Tandem Diabetes Care is a leading medical device company known for its advanced automated insulin delivery systems, including the t:slim X2 insulin pump and Tandem Mobi.
Tandem Diabetes Care is a medical device manufacturer dedicated to simplifying the lives of people with diabetes through relentless innovation and a customer-centric approach. The company designs and commercializes advanced automated insulin delivery systems that reduce the burden of diabetes management.
Their flagship products include the t:slim X2 insulin pump, which features Control-IQ technology, and the compact Tandem Mobi system. Tandem also provides the Tandem Source platform, a web-based data management application for users and healthcare providers to monitor therapy data and perform remote software updates.
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A Malfunction 16 indicates a potential speaker failure. Stop using the pump for insulin delivery, switch to a backup method, and contact Tandem Customer Technical Support immediately at 1-877-801-6901.
Log in to the Tandem Source platform on a trusted computer, connect your pump via the provided USB cable, and follow the on-screen instructions to check for and install available software updates.
Tandem Source supports data upload for t:slim X2 and Tandem Mobi pumps. Older models like the t:flex or t:slim G4 are not supported for software updates via this platform.
Tandem Diabetes Care technical support is available 24 hours a day, 365 days a year at 1-877-801-6901 or via email at Techsupport@tandemdiabetes.com.