Cinegy develops broadcast software for video playout, media archiving, multichannel monitoring, graphics and studio workflows, helping teams manage media production.
Cinegy develops professional broadcast and media software for playout, archiving, multichannel monitoring, live graphics and studio workflows.
Browse user manuals, setup instructions and troubleshooting guides for Cinegy Archive Service, Multiviewer, Cinegize, CG, Event Manager and Prompter. Match each guide to your installed software version before following installation, licensing or configuration steps.
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Choose the guide for your product and installed software version. This category includes documentation for Archive Service, Multiviewer, Cinegize, CG, Event Manager and Prompter.
Check the version-specific system requirements, Windows updates, administrator permissions and licensing prerequisites. Required .NET Framework versions differ between products and releases.
The supplied guide requires local administrator rights, Cinegy License Service and .NET Framework 4.6 or later. It recommends uninstalling previous Archive Service versions first.
Open the Archive Service Configurator's Windows service tab and follow the error message link to the log file. Check database connection settings and the service account's SQL Server access rights.
The supplied Prompter guide requires Cinegy Licensing Service and a hardware dongle or software license. Consult the guide for your release for licensing and startup details.