1. Introduction
About Your Level Lock Pro
The Level Lock Pro is an advanced smart lock designed for seamless integration into your door, offering security and convenience without visible bulky hardware. It supports Matter-over-Thread, Apple Home Key, and various smart home ecosystems, providing a discreet yet powerful access solution.
Image: Comparison of Level Lock Pro's compact design versus a larger, more visible smart lock.
Image: The Level Lock Pro's integrated design, making it invisible from the exterior of the door.
Product Overview Video
Video: An overview of the Level Lock Pro, showcasing its features and design. This video is provided by Level Home.
2. What's Included
Package Contents
The Level Lock Pro package contains the following items:
- Level Lock Pro unit
- CR2 battery
- ANSI-standard strike plate (2¼")
- 2 NFC key fobs
- 2 physical keys
- Installation guide
- Screws for installation
Note: If your strike plate cutout is 2¾", a compatible long strike plate is available separately.
Image: Contents of the Level Lock Pro package.
3. Setup
Pre-Installation Checklist
Before you begin installation, ensure your door meets the following requirements:
- Door thickness: 1.75-2 inches
- Backset lengths: 2.375 inches or 2.75 inches
- Bore hole diameter: ANSI standard 2.125 inches
You will need a Phillips head screwdriver for installation.
Installation Steps
Follow these steps to install your Level Lock Pro:
- Remove Existing Deadbolt: Carefully remove your current deadbolt and strike plate from the door and door frame.
- Insert Motor: Place the Level Lock Pro motor unit into the bore hole on the edge of your door. Ensure it sits flush.
- Install Inner and Outer Housings: Attach the interior and exterior components of the lock, aligning them with the motor unit.
- Insert Battery: Open the battery compartment and insert the provided CR2 battery.
- Secure with Screws: Use the provided screws to secure all components. Avoid overtightening.
- Install Strike Plate: Attach the new strike plate to your door frame. Minor adjustments to the wood may be necessary for a flush fit.
Image: Installation diagram showing key measurements and steps.
4. Operating Your Level Lock Pro
Connecting to the Level Home App
Download the Level Home app from your device's app store. Follow the in-app instructions to pair your Level Lock Pro. This app allows for firmware updates, calibration, sound level settings, battery status monitoring, and auto-lock options.
Image: The Level Home app interface for managing your lock.
Entry Methods
The Level Lock Pro offers multiple ways to unlock your door:
- Apple Home Key: Use your iPhone or Apple Watch for tap-to-unlock functionality.
- NFC Key Fobs: Tap one of the included key fobs to the lock for entry.
- Touch-to-Unlock: Configure the lock for touch-based unlocking.
- Voice Control: Integrate with Apple Home, Google Home, or Alexa for voice commands (locking only for security reasons with some platforms).
- Physical Key: Use the traditional physical keys provided.
- Level Keypad (Sold Separately): For pin code entry, a Level Keypad can be mounted within Bluetooth range.
Image: Flexible entry options for the Level Lock Pro.
Remote Access
To enable remote access, including locking, unlocking, managing access, and viewing activity from anywhere, a Matter-compatible hub or Level Connect Wi-Fi Bridge (sold separately) is required.
Image: Level Lock Pro compatibility with major smart home platforms.
Door Status Detection
Integrated sensors detect when your door is left open, providing notifications without the need for visible stick-on magnets or additional hardware.
Image: Door status detection feature in action.
5. Maintenance
Battery Replacement
The Level Lock Pro uses a CR2 battery. The Level Home app will notify you when the battery level is low. To replace the battery, follow the instructions provided in the app or refer to the installation guide for accessing the battery compartment.
Cleaning
Clean the lock's visible surfaces with a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the finish or internal components.
Firmware Updates
Ensure your Level Lock Pro's firmware is kept up to date through the Level Home app. Regular updates provide the latest features, security enhancements, and performance improvements.
6. Troubleshooting
Lock Not Responding
- Check Battery: Verify the CR2 battery has sufficient charge. Replace if necessary.
- App Connection: Ensure your phone's Bluetooth is enabled and the Level Home app is connected to the lock.
- Recalibration: If the lock is not operating smoothly, try recalibrating it through the Level Home app.
Difficulty Locking/Unlocking
- Door Alignment: Check if the door and strike plate are properly aligned. Misalignment can prevent the deadbolt from extending or retracting fully.
- Screws: Ensure all installation screws are tightened appropriately. Overtightening or undertightening can affect mechanism operation.
Remote Access Issues
- Hub/Bridge Connection: Confirm your Matter-compatible hub or Level Connect Wi-Fi Bridge is properly set up and connected to your home network.
- Internet Connection: Verify your home internet connection is active.
Contact Support
If you continue to experience issues, refer to the Level support website or contact customer service for further assistance.