1. Introduction
This manual provides essential information for the safe and efficient operation of your Elite Kitchen Supply HERG-36T 36-inch Natural Gas Thermostat Griddle. This commercial-grade griddle is designed for professional food service environments, offering a 36-inch cooking surface, precise thermostat control, and natural gas operation. Please read all instructions carefully before installation and use to ensure proper function and safety.
Figure 1: Front view of the HERG-36T Natural Gas Thermostat Griddle.
2. Important Safety Information
WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Read the installation, operating, and maintenance instructions thoroughly before installing or servicing this equipment.
- This appliance is designed for commercial use only.
- Installation and service must be performed by a qualified installer, service agency, or gas supplier.
- Ensure adequate ventilation in the area where the griddle is installed.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
- In case of a gas leak, immediately shut off the gas supply, open windows, and evacuate the area. Do not attempt to light any appliance or switch on electrical devices. Contact your gas supplier or fire department.
- Keep the appliance area clear and free from combustible materials.
- The griddle surface becomes extremely hot during operation. Use caution to prevent burns.
- This unit is ETL certified, confirming it meets recognized safety and performance standards.
3. Setup and Installation
3.1 Unpacking and Inspection
Upon receiving your griddle, carefully unpack it and inspect for any shipping damage. Report any damage immediately to the carrier and your supplier. Ensure all components listed in the packing list are present, including the griddle unit, drip tray, and user manual.
3.2 Location Requirements
Install the griddle in a well-ventilated area, away from combustible walls and materials. Maintain the following minimum clearances:
- Rear: 0 inches (non-combustible construction)
- Sides: 0 inches (non-combustible construction)
Ensure the griddle is placed on a sturdy, level, non-combustible surface capable of supporting its weight (approximately 185 pounds).
3.3 Leveling the Griddle
The griddle is equipped with adjustable legs. Use a spirit level to ensure the cooking surface is perfectly level for even cooking and proper grease drainage into the drip tray. Adjust the legs by rotating them clockwise or counter-clockwise.
Figure 2: Adjustable leg for leveling the griddle.
3.4 Gas Connection
This griddle is designed for Natural Gas (NG) operation. Gas connection must be performed by a qualified and licensed technician in accordance with all local codes and regulations. The griddle requires a 3/4-inch NPT connection. Ensure the gas supply pressure matches the appliance requirements.
Figure 3: Rear view of the griddle, highlighting the gas connection area.
3.5 Drip Tray Installation
Slide the included drip tray into its designated slot at the front of the griddle. The drip tray collects grease and food debris, making cleaning easier.
4. Operating Instructions
4.1 Before First Use
Before using the griddle for the first time, clean the cooking surface with warm, soapy water to remove any manufacturing residues. Rinse thoroughly and dry completely. Lightly season the griddle surface with cooking oil.
4.2 Ignition Procedure
- Ensure the main gas supply valve to the griddle is open.
- Push in and turn the control knob to the desired temperature setting. You should hear the igniter click and the burner ignite.
- If the burner does not ignite within 5 seconds, turn the knob to the 'OFF' position, wait 5 minutes, and repeat the ignition procedure.
- Once ignited, the pilot light will maintain the burner flame.
4.3 Temperature Control
The HERG-36T features a built-in thermostat for precise temperature control. Rotate the control knobs to set the desired cooking temperature. The griddle will automatically adjust the gas flow to maintain the set temperature, ensuring consistent heat across the 36-inch cooking surface.
Figure 4: Thermostat control knob for precise temperature adjustment.
4.4 Preheating
Allow the griddle to preheat for 15-20 minutes to reach the desired cooking temperature and ensure even heat distribution across the entire surface.
4.5 Shutting Down
To turn off the griddle, rotate all control knobs to the 'OFF' position. For extended periods of non-use, it is recommended to close the main gas supply valve.
5. Cleaning and Maintenance
5.1 Daily Cleaning
- Griddle Surface: After each use, while the griddle is still warm, scrape off food residue with a griddle scraper. Wipe the surface clean with a damp cloth. For stubborn residue, use a griddle brick or pad. Re-season lightly with cooking oil to prevent rust.
- Drip Tray: Empty and clean the drip tray daily. Wash with warm, soapy water, rinse, and dry thoroughly before replacing.
- Exterior Surfaces: Wipe down stainless steel exterior surfaces with a clean, damp cloth and a mild detergent. Avoid abrasive cleaners that can scratch the finish.
Figure 5: Top view of the griddle cooking surface, ready for cleaning or cooking.
5.2 Regular Maintenance
- Periodically inspect gas connections for leaks using a soapy water solution (never use an open flame).
- Ensure burner ports are clear of debris for optimal flame performance.
- Check adjustable legs for stability and re-level if necessary.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Burner does not ignite | Gas supply off; Pilot light out; Clogged burner port; Faulty igniter | Check gas supply valve; Re-ignite pilot; Clean burner ports; Contact service technician |
| Uneven heating | Griddle not level; Insufficient preheating; Clogged burner ports | Level the griddle; Allow adequate preheating time; Clean burner ports |
| Excessive smoke | Too much oil; Food residue burning | Use less oil; Clean griddle surface regularly |
| Gas odor detected | Gas leak | Immediately shut off gas, ventilate area, contact gas supplier/fire department. Do NOT operate. |
7. Specifications
The following table outlines the key specifications for the Elite Kitchen Supply HERG-36T Natural Gas Thermostat Griddle:
Figure 6: Product label with detailed specifications and certifications.
| Feature | Detail |
|---|---|
| Model | HERG-36T |
| Cooking Surface Width | 36 inches |
| Fuel Type | Natural Gas (NG) |
| BTU Input | 90,000 BTU |
| Temperature Control | Thermostat |
| Material | Stainless Steel, Cast Iron |
| Product Dimensions (D x W x H) | 30"D x 36"W x 15"H |
| Item Weight | 185 pounds |
| Certifications | ETL Certified (conforms to ANSI STD Z83.11, CSA STD 1.8 Food Service Equip.) |
| Included Components | Drip Tray, Griddle Unit, User Manual |
Figure 7: HERG-24/36/48/60-T Series Medium Duty Griddles Features & Benefits Diagram.
8. Warranty and Customer Support
8.1 Warranty Information
This Elite Kitchen Supply griddle comes with a Limited Manufacturer Warranty. Please refer to the warranty documentation included with your purchase for specific terms and conditions. Note that the warranty typically does not cover equipment used in food trucks, trailers, boats, residential addresses, islands, or built-in decorations.
8.2 Customer Support
For technical assistance, parts, or warranty claims, please contact Elite Kitchen Supply customer service. You can find contact information on the Elite Kitchen Supply website or through your original point of purchase. Please have your model number (HERG-36T) and serial number ready when contacting support.
9. Product Videos
No relevant official product videos from the seller were found for embedding in this manual.