Where can I get the Dyno Smartwatch?
Dyno Smartwatch is currently available for purchase on our website, with additional retail channels to be announce in the future. Stay up to date by signing up for our newsletter!
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How do I know the Dyno Smartwatch will protect my child’s privacy?
Not only is the Dyno Smartwatch Children’s Online Privacy Protection Act (COPPA) compliant, we have also partnered with IOActive, a leader in cybersecurity and penetration testing, to test and secure…
Does the Dyno Smartwatch offer security features?
Security is a key focus for every Coolpad device. We have partnered with a number of organizations to ensure maximum security on the Dyno Smartwatch.
What is geo-fencing?
This feature lets you setup virtual perimeters around any area that you and your child may be like your home, school, or playground. You can then setup notifications and alerts…
Will I pay for roaming charges since the network my watch is on is in Canada?
No, you will not be charged for roaming when using the Dyno Smartwatch companion app.
There isn’t a Dyno Smartwatch user manual in the box. Where can I get one?
You can find the complete User Manual on our support page at https://support.coolpad.us/dyno-kids/
Will I pay for roaming if I call my Dyno Smartwatch?
This will depend on your phone plan – just in case, we have included a “Call Me Back” feature in to the Dyno app that will ask the Dyno Smartwatch…
Where can I order replacement watch bands?
Please contact our customer care team at support@dynokids.com or at (877) 606 – 5753.
What are some of the features of the Dyno Smartwatch?
The Dyno Smartwatch offers an intuitive user interface, an SOS button for emergencies, and kid-proof protection against dust and water.
How much does the service plan cost?
A monthly service charge of $9.99+tax is required for LTE connectivity. Getting set-up with service is simple and can be deactivated and re-activated at any time.