Candy Washing Machine User Manual & Troubleshooting Guide

Introduction

Thank you for choosing a Candy washing machine. This manual provides essential information for correct and safe appliance use, along with helpful tips for efficient maintenance. It is recommended to keep this manual for future reference.

Each Candy product is identified by a unique 16-character serial number, found on a sticker inside the door opening or in the document bag. This code is crucial for product registration and contacting Customer Service.

Environmental Information (WEEE)

This appliance is marked in accordance with European Directive 2012/19/EU on Waste Electrical and Electronic Equipment (WEEE). WEEE contains both polluting substances and basic components that can be reused. Proper treatment is essential to safely remove pollutants and recycle materials. Individuals play a vital role in preventing WEEE from becoming an environmental problem by following simple rules:

• WEEE should not be treated as household waste.
• WEEE should be handed over to designated collection points managed by municipalities or registered companies. Home collection services may be available for large WEEE in many areas.
• When purchasing a new appliance, the old one may be returned to the retailer free of charge, provided it is of equivalent type and function.

1. General Safety Rules

This appliance is designed for household and similar applications, such as staff kitchen areas, farmhouses, hotels, motels, and bed & breakfast environments. Commercial or professional use by experts is excluded. Improper use may reduce appliance lifespan and void the manufacturer's warranty. Any damage from non-domestic use is not accepted by the manufacturer.

• Children aged 8 and above, and persons with reduced physical, sensory, or mental capabilities, or lack of experience, may use the appliance if supervised or instructed on safe use and understanding of hazards.
• Children should not play with the appliance. Cleaning and user maintenance should not be performed by unsupervised children.
• Children under 3 years should be kept away unless continuously supervised.
• If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
• Only use the hose-sets supplied for water supply connection; do not reuse old hose-sets.
• Water pressure must be between 0.05 MPa and 0.8 MPa.
• Ensure carpets or rugs do not obstruct the base or ventilation openings.
• After installation, the appliance plug must be accessible.
• Maximum dry clothes load capacity varies by model (refer to control panel).
• For technical specifications, refer to the manufacturer's website.

Electrical Connections and Safety Instructions

• Electrical details (supply voltage and power input) are on the product rating plate.
• Ensure the electrical system is earthed and complies with national regulations. The socket must be compatible with the appliance plug. Seek professional assistance if needed.
• The use of converters, multiple sockets, or extension cords is strongly advised against.
• Before cleaning or maintenance, unplug the appliance and turn off the water tap.
• Do not pull the power cord or appliance to unplug it.
• Ensure no water is in the drum before opening the door.
• Do not expose the washing machine to rain, direct sunlight, or other weather elements. Protect from freezing.
• When moving, do not lift the washing machine by knobs or the detergent drawer. Never rest the door on a trolley. Two people are recommended to lift the washing machine.
• In case of fault or malfunction, turn off the washing machine, close the water tap, and do not tamper with the appliance. Immediately contact the Customer Service Centre and use only original spare parts. Failure to follow these instructions may jeopardize appliance safety.

2. Installation

Unpacking and Preparation

1. Unscrew the 2 top screws (A), remove the cover by sliding it horizontally, and remove the cardboard protection.
2. Unscrew the 2 tie braces (B) on the crosspiece (using an H. 19 spanner) and remove the polystyrene spacers (C) underneath.
3. Lean the machine forward and remove the plastic bags containing the 2 polystyrene blocks at the sides by pulling downwards.
4. Replace the cover with the 2 screws (A), ensuring the locating pins are correctly inserted into their slots on the cabinet side.
5. Place the corrugated plastic sheet, found on top of the appliance during unpacking, into the base of the appliance.

Hydraulic Connections

Connect the water hose to the water supply tap using only the hose supplied with the appliance (do not reuse old hose-sets).

AQUASTOP (if included)

This device on the supply tube stops water flow if the tube deteriorates. A red mark will appear in window (A), indicating the tube needs replacement. To unscrew the nut, press the one-way lock device (B).

Positioning

• Position the washing machine near the wall, ensuring the water fill hose is not kinked or trapped. The corrugated drain hose should be inserted into a drain pipe 50-85 cm above the floor, or routed above the sink overfill opening to prevent back siphoning.
• Level the appliance using the adjustable feet: turn the nut clockwise to release the screw, rotate the foot to raise or lower it until it touches the floor, then lock the foot by screwing the nut tightly against the washing machine's bottom.
• Plug in the appliance.

3. Detergent Drawer

The detergent drawer is split into two compartments:

• Compartment "1": for washing detergent.
• Compartment "2": for special additives, softeners, starch fragrances, etc.

4. Practical Hints

Load Tips

When sorting laundry, ensure:

• Metallic objects (hair clips, pins, coins) are removed.
• Pillow cases are buttoned, zips closed, loose belts and robe ribbons tied.
• Rollers, hooks, or clips are removed from curtains.
• Clothing washing labels are carefully read.
• Persistent stains are pre-treated with specific detergents.

• For rugs, bedcovers, or heavy clothing, avoid the spinning cycle to prevent damage.
• For wool, ensure the item is machine washable by checking the fabric label.
• Leave the appliance door slightly open between washes to prevent bad smells.

Useful Advice for Saving

To save money and protect the environment:

• Load the machine to its maximum capacity as indicated in the program table to save energy and water.
• Noise and residual moisture are affected by spin speed: faster spin means more noise but less residual moisture.
• The most efficient programs for combined water and energy consumption are usually longer-lasting ones at lower temperatures.

Maximise the Load Size

Achieve the best energy, water, and detergent use by filling the washing machine to its recommended maximum load size. Washing a full load can save up to 50% energy compared to two half loads.

Do you need to pre-wash?

Only for heavily soiled laundry! For slightly to normally soiled laundry, skipping prewash can save 5% to 15% energy.

Is a hot wash required?

Pretreat stains with stain remover or soak dried-in stains in water before washing to reduce the need for a hot wash program. Save energy by using a low-temperature wash program.

Before using a drying program (Washer-Dryers)

Save energy and time by selecting a high spin speed to reduce water content in laundry before drying.

Dosing the Detergent

Use only detergents suitable for machine washing. Select detergent based on fabric type, color, soiling level, and programmed wash temperature. Follow manufacturer's instructions for correct dosing to avoid waste and reduce environmental impact.

Excessive detergent leads to excessive foam, which can hinder the wash cycle and affect wash/rinse quality. Ecological detergents without phosphates may cause cloudier rinse water (due to suspended zeolites, no negative effect on rinse efficiency), white powder on laundry (normal, not absorbed by fabric), or foam in the last rinse (not necessarily poor rinsing). Abundant foam is often due to anionic surfactants; re-rinsing won't help. Consider a maintenance wash with a proprietary cleaner. If problems persist, contact an Authorized Customer Service Centre.

Detergent Recommendations by Temperature:

• 60°C and above (heavily soiled whites): Normal powder detergent with bleaching agents.
• 40°C to 60°C: Choose based on fabric, color, and soiling. Normal powder for heavily soiled whites/resistant colors; liquid or color-protecting powder for colored fabrics with light soiling.
• Below 40°C: Liquid detergents or specific low-temperature powders.
• Wool or Silk: Use only specific detergents formulated for these fabrics.

5. Cleaning and Maintenance

Proper appliance care extends its lifespan.

Cleaning the Appliance's Exterior

• Disconnect the machine from the power supply.
• Clean the external cabinet with a damp cloth, avoiding abrasives, alcohol, and diluents.

Drawer Cleaning

• Regularly clean the detergent drawer to prevent residue accumulation.
• Remove the drawer gently but firmly.
• Clean the drawer under running water and reinsert it.

Cleaning the Pump Filter

The appliance has a special filter to trap larger residues (buttons, coins) that could block the draining system. It is recommended to check and clean the filter 5 or 6 times a year.

1. Disconnect the machine from the power supply.
2. Ensure all water has been emptied from the drum.
3. Before unscrewing the filter, place an absorbent towel underneath to keep the floor dry. A small amount of water will come out.
4. Turn the filter counter-clockwise to its limit stop (vertical position).
5. Remove and clean the filter; replace it by turning clockwise until locked (handle horizontal). Apply a small amount of liquid soap to the filter seal for easier refitting.

Suggestions for Moves or Prolonged Disuse

• If the appliance is kept in a non-heated room for long periods, all water residues must be completely removed from the pipes.
• Disconnect the machine from the power supply socket.
• Detach the drain tube from its clip on the rear, lower it, and fully drain water into a bowl.
• Secure the drain tube with its clip on the rear when finished.
• Keep the door glass and gasket clean.

6. Quick User Guide & 7. Controls and Programs

This washing machine automatically adjusts water level, energy consumption, and wash times based on laundry type and quantity.

Program Selection

• Turn on the washing machine and select the desired program.
• Adjust washing temperature and press desired "option" buttons if necessary.
• Press the START/PAUSE button to begin washing.
• If power is interrupted during operation, the machine's special memory will save the settings, and it will restart from the beginning of the phase it was in when power is restored.
• At program end, "End" will appear on the display, or all wash stage indicator lights will turn on.
• Wait until the DOOR LOCKED light goes out before opening the door.
• Turn off the washing machine.

Control Panel Elements:

• A: Programme selector with OFF position
• B: START/PAUSE button
• C: DELAY START button
• D: SPIN SPEED button
• E: AQUAPLUS button
• F: COLD WASH button
• G: OPTION BUTTONS indicator lights
• H: PROGRAMME START indicator light
• I: Digital Display

Technical Data:

• Water pressure: min 0.05 MPa / max 0.8 MPa (0.05 MPa dispenses approx. 1 litre of water in 10 seconds).
• Spin r.p.m.: See rating plate.
• Power input / Power current fuse amp / Supply voltage: See rating plate.

Opening the Door

A safety device prevents the door from opening immediately after a cycle. Wait 2 minutes after the wash cycle finishes and the "Door Security" light goes out before opening. For safety, during some wash phases, the door can only be opened if water level is below its lower edge and temperature is less than 45°C. Wait for the DOOR LOCKED light to switch off.

Pausing the Machine

Press and hold START/PAUSE for ~2 seconds (lights and time display will flash). Press again to restart.

Cancelling a Program

Set the program selector to OFF.

Delay Start

Delay the wash cycle start by up to 24 hours. Press the DELAY START button to activate (h00 appears), then press again to set 1-hour increments (h01, etc.). Confirm with START/PAUSE. Cancel by turning program selector to OFF.

Spin Speed

Reduce maximum spin speed or cancel spin. Cannot increase speed beyond program maximum. Can modify spin speed without pausing the machine.

Excessive detergent can cause excessive foaming, potentially excluding spin or extending program duration and water consumption. The machine has an electronic device to prevent spin with unbalanced loads, reducing noise/vibration and prolonging lifespan.

AQUAPLUS

This option (available on some programs) uses more water and optimized drum rotations for thorough cleaning and rinsing, ensuring complete detergent dissolution. Ideal for sensitive skin, children's items, or heavily soiled laundry requiring more detergent, or towels that retain detergent.

COLD WASH

Transforms any program into a cold wash, without changing other characteristics (water level, times, rhythms). Suitable for non-colorfast garments, delicate synthetics, curtains, small carpets, and bedspreads.

Display Indicators

• Cycle Duration: Automatically shown when program is selected, adjusts based on options and load.
• Door Locked Indicator: Illuminates when door is fully closed. Flashes then stays solid when START/PAUSE is pressed.
• Spin Speed: Shows selected spin speed, can be changed or omitted.
• Delay Start Indicator: Flashes when delay start is set.

Program Descriptions

The washing machine offers specific programs for various fabric types and soiling levels. Always follow garment label instructions, especially maximum recommended temperature.

Key Programs:

• Whites: For a perfect wash with maximum spin for efficient water removal.
• Hygiene: For durable fabrics, allows sanitizing laundry. Use powder detergents for increased effectiveness. Do not use Cold Wash button.
• Coloured: Washes different fabric types and colors together. Optimized drum rotation and water levels. Gentle spin reduces creases.
• Shirts: Optimized to reduce creases while maintaining excellent wash performance. Spin speed can be reduced for easier ironing.
• ECO 40-60: Cleans normally soiled cotton laundry (40°C or 60°C) together in one cycle. Used for EU Ecodesign compliance.
• Synthetics: Washes different fabric types and colors together. Optimized drum rotation and water levels. Accurate spin reduces creases.
• Sports: Designed for mixed sportswear fabrics not washable at higher temperatures, removes dirt and stains from sports activities.
• Delicates: Alternates wash and pause periods, suitable for very delicate fabrics. High water level for best performance.
• Wool/Hand Wash: Dedicated cycle for machine-washable wool, hand-wash items, or silk.
• 20°C: Innovative program for washing different fabrics and colors (cotton, synthetics, mixed) together at 20°C with excellent cleaning. Consumes ~40% less than a conventional 40°C cotton wash.
• Drain + Spin: Completes water drain and maximum spin. Spin can be reduced or cancelled.
• Rinse: Performs 3 rinses with intermediate spin (adjustable/cancellable). For rinsing any fabric type, e.g., after hand wash.
• Rapid 14': Complete wash cycle (wash, rinse, spin) for slightly dirty cottons and mixed fabrics. Use only 20% of normal detergent.
• Rapid 30': Complete wash cycle (wash, rinse, spin) for slightly dirty cottons and mixed fabrics. Use only 20% of normal detergent.
• Rapid 59': Designed for high-quality wash with significantly reduced wash time. For reduced loads.

8. Troubleshooting and Warranty

If the washing machine is not functioning correctly, consult this guide for common problems.

Error Code Format

• Models with display: Error shown as "E" followed by a number (e.g., E2).
• Models without display: Error shown by a sequence of LED flashes corresponding to the error code, followed by a 5-second pause (e.g., Error 2 = 2 flashes - pause 5 seconds - 2 flashes).

Common Errors and Solutions:

• E2 (Machine cannot load water): Check water supply tap, hose kinks, drain pipe height, and "anti-sand" filter for clogs.
• E3 (Machine does not drain water): Check filter for clogs, drain hose kinks, and home drainage system. Try draining water in the sink.
• E4 (Too much foam/water): Ensure correct detergent amount and type for washing machine.
• E7 (Door problem): Ensure door is correctly closed and no clothes obstruct it. If locked, unplug for 2-3 minutes and retry.
• Any other code: Turn off, unplug for 1 minute, restart, and run a program. If error persists, contact an Authorized Customer Service Centre.

Other Anomalies and Solutions:

• Machine not working/starting: Check power supply, plug, door closure, program selection, and ensure not in pause/delay mode.
• Water leaked on floor: Check seal between tap and supply hose (replace/tighten if needed), and ensure front filter is correctly closed.
• Drum not spinning: May be due to unbalanced load (machine tries to balance, reduces speed, or aborts spin). Untangle and reload. Water may not have drained (check E3). Check if "no spin" function or other options are activated. Excessive detergent can impede spin.
• Strong vibrations/noises during spin: Level the machine using feet. Ensure transport screws, rubber bungs, and spacer tubes were removed. Check for foreign objects in the drum.

Warranty

The product is guaranteed under the terms and conditions stated on the included warranty certificate. Keep the certificate and purchase receipt for service. Warranty conditions can also be checked on the manufacturer's website. It is always recommended to use original spare parts available at Authorized Customer Service Centres.

By placing the CE mark on this product, the manufacturer confirms compliance with all relevant European safety, health, and environmental requirements. The manufacturer is not responsible for printing errors in this booklet and reserves the right to make useful product modifications without changing essential characteristics.