Follett manufactures high-performance ice machines, ice and water dispensers, and medical-grade refrigeration products, featuring proprietary Chewblet® ice technology.
Follett Products, LLC is a leading manufacturer of ice and refrigeration solutions for the foodservice, healthcare, and hospitality industries. Founded in 1948 and now a division of The Middleby Corporation, Follett is best known for its innovative Horizon Elite™ ice machines and Symphony Plus™ ice and water dispensers, which produce the popular, chewable Chewblet® ice. The company also engineers high-performance medical-grade refrigerators and freezers designed to safeguard critical vaccines and medications.
Follett's equipment is recognized for reliability, sanitation, and energy efficiency. Their RIDE® (Remote Ice Delivery Equipment) technology allows ice machines to be located up to 75 feet away from the dispenser, improving aesthetics and reducing noise. With a strong focus on customer support, Follett provides comprehensive technical documentation, industry-leading warranties, and dedicated service for their commercial and healthcare product lines.
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Follett recommends using SafeCLEAN Plus™ ice machine cleaner. The cleaning process, which should typically be performed semi-annually, involves emptying the bin, using the cleaning cup to introduce the solution, and running the automated cleaning cycle. Always refer to your specific model's manual for the exact procedure.
Most Follett ice machines come with a warranty covering parts and labor for 3 years, with compressor parts often covered for 5 years. Check the warranty statement included with your specific equipment model for details.
Water filters should generally be replaced every 6 months or when pressure drops significantly. Using a proper filtration system with scale inhibitors is recommended to maintain ice quality and machine longevity.
The serial number is typically located on a silver data plate on the front or side of the unit, often behind the front cover or near the drip tray area.
You can reach Follett Technical Support at (877) 612-5086 or via email at techsupport@follettice.com. Emergency after-hours support is also available.