KIVA WELLNESS specializes in premium home recovery and wellness equipment, including full-spectrum infrared saunas, ice baths, Pilates reformers, and sleep technology.
KIVA WELLNESS is an Australian-based provider of high-quality wellness and recovery solutions designed to bring professional-grade health benefits into the home. Their extensive product lineup includes Canadian Hemlock infrared saunas, cold therapy ice baths, studio-quality Pilates reformers, and advanced sleep pods.
Focused on holistic wellbeing, KIVA WELLNESS combines superior craftsmanship with a commitment to social impact, supporting charitable initiatives in the Philippines and environmental projects in Australia. The brand aims to empower individuals to take control of their recovery routines through accessible, durable, and effective wellness technology.
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For KIVA WELLNESS saunas, wipe down the bench with a towel during use to prevent sweat staining. After use, leave the door open to let moisture escape. Do not use chemical cleaners; use a soft damp cloth for the wood and glass cleaners for the door.
Assembly requires attaching the carriage to the frame, securing the pulley mounting frame, installing pulleys, and attaching the footboard or jumping board. Refer to the specific user manual for the bolt sizes and step-by-step diagrams.
Residential use typically includes a lifetime warranty on sauna heaters and 5 years on other parts. Commercial use usually carries a 1-year warranty. Pilates reformers generally have a 3-year limited warranty for domestic use.
Most KIVA WELLNESS infrared saunas are designed for indoor use. Outdoor models, like the Retreat Outdoor Sauna, must be sealed and oiled after assembly and should be covered to protect against weather damage.
You can contact support via email at support@kivawellness.com.au or by phone at 07 4270 8000 (Australia) or 09 888 0598 (New Zealand).