Navien is a global leader in high-efficiency condensing tankless water heaters, combi-boilers, and hydronic heating systems committed to green building technology.
Since entering the North American market in 2006, Navien, Inc. has established itself as a premier brand in the home comfort sector, specializing in condensing technology. As a subsidiary of KD Navien, the company manufactures high-efficiency tankless water heaters, combination boilers, and hydronic furnaces designed to reduce energy consumption while maximizing performance. Their products, such as the popular NPE series and NCB combi-boilers, are renowned for their reliability, eco-friendliness, and advanced smart controls.
Headquartered in Irvine, California, Navien provides extensive training and technical support to installers and homeowners alike. The company focuses on delivering "Comfort" through quieter operation, consistent temperatures, and robust engineering. Whether for residential or commercial applications, Navien’s systems are built to withstand rigorous demands while lowering environmental impact through state-of-the-art energy saving features.
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No, Navien products must be installed and serviced by a licensed plumber, gas fitter, or professional service technician. Improper installation may void the warranty and cause safety hazards.
The serial number is typically located on the rating plate or a sticker on the side of the unit.
For North American support, you can call 1-800-519-8794. Technical support is available to assist with installation and troubleshooting questions.
Regulatory maintenance includes cleaning the inlet water filter, checking the condensate trap, and flushing the heat exchanger if scale buildup is a concern (especially in hard water areas). Refer to your specific model's manual for a maintenance schedule.
You can check warranty information on the Navien website under the 'Warranties' section. Registration is often required to obtain the full warranty period.