CANDY Washing Machine User Guide
CANDY Washing Machine User Guide
GENERAL SAFETY RULES
- This appliance is intended to be used in household and similar applications such as:
- Staff kitchen areas in shops, offices and other working environments;
- Farm houses;
- By clients in hotels, motels and other residential type environments;
- Bed and breakfast type environments. A different use of this appliance from household environment or from typical housekeeping functions, as commercial use by expert or trained users, is excluded even in the above applications. If the appliance is used in a manner inconsistent with this it may reduce the life of the appliance and may void the manufacturer’s warranty. Any damage to the appliance or other damage or loss arising through use that is not consistent with domestic or household use (even if located in a domestic or household environment) shall not be accepted by the manufacturer to the fullest extent permitted by law.
- This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
- Children should be supervised to ensure that they do not play with the appliance.
- Children of less than 3 years should be kept away unless continuously supervised.
- If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
- Only use the hose-sets supplied with the appliance for the water supply connection (do not reuse old hose-sets).
- Water pressure must be between 0.05 MPa and 0.8 MPa.
- Make sure carpets or rugs do not obstruct the base or any of the ventilation openings.
- After installation, the appliance must be positioned so that the plug is accessible.
- The maximum load capacity of dry clothes depends on the model used (see control panel).
- To consult the product technical specification please refer to the manufacturer website.
Electrical connections and safety instructions
- The technical details (supply voltage and power input) are indicated on the product rating plate
- Make sure that the electrical system is earthed, complies with all applicable law and that the (electricity) socket is compatible with the plug of the appliance. Otherwise, seek qualified professional assistance.
- The use of converters, multiple sockets or extension cords is strongly advised against
- Before cleaning or maintaining the washing machine, unplug the appliance and turn off the water tap.
- Do not pull on the power cord or appliance to unplug the machine.
- Make sure there is no water in the drum before opening the door.
- Do not expose the washing machine to rain, direct sunlight or other weather elements. Protect from possible freezing.
- When moving, do not lift the washing machine by the knobs or detergent drawer; during transport, never rest the door on the trolley. We recommend two people lift the washing machine.
- In the event of fault and/or malfunction, turn off the washing machine, close the water tap and do not tamper with the appliance. Immediately contact the Customer Service Centre and only use original spare parts. Failure to observe these instruction may jeopardise appliance safety.
WARNING: water may reach very high temperatures during the wash cycle.
INSTALLATION
- Unscrews the 2 top screws (A) remove the cover, sliding it off horizontally (fig. 1) and remove the cardboard protection.
- Unscrews the 2 tie braces (B) on the crosspiece (with an H. 19 spanner) and remove the polystyrene spacers (C) under it (fig. 2).
WARNING: Please do not fit the 2 tie braces (B) again. Do not remove the spacers (D) above the crosspiece.
- Lean the machine forward and remove the plastic bags containing the 2 polystyrene blocks at the sides, pulling downwards (fig. 3).
- Replace the cover with the 2 screws (A). Please ensure when fitting the table top, the locating pins are inserted correctly in their slots, positioned on the side of the cabinet as shown in fig. 4.
WARNING: Keep packaging materials away from children.
- Place the corrugated plastic sheet, found on top of the appliance during the unpacking process, into the base of the appliance as shown in fig. 5.
Hydraulic connections Connect the water hose to the water supply tap (fig. 6) only using the hose supplied with the appliance (do not reuse old hose-sets). 
AQUASTOP (fig. 7)
(only included in some models) A device located on the supply tube that stops water flow if the tube deteriorates; in this case, a red mark will appear in the window (A) and the tube must be replaced. To unscrew the nut, press the one-way lock device (B).
Setting 
- The washing machine should be installed in its final position such that the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into suitable drain pipe of between 50 cm and 85 cm height above the floor using the curved drain hose support. If an under sink connection is used the drain hose must be routed above the sink overfill opening to prevent back siphoning. Care must be taken to avoid kinking or trapping the drain hose (fig. 8).
- Level the appliance using the feet as illustrated in fig. 9:
- turn the nut clockwise to release the screw;
- rotate the foot to raise or lower it until it touches to the floor;
- lock the foot, screwing in the nut, until it tightens against to the bottom of the washing machine.
- Plug in the appliance.
Warning: Contact the Customer Service Centre should the power cord need replacement. Installation faults are not covered by the manufacturers warranty.
DETERGENT DRAWER
The detergent draw is split into 2 compartments as illustrated in figure 10: 
WARNING: some detergents are not designed for use in the dispenser drawer but are supplied with their own dispenser that is placed in the drum directly.
- compartment “1”: for washing detergent;
- compartment “2”: for special additives, softeners, starch fragrances, etc.
WARNING: only introduce liquid products in the compartment “2”. The washing machine is set to automatically dose additives at each cycle during the last rinse.
PRACTICAL HINTS
Load tips
- When sorting laundry, make sure:
- have eliminated metallic objects such as hair clips, pins, coins, from laundry;
- to have buttoned pillow cases, closed zips, tied loose belts and long robe ribbons;
- to have removed rollers, hooks or clips from curtains;
- to have carefully read clothing washing labels;
- to have removed any persistent stains using specific detergents.
- When washing rugs, bedcovers or other heavy clothing, we recommend you avoid the spinning cycle.
- To wash wool, make sure the item can be machine washed. Check the fabric label.
- Leave the appliance’s door slightly open between washes, to prevent possible bad smells developing inside the machine.
Useful advice for saving
Tips on how to save money and not damage the environment when using your appliance.
- Load the machine to the highest capacity shown in the programme table for each programme – this will allow you to SAVE energy and water.
- Noise and residual laundry moisture are affected by spin speed: a faster spin is associated with greater noise and lower residual moisture in the laundry.
- The most efficient programmes in terms of combined use of water and energy are usually the longer-lasting ones with lower temperature.
Maximise the load size
- Achieve the best use of energy, water, detergent and time by using the recommended maximum load size. Save up to 50% energy by washing a full load instead of 2 half loads.
Do you need to pre-wash?
- For heavily soiled laundry only! SAVE detergent, time, water and between 5 to 15% energy consumption by NOT selecting Prewash for slight to normally soiled laundry.
Is a hot wash required?
- Pretreat stains with stain remover or soak dried in stains in water before washing to reduce the necessity of a hot wash programme. Save energy by using a low temperature wash programme.
Before using a drying programme (WASHER-DRYERS)
- SAVE energy and time by selecting a high spin speed to reduce the water content in laundry before using a drying programme.
Dosing the detergent
Below is a short guide with tips and advice on the use of detergent.
- Only use detergents suitable for machine washing.
- Select your detergent according to the type of fabric (cotton, delicates, synthetics, wool, silk, etc.), the colour, the type and level of soiling and the programmed washing temperature.
- To use the right amount of detergent, softener or any other additives, carefully follow the manufacturer’s instructions every time: correctly using the appliance with the right dose allows you to avoid waste and to reduce the environmental impact.
When washing heavily soiled whites, we recommend using cotton programs of 60°C or above and a normal washing powder (heavy duty) that contains bleaching agents that at medium/high temperatures provide excellent results. For washes between 40°C and 60°C the type of detergent used needs to be appropriate for the type of fabric and level of soiling. Normal powders are suitable for “white” or colour fast fabrics with high soiling, while liquid detergents or “colour protecting” powders are suitable for coloured fabrics with light levels of soiling. For washing at temperatures below 40°C we recommend the use of liquid detergents or detergents specifically labeled as suitable for low temperature washing. For washing wool or silk, only use detergents specifically formulated for these fabrics.
- Too much detergent leads to excessive foam, which prevents the cycle being carried out correctly. It could also affect the quality of the washing and rinsing.
The use of ecological detergents without phosphates may cause the following effects:
- cloudier rinse drain water: This effect is tied to the suspended zeolites which do not have negative effects on rinse efficiency.
- white powder (zeolites) on laundry at the end of the wash: this is normal, the powder is not absorbed by fabric and does not change its colour. To remove the zeolites, select a rinse programme. In the future consider using slightly less detergent.
- foam in the water at last rinse: this does not necessary indicate poor rinsing. Consider using less detergent in future washes.
- abundant foam: This is often due to the anionic surfactants found in the detergents which are hard to eliminate from laundry. In this case, do not re-rinse to eliminate these effects: it will not help at all. We suggest conducting a maintenance wash using a proprietary cleaner.
If the problem persists or if you suspect a malfunction, immediately contact an Authorised Customer Service Centre.
CLEANING AND MAINTENANCE
Looking after your appliance correctly can extend its lifespan.
Cleaning the appliance’s exterior
- Disconnect the machine from the power supply.
- Clean the appliance’s external cabinet, using a damp cloth and AVOIDING ABRASIVES, ALCOHOL AND/OR DILUENTS.
Drawer cleaning
- It is advisable to regularly clean the detergent drawer to avoid the accumulation of detergent and additive residues.
- Remove the drawer gently but firmly.
- Clean the drawer under running water and put it back into its compartment.
Cleaning the pump filter
- The appliance has a special filter that traps larger residues that could block the draining system, such as buttons or coins.
We recommend checking and cleaning the filter 5 or 6 times a year.
- Disconnect the machine from the power supply.
- Ensure all the water has been emptied from the drum.
- Before unscrewing the filter, we recommend you place an absorbent towel under it to keep the floor dry. A small amount of water will come out of the filter as you remove it – this is normal.
- Turn the filter counter-clockwise to the limit stop.
- Remove and clean the filter; when finished, replace it turning it clockwise. The filter handle will be locked when it is not possible to turn any further and the handle is horizontal. Smearing a small amount of liquid soap on the filter seal will help refitting.
Suggestions for moves or prolonged disuse
- If the appliance is kept in a non-heated room for long periods of time, all water residues must be completely removed from the pipes.
- Disconnect the machine from the power supply socket.
- Detach the tube from the drainage system and clip on the rear of the machine and lower it, fully draining water into a bowl.
- Secure the drain tube with the drainage system and clip on the rear of the machine when finished.
- Keep the door glass and gasket clean.
QUICK USER GUIDE
This washing machine automatically adjusts the level of the water to the type and quantity of washing. This system gives a reduction in energy consumption and a saving in washing times.
Program Selection
- Turn on the washing machine and select the required program.
- Adjust the washing temperature if necessary and press the required “option” buttons.
- Press the START/PAUSE button to start washing.
If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.
- At the end of the programme, the message “End” will appear on the display or, on some models, all wash stage indicator lights will turn on.
- Wait until the DOOR LOCKED light has gone out before opening the door.
- Turn off the washing machine.
For any type of wash, see the program table and follow the operating sequence as indicated.
Technical data
Water pressure: min 0.05 Mpa / max 0.8 Mpa (0.05 MPa dispenses approximately 1 litre of water in 10 seconds) Spin r.p.m.: See rating plate. Power input / Power current fuse amp / Supply voltage: See rating plate.
CONTROLS AND PROGRAMS
- A Programme selector with OFF position
- B START/PAUSE button
- C DELAY START button
- D SPIN SPEED button
- E AQUAPLUS button
- F COLD WASH button
- G OPTION BUTTONS indicator lights
- H PROGRAMME START indicator light
- I Digital Display
Opening the door
A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the “Door Security” light has gone out before opening the door.
PROGRAMME selector with OFF position
When the programme selector is turned the display lights up to show the settings for the programme selected. For energy saving, at the end of the cycle or with an inactivity period, the display level contrast will decrease. N.B.: To switch the machine off, turn the programme selector to the OFF position.
- Press the START/PAUSE button to start the selected cycle.
- Once a programme is selected the programme selector remains stationary on the selected programme till cycle ends.
- Switch off the washing machine by turning the selector to OFF.
The programme selector must be returned to the OFF position at the end of each cycle or when starting a subsequent wash cycle prior to the next programme being selected and started.
START/PAUSE button
Close the door BEFORE selecting the button START/PAUSE.
- Press to start the selected cycle. When the START/PAUSE button has been pressed, the appliance can take few seconds before it starts working.
PAUSING THE MACHINE
- Keep the START/PAUSE button pressed for about 2 seconds (some light indicators and the residual time display will flash, showing that the machine is paused).
- For safety reasons, in some wash cycle phases, the door can be opened only if the level of the water is below its lower edge and if the temperature is less than 45°C. If these conditions are met, wait for the DOOR LOCKED light to switch off before opening the door.
- Press the START/PAUSE button again to re-start the programme from the point it had been paused at.
CANCELLING THE PROGRAMME
- To cancel the programme, set the selector to the OFF position.
DELAY START button
- This button allows you to pre-programme the wash cycle to delay the start of the cycle for up to 24 hours.
- To delay the start use the following procedure:
- Select the required programme.
- Press the delay start button once to activate it (h00 appears on the display) and then press it again to set a 1 hour delay (h01 appears on the display). The pre-set delay increases by 1 hour each time the button is pressed, until h24 appears on the display, at which point pressing the button again will reset the delay start to zero.
- Confirm by pressing the START/PAUSE button. The delay countdown will begin and when it has finished the programme will start automatically.
- It is possible to cancel the delay start by turning the programme selector to OFF.
If there is a break in the power supply whilst the machine is operating, when the power is restored, the machine will restart from the beginning of the phase it was in when the power was lost.
SPIN SPEED button
- By pressing this button, it is possible to reduce the maximum speed, and if you wish, the spin cycle can be cancelled.
- If the label does not indicate specific information, it is possible to use the maximum spin expected in the program.
To prevent damage to the fabrics, it is not possible to increase the speed over the maximum allowed for the programme.
- To reactivate the spin cycle press the button until you reach the spin speed you would like to set.
- It is possible to modify the spin speed without pausing the machine.
An over dosing of detergent can cause excessive foaming. If the appliance detects the presence of excessive foam, it may exclude the spinning phase or extend the duration of the program and increase water consumption. The machine is fitted with a special electronic device, which prevents the spin cycle should the load be unbalanced. This reduces the noise and vibration in the machine and so prolongs the life of your machine. The following options must be selected before pressing the START/PAUSE button.
AQUAPLUS button
- This option (available only in some programmes) allows you to wash the load in a much larger quantity of water and this, together with the new combined action of the drum rotation cycles, where water is filled and emptied, will give you garments which have been cleaned and rinsed to perfection so that the detergent dissolves completely, ensuring an efficient cleaning action.
- This function is for the people with delicate and sensitive skin.
- This function can be used for children’s items and for washing of very dirty items, for which you are required to use a lot of detergent, or for washing of Towels whose fibres have the tendency to hold the detergent.
COLD WASH button
- By pressing this button, it is possible to transform every programme into a cold washing one, without modifying other characteristics (water level, times, rhythms, etc…).
- Curtains, small carpets, bedspreads, manmade delicate fabrics, non-colourfast garments can be safely washed thanks to cold washing programmes.
OPTION BUTTONS indicator lights
These light up when the relevant buttons are pressed. If an option is selected that is not compatible with the selected programme then the option indicator light first flashes and then goes off.
Digital Display
The display’s indicator system allows you to be constantly informed about the status of the machine.
- CYCLE DURATION
- When a programme is selected the display automatically shows the cycle duration, which can vary, depending on the options selected.
- During the initial filling phase of the cycle the machine calculates the actual cycle time needed based on the load size, content and options selected. The real time of the wash will then be displayed. This time can recaulculate during the wash depending on detergent levels and load balancing.
- DOOR LOCKED INDICATOR LIGHT
- The indicator light is illuminated when the door is fully closed. Close the door BEFORE selecting the START/PAUSE button.
- When START/PAUSE is pressed on the machine with the door closed, the indicator will flash momentarily and then illuminate. If the door is not properly closed, the light will continue to flash for about 7 seconds, after which the start command will be automatically cancelled. In this case, close the door in the proper way and press the START/PAUSE button.
- A special safety device prevents the door from being opened immediately after the end of the cycle. Wait for 2 minutes after the wash cycle has finished and the DOOR LOCKED light has gone out before opening the door. At the end of the cycle turn the programme selector to OFF.
- SPIN SPEED This show the spin speed of the selected programme that can be changed or omitted by the relevant button.
- DELAY START INDICATOR LIGHT This flashes when delay start has been set.
Table of programmes 
Description of programmes
To clean different types of fabrics and various levels of dirt, the washing machine has specific programs to meet every need of washing (see table of programmes). Choose programme in accordance with the laundry instructions appearing on labels, especially the maximum recommended temperature. WARNING: IMPORTANT WASH PERFORMANCE ADVICE.
- New, coloured garments should be washed separately for at least 5 or 6 washes.
- Certain large dark items such as jeans and towels should always be washed separately.
- Never mix NON COLOURFAST fabrics.
WHITES Made to have a perfect washing. The final spin at maximum speed gives more efficient removal. HYGIENE Program for durable fabrics it allows you to sanitize the laundry*. We recommend the use of powder detergents to increase the effectiveness of sanitizing. * DO NOT USE THE COLD WASH BUTTON COLOURED This programme allows you to wash different type’s fabrics and different colours all together. The rotation movement of the drum and the water levels are optimized, both during the washing the rinsing phase. The accurate spin action, ensures a reduced formation of creases in the fabrics. SHIRTS The washing cycle is optimized to reduce the creation of creases, keeping an excellent washing performance. It is also possible to further reduce the spin speed, to ensure an easier ironing. ECO 40-60 The ECO 40-60 programme is able to clean normally soiled cotton laundry declared to be washable at 40°C or 60°C, together in the same cycle. This programme is used to assess the compliance with the EU Ecodesign legislation (environmentally friendly products design). SYNTHETICS This programme allows you to wash different type’s fabrics and different colours all together. The rotation movement of the drum and the water levels are optimized, both during the washing the rinsing phase. The accurate spin action, ensures a reduced formation of creases in the fabrics. SPORTS This programme is specially designed to wash mixed sportswear fabrics that cannot be washed on hotter programmes and is designed to remove the dirt and staining created by participation in sports activities. DELICATES This programme has reduced periods of drum rotation during the cycle and is particularly suitable or washing delicate fabrics. The wash cycle and rinses are carried out with a high level of water to ensure the best performance. WOOL/HAND WASH This programme performs a wash cycle dedicated to the wool fabrics that can be washed in a washing machine, the articles to be washed by hand or laundry items made from silk or specified as “Wash as Silk” on the fabric label. 20°C This innovative programme, allows you to wash different fabrics and colours together, such as cottons, synthetics and mixed fabrics at only 20°C and provides an excellent cleaning performance. Consumption on this program is about 40% of a conventional 40°C cottons wash. DRAIN + SPIN The program completes the drain and a maximum spin. It is possible to delete or reduce the spin through the SPIN SELECTION button. RINSE This program performs 3 rinses with an intermediate spin (which can be reduced or excluded by using the appropriate button). It is used for rinsing any type of fabric, for example after a wash carried out by hand. RAPID 14′ A complete washing cycle (wash, rinse and spin). This programme is suited to slightly dirty cottons and mixed fabrics. With this programme it is recommended to use only 20% of the detergent normally used to avoid waste. RAPID 30′ A complete washing cycle (wash, rinse and spin). This programme is particularly suited to slightly dirty cottons and mixed fabrics. With this programme it is recommended to use only 20% of the detergent normally used to avoid waste. RAPID 59′ This specially designed programme maintains the high quality wash performance whilst greatly reducing the wash time. The programme is designed for a reduced load.
TROUBLESHOOTING AND WARRANTY
If you believe the washing machine is not working correctly, consult the quick guide provided below which includes some practical tips on how to fix the most common problems.
ERROR CODE FORMAT
- Models with a display: the error is shown by a number preceded by the letter “E” (example: E2 = Error 2).
- Models without display: an error is shown by a sequence of flashes of every LED. The error code is shown by the number of flashes followed by a pause of 5 seconds (example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).
| Error shown | Possible causes and practical solutions |
| E2 (with display) 2 flashes of the LEDs (without display) | The machine cannot load water. |
| Make sure the water supply tap is open. | |
| Make sure the water supply hose isn’t bent, kinked or trapped. | |
| Make sure the drain pipe is at the proper height (see installation section). | |
| Close the water supply tap, unscrew the filler hose from the back of the washing machine and make sure the “anti-sand” filter is clean and not blocked. | |
| Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water. | |
| E3 (with display) 3 flashes of the LEDs (without display) | The washing machine does not drain water. |
| Check that the filter is not clogged or that there are no foreign bodies inside the filter compartment that can obstruct the proper flow of water. | |
| Make sure the drain hose isn’t bent, kinked or trapped. | |
| Make sure the home drainage system is not blocked and is allowing water to flow through without obstruction. Try to drain the water in the sink. | |
| E4 (with display) 4 flashes of the LEDs (without display) | There is too much foam and/or water. |
| Ensure the correct amount of detergent is being used and the detergent is designed for use in a washing machine. | |
| E7 (with display) 7 flashes of the LEDs (without display) | Door problem. |
| Make sure the door is correctly closed. Make sure the clothes inside the drum are not preventing the door from closing fully. | |
| If the door is locked, turn off and unplug the washing machine from the electrical supply socket, wait 2-3 minutes and reopen the door. | |
| Any other code | Turn off and unplug the washing machine, wait a minute. Turn on the machine and restart a program. If the error occurs again contact an Authorised Customer Service Centre directly. |
OTHER ANOMALIES
| Problem | Possible causes and practical solutions |
| The washing machine does not work / start | Make sure the product is plugged into a working supply socket. |
| Make sure power is on. | |
| Make sure the wall socket is working, testing it with another appliance such as a lamp. | |
| The door may not be correctly closed: open and close it again. | |
| Check whether the required program was correctly selected and the start button pressed. | |
| Make sure the washing machine is not in pause or time delay mode. | |
| Water leaked on the floor near the washing machine | This may be due to a leak from the seal between the tap, supply hose and fill valve; in this case, replace it and tighten the hose connections correctly. |
| Make sure the front filter is correctly closed. | |
| The washing machine does not spin | The machine is fitted with a detection system that protects the load and product from damage if the load is not balanced before spinning. This may result in:- · The machine attempts to balance the load, increasing the time of spin. · Reduction of the speed of spin to decrease vibrations and noise. · The spin cycle aborting to protect the machine and load. If this is experienced remove the load de-tangle it, reload it and restart the spin program. |
| This could be due to the fact that water has not been completely drained: wait a few minutes. If the problem persists, see Error 3 section. | |
| Some models include a “no spin” function: make sure it is not selected. | |
| Check which options are selected and their effect on the spin cycle. | |
| Excessive detergent can impede the spin cycle, ensure the correct amount of detergent is being used. | |
| Strong vibrations / noises are heard during the spin cycle | The washing machine may not be fully levelled: if necessary, adjust the feet as indicated in the specific section. |
| Make sure transport screws, rubber bungs and spacer tubes were removed. | |
| Make sure there are no foreign objects inside the drum (coins, hinges, buttons, etc…). |
The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer. If a fault is found to be caused by factors outside the product supplied, miss-use or as a result of the instructions on use not being followed, a charge may be applied. It is always recommended to use original spare parts, that are available at our Authorised Customer Service Centres.
Warranty
The product is guaranteed under the terms and conditions stated on the certificate included with the product. The certificate has to be stored so as to be shown to the Authorized Customer Service Centre in case of need. You can also check the warranty conditions on our web site. To obtain assistance, please fill in the form on-line or contact us at the number indicated on the support page of our web site. By placing the mark on this product, we are confirming compliance to all relevant European safety, health and environmental requirements which are applicable in legislation for this product. The manufacturer declines all responsibility for any printing errors in the booklet included with this product. Moreover, it also reserves the right to make any changes deemed useful to its products without changing their essential characteristics.
Thank you for choosing this product. We are proud to offer the ideal product for you and the best complete range of home appliances for your daily routine. Carefully read this manual for correct and safe appliance use and for helpful tips on efficient maintenance. Only use the washing machine after carefully reading these instructions. We recommend you always keep this manual on hand and in good condition for any future owners. FOR U.K. ONLY On receipt of your appliance please check it carefully for damage. Any damage found must be reported to the delivery driver immediately. Alternatively damage found must be reported to the retailer within 2 days of receipt. Each product is identified by a unique 16-character code, also called the “serial number”, printed on the sticker. This can be found inside the door opening. This code is a unique code for your product that you will need to register the product warranty, or if you need to contact the Customer Service Centre. This appliance is marked according to the European directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains both polluting substances (which can cause negative consequences for the environment) and basic components (which can be re-used). It is important to have WEEE subjected to specific treatments, in order to remove and dispose properly all pollutants, and recover and recycle all materials. Individuals can play an important role in ensuring that WEEE does not become an environmental issue; it is essential to follow some basic rules:
- WEEE should not be treated as household waste;
- WEEE should be handed over to the relevant collection points managed by the municipality or by registered companies. In many countries, for large WEEE, home collection could be present.
In many countries, when you buy a new appliance, the old one may be returned to the retailer who has to collect it free of charge on a one-to-one basis, as long as the equipment is of equivalent type and has the same functions as the supplied equipment.
Specification
|
Intended Use |
Household and similar applications |
|
Age Range |
8 years and above |
|
Maximum Load Capacity |
Depends on the model used (see control panel) |
|
Water Pressure Range |
0.05 MPa to 0.8 MPa |
|
Electrical System |
Must be earthed and comply with all applicable laws |
|
Detergent Drawer |
Split into 2 compartments for washing detergent and special additives, softeners, starch fragrances, etc. |
FAQS
How to use the Candy Washing Machine?
Please read the instruction manual carefully before using the Candy Washing Machine.
How to repair Candy Washing Machine?
If you have any problems with your Candy Washing Machine, please contact our customer service department.
What is the warranty of Candy Washing Machine?
Please refer to the instruction manual for warranty information.
What’s in the box?
Appliance, Instruction Manual, Warranty Pack
Please is this a hot and cold fill or just a cold fill?
It’s cold fill
Where can i download the app from?
The App can be downloaded from the App Store (iOS) or from the Play Store (Android)
Why dose the app not recognize the serial number/QR code?
Check your product manual to find out if you are using the correct App. If so, contact us at support@candy-hoover.com, giving us your serial number and the App error message.
THE PRODUCT IS ALWAYS OFFLINE?
First, exit the App and close it, in the background as well. Turn off the appliance too. After about a minute, turn the product on again and select “Remote Control / Wi-Fi” mode with the knob or the button, depending on the model. Open the App and wait a few moments: the word “OFFLINE” should disappear and the product should be connected correctly. If the problem persists, make sure that: – the router is switched on and the Wi-Fi line of the operator is available; – the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a ‘Range Extender’ device. In this case, delete the product from the App (without canceling the App) and make a new association; – the router password or the home network name has not been changed. In this case, delete the product from the App (without canceling the App) and make a new association; – the phone is connected to the Wi-Fi network (you should see a house icon in the app’s homepage) instead of another network (you will see a tree icon in the app’s homepage). In this last case, it may be necessary to wait up to a minute and a half before seeing the connected appliance.
What is the different between easy enrollment and standard enrollment?
Easy Enrollment is the rapid association procedure for devices equipped with Bluetooth technology, while the Standard Enrollment is the association procedure for devices without Bluetooth technology.
How can i start a guided washing using a voice command?
Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example “how do I wash / how can I wash jeans / costumes / pants / t-shirts” (referring to the particular type of garment) or “how do I / how can I wash cotton shirts / wool shirts “(referring to the type of garment fabric).
How can i pause a cycle using a voice command?
In the general settings of the App, tap on “smart home skills”, then on “discover voice commands” and finally select your product to find out which commands you can use.
The applinace door is locked. What should i do?
Unlocking the door at the end of the cycle may take 1 or 2 minutes, depending on the model. If your product has a Wi-Fi connection, the door will be automatically locked when remote control is set. To open it, turn the knob to a position other than Wi-Fi (or OFF) and wait for it to unlock.
What is the name of app?
Candy simply-Fi
Load the machine to the highest capacity shown in the programme table for each program, use the most efficient programs in terms of combined use of water and energy, and maximise the load size.
No, compartment “1” is for washing detergent only. Only introduce liquid products in compartment “2”. The washing machine is set to automatically dose additives at each le during the last rinse.
o level the appliance using the feet, turn the nut clockwise to release the screw, rotate the foot to raise or lower it until it touches the floor, and lock the foot by screwing in the nut until it tightens against the bottom of the washing machine.
No, do not expose the washing machine to rain, direct sunlight, or other weather elements. Protect from possible freezing.
No, the use of converters, multiple sockets, or extension cords is strongly advised against. Make sure that the electrical system is earthed and complies with all applicable laws.
The maximum load capacity of dry clothes depends on the model used. Please refer to the control panel for details.
No, only use the hose-sets supplied with the appliance for the water supply connection. Do not reuse old hose-sets.
Children aged 8 years and above can use the washing machine if they have been given supervision or instruction concerning the safe use of the appliance.
No, children should not play with the washing machine. Cleaning and user maintenance should not be done by children without supervision.
If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
VIDEO
Documents / Resources
 | Washing Machine |
References
- User Manualmanual.tools
Hello, please advise how to open the lower drum cover.
We had an unpleasant accident – he fell out of his bra. We feel like he’s under the drum. email address
Thank you in advance.
Sincerely, Novosád.
Dobrý den, prosím o radu jak otevřít spodní víko bubnu.
Stala se nám nemilá nehoda – vypadl dát z podprsenky. Máme pocit, že je pod bubnem . e-mailová adresa
Předem děkuji.
S pozdravem Novosád.
We had an unpleasant accident - he fell out of his bra. We feel like he's under the drum. email address
Thank you in advance.
Sincerely, Novosád.<e/em>
Dobrý den, prosím o radu jak otevřít spodní víko bubnu.
Stala se nám nemilá nehoda - vypadl dát z podprsenky. Máme pocit, že je pod bubnem . e-mailová adresa
Předem děkuji.
S pozdravem Novosád.
How do I open the lower drum cover on my Candy washing machine to retrieve a lost bra underwire?
Hello, thank you for your question. While there is no user-accessible "lower drum cover" on your washing machine, it is common for small items like a bra underwire to pass from the drum into the pump filter. You can check this filter to retrieve the item.
Please follow these steps to safely check the pump filter:
If you cannot find the underwire in the pump filter, it may be stuck between the inner drum and the outer tub. Accessing this area requires disassembly of the machine and should be performed by a qualified service technician to avoid causing damage to your appliance. We recommend contacting Candy's official customer service or a local appliance repair professional in this case.
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We have a Candy Smart 6kg washing machine that was delivered to Sweden less than 4 years ago together with a RAPID HOME prefabricated house. Today it didn’t spin with a small load, with multiple washes with 30 and 59 minutes.
What can be the reason?
Wir haben eine Candy Smart 6kg Waschmaschine die vor weniger als 4 Jahren zusammen mit einem Fertighaus der Firma RAPID HOME nach Schweden geliefert wurde. Heute hat sie bei geringer Befüllung nicht geschleudert, bei mehrfachen Wäschen mit 30 und 59 Minuten.
Woran kann das liegen?
What can be the reason?<e/em>
Wir haben eine Candy Smart 6kg Waschmaschine die vor weniger als 4 Jahren zusammen mit einem Fertighaus der Firma RAPID HOME nach Schweden geliefert wurde. Heute hat sie bei geringer Befüllung nicht geschleudert, bei mehrfachen Wäschen mit 30 und 59 Minuten.
Woran kann das liegen?
Why is my Candy Smart 6kg washing machine not spinning with small loads?
Based on the Candy Smart washing machine manual, there are several reasons why your machine may not be spinning, especially with small or unbalanced loads:
If the problem persists, you may need to contact the Candy Customer Service Centre for technical assistance.
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Hi I have a 56y code at the end of a wash what does this mean. Thanks
What does the 56y code mean on a Candy washing machine?
Based on the provided manual and troubleshooting documentation for Candy washing machines, there is no specific "56y" error code listed. It is possible that the display is being misread or is specific to a model not fully covered in this general guide.
However, standard Candy error codes follow an "E" format (e.g., E2, E3, E7). If your machine has a digital display, please verify if the code is actually E16 or another similar-looking alphanumeric string. According to the manual:
If the code persists, the manual recommends turning off and unplugging the machine for one minute, then restarting. If the error reappears, you should contact an Authorised Customer Service Centre for technical assistance.
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Good afternoon
Candy ultra hygiene washing machine
At the end of the washing cycle, 5by appears on the display, I wanted to know the meaning, thank you
boa tarde
Maquina de lavar roupa candy ultra higiene
Ao terminar o ciclo de lavagem aparece no visor 5by queria saber o significado obrigada
Candy ultra hygiene washing machine
At the end of the washing cycle, 5by appears on the display, I wanted to know the meaning, thank you<e/em>
boa tarde
Maquina de lavar roupa candy ultra higiene
Ao terminar o ciclo de lavagem aparece no visor 5by queria saber o significado obrigada
What does the code '5by' mean on a Candy Ultra Hygiene washing machine at the end of a cycle?
Based on the Candy washing machine manual, the code 5by (often read as Sby) is not an error code, but a status indicator meaning Standby.
According to the Controls and Programs section of the manual:
Steps to take:
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I’m looking for the computer card for a wash machine -Candy Grant Plus ” GOF 107
I NEED this Computer Card Part number EL5726AD 3R
41033489-KD60RB18AG12
Thank you ahead
I NEED this Computer Card Part number EL5726AD 3R
41033489-KD60RB18AG12
Thank you ahead
What is the part number for the computer card for a Candy Grand Plus GOF 107 washing machine?
Based on the information provided, you are looking for a replacement computer card (control board) for a Candy Grand Plus GOF 107. You have identified the part number as EL5726AD 3R (or 41033489-KD60RB18AG12).
While the user manual provides general troubleshooting and maintenance instructions, it does not list specific internal component part numbers for ordering. To ensure you receive the correct and most up-to-date part for your specific model, Candy recommends the following steps:
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I can’t even read your instructions.
You have a polluted internet tran with many advertisements.
Try to focus on your product and us, the users. Help us make your product fit for purpose. Or engage in advertising and do not mislead customers about good business relations and household appliances.
Martin Bigec, Gradiška
Eh, shit, because it can’t be sent…
Sploh ne morem prebrati vaših navodil.
Onesnaženo imatespletnos tran s številnimi reklamami.
Poskusite se osredotočiti na svoj izdelek in nas, uporbnike. Pomagajte nam, da bo vaš izdelek služil svojemu namenu. Ali pa se ukvarjajte z oglaševanjem in ne zavajajte kupcev o dobrem poslovnem odnosu in gospodinjskimi aparati.
Martin Bigec, Gradiška
Eh, sranje, saj se ne da poslati…
You have a polluted internet tran with many advertisements.
Try to focus on your product and us, the users. Help us make your product fit for purpose. Or engage in advertising and do not mislead customers about good business relations and household appliances.
Martin Bigec, Gradiška
Eh, shit, because it can't be sent...
Sploh ne morem prebrati vaših navodil.
Onesnaženo imatespletnos tran s številnimi reklamami.
Poskusite se osredotočiti na svoj izdelek in nas, uporbnike. Pomagajte nam, da bo vaš izdelek služil svojemu namenu. Ali pa se ukvarjajte z oglaševanjem in ne zavajajte kupcev o dobrem poslovnem odnosu in gospodinjskimi aparati.
Martin Bigec, Gradiška
Eh, sranje, saj se ne da poslati...
How can I use the Candy washing machine properly and where can I find clear instructions?
I understand that advertisements on the webpage can make it difficult to focus on the instructions. To help you make your Candy Washing Machine fit for purpose, here is a summary of the essential steps for safe and proper use based on the manual:
If you are seeing specific error codes on your display (such as E2, E3, or E7), please let me know so I can provide the exact troubleshooting steps for those issues.
Note: Manuals+ is an independent repository of user manuals and is not the manufacturer (Candy). We provide these digital versions to help users find information easily.
For a cleaner reading experience, you may also try using your browser's 'Reader Mode' or downloading the PDF version if available on the page.
If you need help with a specific function, please describe what you are trying to do with the machine.
Martin, če potrebujete pomoč v slovenščini, mi prosim sporočite.
Lep pozdrav.
Manuals+ Support
Candy Washing Machine Manual: User Guide for Safe and Proper Use
Candy Smart Washing Machine: App Control, Smart Cycles & Care Features
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Hello, I would like to know how I can set the language to German on my Candy pro washing machine without using my cell phone
guten Tag ich möchte wissen wie ich bei meiner Candy pro waschmaschine ohne Handy zu benutzen die sprache auf deutsch einstelle
guten Tag ich möchte wissen wie ich bei meiner Candy pro waschmaschine ohne Handy zu benutzen die sprache auf deutsch einstelle
How do I set the language to German on my Candy washing machine without using a phone?
To set the language on your Candy washing machine without using a mobile phone, follow these steps using the control panel:
Note: If your specific model has a different button layout, look for the two buttons indicated in your manual's "Controls and Programs" section (usually the two buttons closest to the display on the right side) to enter the settings menu. If the display does not change, turn the selector to OFF and try the sequence again immediately after turning it back on.
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The CANDY RP 486BWMR 1-S Rapido Pro washing machine does not show any error during washing, the washing machine washes normally, but is this blinking supposed to be like this or is something wrong with it? washing machine is new (about a month old)
Pralka CANDY RP 486BWMR 1-S Rapido Pro podczas prania ekran mruga nie pokazuje żadnego błędu, pralka pierze normalnie, ale czy to tak ma być z tym mruganiem, czy coś jej dolega ? pralka jest nowa (ma jakiś miesiąc czasu )
Pralka CANDY RP 486BWMR 1-S Rapido Pro podczas prania ekran mruga nie pokazuje żadnego błędu, pralka pierze normalnie, ale czy to tak ma być z tym mruganiem, czy coś jej dolega ? pralka jest nowa (ma jakiś miesiąc czasu )
Is it normal for the display on my Candy Rapido Pro washing machine to blink during a wash cycle?
Based on the Candy washing machine manual, blinking lights or display elements typically indicate a specific state or a minor issue rather than a malfunction if no error code (like "E2" or "E3") is shown. Here are the most likely reasons for blinking on your Candy Rapido Pro:
If the blinking persists and you suspect a malfunction, the manual suggests turning off the machine, unplugging it for one minute, and then restarting. If the behavior continues or an error code appears, you should contact an Authorized Customer Service Centre.
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Good day
Earlier this year I purchased candy grand o vita 8kg washing machine. I am based in South Africa, Gauteng province and would like to know if you have any Authorised Customer Service Centres in the area that I can seek assistance from.
Earlier this year I purchased candy grand o vita 8kg washing machine. I am based in South Africa, Gauteng province and would like to know if you have any Authorised Customer Service Centres in the area that I can seek assistance from.
Where are the authorized Candy service centers in Gauteng, South Africa?
To find authorized service centers for your Candy Grand Ó Vita washing machine in Gauteng, South Africa, you should contact Candy's regional support directly. While the manual provides general troubleshooting, specific service center locations are managed by regional distributors.
If you cannot find a local number in your documentation, you may need to contact the retailer where the unit was purchased for their authorized repair partner in the Gauteng area.
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Hello.
I bought a Candy Smart top-loading washing machine.
I can’t connect it to my phone.
And I do not know what the recess with holes in the drum flap marked with a hand is for.
Thank you in advance for your response.
Regards
Witam.
Zakupiłam pralkę Candy Smart ładowana od góry.
Nie mogę połączyć jej z moim telefonem.
I nie wiem do czego służy wgłębienie z dziurkami w klapie bębna oznaczona dłonią.
Z góry dziękuję za odpowiedzi.
Pozdrawiam
I bought a Candy Smart top-loading washing machine.
I can't connect it to my phone.
And I do not know what the recess with holes in the drum flap marked with a hand is for.
Thank you in advance for your response.
Regards
Witam.
Zakupiłam pralkę Candy Smart ładowana od góry.
Nie mogę połączyć jej z moim telefonem.
I nie wiem do czego służy wgłębienie z dziurkami w klapie bębna oznaczona dłonią.
Z góry dziękuję za odpowiedzi.
Pozdrawiam
How do I connect my Candy Smart top-loading washing machine to my phone, and what is the purpose of the recess with holes on the drum flap marked with a hand?
Hello, thank you for your questions. Here is some information regarding your Candy Smart top-loading washing machine.
1. Connecting the Washing Machine to Your Phone
Candy Smart appliances connect to your phone using the Candy simply-Fi app. The manual provided in our system does not appear to cover these specific "Smart" features, but you can connect your appliance by following these general steps:
The app itself is the best source for detailed, step-by-step instructions for your model.
2. Recess with Holes on the Drum Flap
The recess with holes on the drum flap, marked with a hand symbol, is the release latch for the inner drum doors. You should press this area to unlatch and open the two metal flaps of the drum, allowing you to load or unload your laundry. The holes are part of the design of this mechanical latch.
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יש לי מכונה חדשה וכל כמה שבועות עושה לי בעיות בסחיטה והכל נקי במסננת למטה פשוט סתם לא סוחוט חרא של מוצר
Why is my Candy washing machine not spinning even though the filter is clean?
If your Candy washing machine is not spinning despite a clean filter, there are several common causes to investigate:
If the problem persists, it may indicate a technical fault covered by your warranty. You should contact an Authorized Customer Service Centre for further assistance.
Note: If your machine has a display, look for an error code like E3 (drainage problem) or E4 (excessive foam) to help pinpoint the issue.
For more details, you can refer to the Troubleshooting and Warranty section (page 59-60) of your manual.
Disclosure: I am an AI assistant providing information based on the product manual. If the machine is under warranty, avoid tampering with internal components to prevent voiding your coverage.
Source: Candy Washing Machine User Guide, Troubleshooting Section.
Hebrew Summary:
המכונה עשויה שלא לסחוט עקב עומס לא מאוזן (נסה לפזר את הבגדים מחדש), עודף קצף (שימוש ביותר מדי סבון), או בעיה בניקוז המים (בדוק שצינור הניקוז אינו מקופל). אם הבעיה נמשכת במכונה חדשה, מומלץ לפנות לשירות הלקוחות במסגרת האחריות.
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To je něco neskutečného, než jsem se přes různé reklamy a pod. nesmysly dopracovala k tomuto návodu. Chěla jsem zjistit dopředu, než navolím program a rozsvítí se čas, jak dlouho bude pračka prát, dobu praní, myslím, že u každého programu by měla být napsána doba praní. Je pitomé, zvolit program a čekat na rozsvícení doby praní a teprve zjistit, jak dlouho bude pračka prát a když mi to nevyhovuje, zrušit to a znovu zvolit jiný program. Taky nechápu, proč manuál není v písemné podobě u pračky přibalen a proč to musím takto krkolomně hledat na internetu. To je hnus, to kdybych věděla, koupím si pračku jinou, jsem opravdu otrávená!
How can I find the washing duration for each program on my Candy washing machine before starting the cycle?
It is common for modern Candy washing machines to calculate the exact cycle time only after the program has started. This is because the machine uses a "Kg Detector" or "Mengenautomatik" system to adjust the water level, energy consumption, and washing time based on the actual weight and type of laundry detected in the drum.
To find the estimated washing duration before starting a cycle, you can refer to the Table of Programmes in your manual. This table typically lists the maximum temperature and load capacity for each cycle, which can give you a general idea of the program's length. For example, "Rapid" programs are specifically designed for shorter durations (14, 30, or 59 minutes).
If your machine has a digital display, it will show the Cycle Duration immediately upon selecting a program. Note that this time may update or "recalculate" a few minutes into the wash as the machine assesses the load size and balancing. If you find a program's duration is not suitable, you can cancel it by turning the program selector to the OFF position before selecting a new one.
Regarding the physical manual, Candy provides digital versions on their official website to ensure users always have access to the most up-to-date safety and operational information. You can download the PDF for your specific model by entering your 16-digit serial number (found on the sticker inside the door opening) on the Candy support page.
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De ce apare semnul E13 la masina Candy rapido
What does error code E13 mean on a Candy Rapido washing machine?
On Candy washing machines, including the Rapido series, error code E13 typically indicates a problem with the dryer heater or the NTC sensor (for washer-dryer models) or a communication issue between the control board and the heating system.
Common causes and steps to resolve this include:
If the error persists after a reset, it is recommended to contact an authorized Candy Technical Assistance Center as it may require testing internal components with a multimeter or replacing the control board.
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Hogyan lehet a egy a dob alá beleesett tárgyat kivenni. Candy felültöltös Smart Tuch
Köszönettel:Nagy Benő
Köszönettel:Nagy Benő
How can I remove an object that has fallen under the drum of a Candy top-loading Smart Touch washing machine?
To remove a foreign object that has fallen under the drum of a Candy top-loading washing machine, you should first check the pump filter, as many small objects are caught there. Follow these steps:
If the object is stuck between the drum and the outer tub and cannot be reached through the filter, it may require partial disassembly of the drum paddles (if removable) or professional service. Note: The provided manual focuses on front-loading installation; for top-loading specific drum access, consult the specific model's supplementary guide or contact Candy Customer Service.
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