FREESKY manufactures high-performance electric bicycles, specializing in powerful fat-tire mountain e-bikes and versatile commuter models designed for all-terrain adventure.
FREESKY, manufactured by YANSAN Technology Co., LTD, is a dynamic electric bicycle brand dedicated to producing robust and high-powered e-bikes for outdoor enthusiasts. The brand is well-known for its "go anywhere" philosophy, offering a lineup of fat-tire mountain bikes capable of handling diverse terrains, including sand, snow, and rugged trails. Flagship models such as the Himalaya Pro, Warrior Pro, Alaska Pro, and Swift Horse feature powerful brushless motors (often peaking over 1200W), long-range dual-battery systems, and hydraulic disc brakes for superior control.
Designed for both adventure and daily commuting, FREESKY e-bikes are built with durable aluminum alloy frames and advanced suspension systems to ensure a smooth ride. The company emphasizes customer support and community engagement, providing detailed resources for assembly, maintenance, and warranty services to ensure riders get the most out of their electric mobility experience.
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The bike frame serial number is typically engraved on the head tube. The motor serial number is usually on the left side of the motor (brake disc side), and the display serial number can be found on the back of the display unit.
You can register your warranty by visiting the official FREESKY website and navigating to the Warranty Claim page, or by using the direct registration link provided in your user manual.
First, ensure the bike is turned off. Insert the key into the battery lock and rotate it to the unlock/off position. Gently grasp the battery and slide or lift it out of the frame frame, being careful as it weighs approximately 13 lbs.
Ensure the bike has been assembled correctly and all components are tight. Charge the battery fully. Start in a spacious area with Pedal Assist Level 0 or 1 to get used to the acceleration, as the motor can engage quickly.
You can contact support via email at service@freeskycycle.com (for website orders) or support@freeskycycle.com (for Amazon/Walmart orders). Text support is also available at 510-804-6587.