Complete your Activation
Give us a call at 1-844-208-3743 so we can assist you with finishing your activation. We’ll help you get online, set up your personal and guest networks and, if applicable configure your Gateway with a Static IP address.
We’re Here To Help
Tips
- For the strongest wifi signal, place the Gateway at least 3 feet above ground and within line of sight to connected devices. Avoid cramped spaces and don’t place it near electrical devices that may interfere with the signal.
- If you purchased MalBlock and want more information, go to www.coxbusiness.com/starthere.
FAQs
Why isn’t my Gateway working?
Try rebooting-just unplug the power cord from the wall, wait 10 seconds, then plug it back in. It may take a few minutes to reset. Also, make sure all of the connections are tight and completely plugged in. If this does not work, try restarting your computer.
What’s the Ethernet cable included in the kit for?
It’s an optional cable to connect your computer to the Gateway via a wire, rather than via wifi.
What’s the difference between the 2.4G and SG networks?
The 2.4G network gives a wider area of coverage, ideal for large office spaces. The SG network does not broadcast as widely, but if coverage area is not a concern, may help you surf faster.
What should I do if I had other devices plugged into a router?
You can connect those devices to your Gateway, either wired or via wifi.
Help us send zero waste to landfills by recycling the kit once you’re finished.
Customer Support
CALL: 1- 844-2 08- 3743
CHAT: live chat on Coxbusiness.com/chat
TEXT: message an agent at 36009
WEB: Coxbusiness.com/selfinstall
ACCESSIBILITY: Cox.com/accessibility
Documents / Resources
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COX 4131 Internet Backup [pdf] Instructions 4131, 4131 Internet Backup, 4131, Internet Backup, Backup |
