Poolmate Manuals & User Guides

Poolmate is a provider of advanced robotic pool cleaning solutions designed to simplify pool maintenance for residential owners. The brand's product lineup includes the Hydro and DT series, featuring both corded and cordless models equipped with intelligent navigation, powerful scrubbing capabilities, and dual-zone filtration systems. Poolmate robots are engineered to thoroughly clean pool floors, walls, and waterlines by utilizing smart algorithms that ensure comprehensive coverage of the swimming area.

Many Poolmate devices integrate with the Poolmate Bot mobile application, allowing users to schedule cleaning cycles, select specific modes, and monitor the robot's status remotely. With a focus on user-friendly operation and efficient performance, Poolmate aims to deliver a hassle-free experience, ensuring crystal-clear water without the labor of manual vacuuming. The brand provides regional support services to assist customers with setup, maintenance, and technical inquiries.

• Why does the robot move but not clean effectively?

  If the robot moves but fails to clean, the filter basket may be clogged with debris. Remove and rinse the filter basket thoroughly. Also, check that there are no large obstacles in the pool blocking its path.

• Can I use the Poolmate robot if I have added liquid flocculants?

  No, it is not recommended to use the robotic cleaner in pools where liquid flocculants or other clarifying agents have been added, as these substances can clog or damage the filter system.

• Why can't I connect to the robot via the app while it is underwater?

  Wireless signals (Bluetooth/Wi-Fi) do not travel well through water. You must complete the connection and setup via the Poolmate Bot app while the robot is on shore before submerging it.

• How often should I clean the filter basket?

  For optimal performance, remove and clean the filter basket after every cleaning cycle to prevent clogging and maintain suction power.