1. Introduction
The Candy House SESAME Face Pro Smart Lock offers advanced biometric security for your home or office. This device integrates multiple authentication methods including face recognition, palm vein recognition, fingerprint, card reader, and passcode entry, providing a versatile and secure access solution. Designed for high accuracy and ease of use, even in challenging conditions like low light, it ensures reliable operation.
This manual provides detailed instructions for the installation, operation, and maintenance of your SESAME Face Pro Smart Lock. Please read it thoroughly before use to ensure proper functionality and safety.
2. Setup and Installation
Proper installation is crucial for the optimal performance of your SESAME Face Pro Smart Lock. Follow these steps carefully.
2.1 Unboxing and Components
Ensure all components are present before beginning installation:
- SESAME Face Pro unit
- 3M adhesive (2 sets)
- Battery cover (1 piece)
- Slide cover (1 piece)
- High-performance, high-capacity 3.0V 1800mAh CR123A batteries (6 pieces)
- Screws for main unit shell (2 pieces, PM type 1.6x5.0mm)
- Screws for battery cover (2 pieces, PM type 2.0x9.0mm)
- Slide cover anti-slip screw (1 piece, M 1.4x4mm)
2.2 Installation Video Guide
Watch the official installation video for a visual guide:
Video: Installation guide for the Face Recognition Pad Pro. This video demonstrates the step-by-step process of installing the device on a door, including preparing the surface, attaching components, and final adjustments.
2.3 Step-by-Step Installation
- Clean the Surface: Before attaching, thoroughly clean the installation surface of the door with a cleaning wipe or neutral detergent to remove dust and dirt.
- Select Thumb-Turn Holder: Use the size guide card to measure the thickness of your door's thumb-turn and select the appropriate holder (S, M, or L). M and L size holders are pre-installed on the Lock Ultra.
- Attach Height Adjustment Case (if needed): If your door requires height adjustment, attach the base plate to the main unit using the provided screws. Then, align the height adjustment case with the base plate. Do not overtighten screws at this stage.
- Determine Installation Position (Temporary Attachment): Do not peel off the double-sided tape yet. Temporarily attach the SESAME Face Pro to the door, ensuring it is parallel to the door and does not interfere with the door lock's movable parts (e.g., doorknob). Pull out the height adjustment case to align it if necessary. Remember the screw positions for the height adjustment case.
- Secure Height Adjustment Case: Based on the remembered screw positions, firmly tighten the 4 screws on the side of the main unit to secure the height adjustment case.
- Final Attachment of SESAME Face Pro: Peel off the double-sided tape from the back of the unit. Align it with the mark sheet (if used) and firmly press the unit onto the door. After attachment, press firmly for at least 1 minute to ensure it is securely fixed. Verify that the lock can smoothly lock and unlock. If not, fine-tune the position of the Lock Ultra. Ensure there is no gap between the Lock Ultra and the door.
- Attach the Magnet: The magnet should be attached to the door frame. If the magnet is close to the edge of the Lock Ultra (0-30mm), attach the side marked '0-30mm' facing the Lock Ultra. If it's further away (30-50mm), attach the side marked '30-50mm' facing the Lock Ultra.
- Add Device and Calibrate: Remove the insulation sheet from the spare battery. Insert the main battery into the Lock Ultra. The indicator lamp will slowly flash blue. Follow the app instructions to add the device and calibrate the lock/unlock positions.
2.4 Product Dimensions
Refer to the image below for detailed product dimensions:
Image: Detailed dimensions of the SESAME Face Pro Smart Lock, showing its height, width, and depth, along with weight specifications with and without batteries.
3. Operating Instructions
The SESAME Face Pro Smart Lock offers multiple convenient ways to unlock your door:
- Face Recognition: Simply present your registered face to the device. The advanced recognition system works accurately even in low light conditions, with makeup, or glasses.
- Palm Vein Recognition: Place your registered palm over the sensor for quick and secure access.
- Fingerprint Recognition: Use your registered fingerprint on the dedicated sensor.
- Card Reader: Tap a registered IC card (e.g., transportation card) on the device.
- Passcode: Enter your registered passcode on the keypad.
To unlock, use any of the registered biometric or credential methods. To lock, press the dedicated lock button on the device.
3.1 Biometric Recognition in Action
Image: A person using face recognition to unlock the door in a dimly lit environment, demonstrating the device's capability to accurately identify users regardless of lighting conditions.
Image: A hand being presented for palm vein recognition, highlighting the contactless and secure method of unlocking the smart lock.
4. Maintenance
4.1 Battery Replacement
The SESAME Face Pro Smart Lock operates on 6 CR123A batteries. These batteries are not rechargeable. Replace all batteries when the low battery indicator appears or when performance degrades.
Image: The battery compartment of the SESAME Face Pro, showing the placement of the six CR123A batteries.
4.2 Cleaning
Wipe the device regularly with a soft, dry cloth. Avoid using abrasive cleaners or solvents that may damage the surface or electronic components.
4.3 Weather Resistance
The SESAME Face Pro is designed with a degree of weather resistance. However, avoid direct exposure to heavy rain or prolonged moisture to ensure longevity.
Image: The SESAME Face Pro device with water droplets on its surface, illustrating its weather-resistant design.
5. Troubleshooting
If you encounter issues with your SESAME Face Pro Smart Lock, try the following:
- Device not responding: Check if the batteries are correctly installed and have sufficient charge. Replace batteries if necessary.
- Recognition failure: Ensure the sensor area is clean and free from obstructions. Re-register your biometrics (face, palm, fingerprint) if recognition continues to fail.
- Lock/Unlock mechanism not smooth: Verify that the installation is correct and there are no physical obstructions. Re-calibrate the lock/unlock positions via the app.
- App connectivity issues: Ensure your smartphone's Bluetooth is enabled and the device is within range. Restart the app or your phone if needed.
- Incorrect recognition: The device boasts high accuracy with a false recognition rate of less than 0.0001%. Ensure proper registration and usage. The system is designed to prevent unlocking with photos or fake hands.
For persistent issues, please refer to the support section or contact customer service.
6. Specifications
| Brand | Candy House |
| Product Model Number | 860014097423 |
| Product Size | 2.81 x 4.76 x 12.2 cm |
| Color | Black |
| Material | Plastic |
| Lock Type | Biometric |
| Included Accessories | SESAME Face Pro 3M adhesive (2 sets), Battery cover (1), Slide cover (1), High-performance 3.0V 1800mAh CR123A batteries (6), Main unit shell screws (2), Battery cover screws (2), Slide cover anti-slip screw (1) |
| Batteries Included | Yes |
| Battery Type | Lithium Metal (CR123A) |
| Product Weight | 250 g |
7. Warranty and Support
For any questions, technical assistance, or warranty claims, please contact Candy House customer support. Refer to the product packaging or the official Candy House website for the most up-to-date contact information.
The SESAME Smart Lock utilizes robust encryption systems (AES-256-GCM and TLS 1.2), offering military-grade security. Physically breaking the door or lock would be faster than attempting to breach its digital security.
