AudioCodes 8.4 One Voice Operations Centre User Manual
Introduction
AudioCodes One Voice Operations Centre (OVOC) 8.4 is a centralised, all-in-one management platform designed for IT and telecom administrators to monitor, manage, and troubleshoot VoIP networks. As part of the AudioCodes One Voice suite, OVOC offers a single pane of glass for network management, combining voice network element provisioning, quality monitoring, and lifecycle management. Version 8.4 introduces performance improvements, enhanced reporting capabilities, expanded device support, and improved user interface functionality for a better operational experience.
OVOC 8.4 enables proactive monitoring of voice quality, real-time analytics, fault detection, and root cause analysis for AudioCodes devices as well as third-party elements within Microsoft Teams, Zoom, and other unified communication ecosystems. It simplifies device deployment, reduces operational complexity, and enhances the visibility of service quality across enterprise and service provider environments.
FAQs
What is OVOC used for?
OVOC is used to manage and monitor VoIP networks by providing provisioning, quality monitoring, analytics, and troubleshooting tools in a centralized platform.
What are the new features introduced in OVOC version 8.4?
Enhanced support for Zoom Phone and Microsoft Teams environments. New dashboards with real-time metrics and call quality insights. Improved multi-tenant and security capabilities. More intuitive user interface with customizable views.
Which devices and platforms are supported by OVOC 8.4?
AudioCodes SBCs, gateways, IP phones, and session routing elements. Microsoft Teams, Zoom Phone, and SIP-based platforms. Integration with Syslog, SNMP, and REST APIs for third-party systems.
Can OVOC be deployed in the cloud?
On-premises. Virtual Machine (VMware, Hyper-V). Private or public cloud environments such as AWS or Azure.
What kind of analytics does OVOC provide?
Real-time and historical call quality metrics (MOS, jitter, packet loss). SLA monitoring. Alerts and trend analysis for proactive management. Graphical reports and drill-down dashboards.
Does OVOC offer multi-tenant support?
Yes, OVOC 8.4 offers enhanced multi-tenant support, allowing service providers or large enterprises to manage multiple customer environments securely within a single instance.
How does OVOC help with troubleshooting?
Real-time call tracing and CDR analysis. VoIP quality alerts and root cause analysis. Session path visualization for end-to-end diagnostics.
Is it possible to manage firmware and configuration through OVOC?
Bulk device provisioning. Remote firmware upgrades. Configuration backup restore and templating.
What user roles and access control does OVOC support?
OVOC supports role-based access control (RBAC), enabling different permission levels for administrators, operators, and read-only users.
What are the hardware and software requirements for OVOC 8.4 installation?
A Linux-based server (CentOS Red Hat 7 or 8). Minimum 8-core CPU, 32 GB RAM, and 500 GB storage for standard deployments. Compatibility with PostgreSQL database and Java runtime environment.