eufy Security eufyCam C35 2-Cam Kit Wireless Security Camera System User Manual

1. Introduction

This manual provides detailed instructions for setting up, operating, and maintaining your eufy Security eufyCam C35 2-Cam Kit. This wireless security camera system is designed for both outdoor and indoor use, featuring magnetic mounting, color night vision, local storage, and advanced AI detection capabilities.

2. What's in the Box

The eufy Security eufyCam C35 2-Cam Kit includes the following components:

• 2 x eufyCam C35 Cameras
• 1 x HomeBase Mini
• 2 x Multi-Functional Stands
• 1 x 5V/2A Power Adapter
• 1 x 2m Power Cable
• 1 x 1.2m Internet Cable
• 1 x 0.6m Type-C Cable
• 2 x Screw Packs
• 1 x Quick Start Guide
• 1 x Warning Sticker

Image: The eufyCam C35 2-Cam Kit showing two cameras and the HomeBase Mini.

3. Product Overview

3.1 eufyCam C35 Camera

Image: A close-up view of the eufyCam C35 camera, highlighting its various components.

• Camera Lens: Captures video footage.
• LED Indicator: Provides status information.
• Spotlight: Enhances visibility in low-light conditions for color night vision.
• PIR Sensor: Detects passive infrared (heat) for motion detection.
• Microphone: Records audio and enables two-way communication.
• Mounting Hole: For attaching to the multi-functional stand.
• MicroSD Card Slot / SYNC Button: For local storage (up to 256GB, card not included) and pairing.
• Speaker: Outputs audio for two-way communication and alarms.
• USB-C Charging Port: For charging the camera battery.

3.2 HomeBase Mini

Image: A close-up view of the HomeBase Mini, showing its ports and indicators.

• LED Indicator: Displays system status.
• MicroSD Card Slot: For local storage (up to 1TB, card not included).
• SYNC Button: For pairing devices and alarm control.
• Ethernet Port: For wired network connection.
• USB-C Charging Port: For powering the HomeBase Mini.
• Speaker: Outputs audio for alerts and communication.

4. Setup

4.1 Step 1: Prepare

• Fully charge your eufyCam C35 cameras before initial use. Charging from 0% to 100% typically takes about 8 hours. The front blue light indicates charging, and turns off when fully charged.
• Optionally, open the silicone pad on the camera and insert a microSD card (up to 256 GB max capacity, at least 32GB recommended, card not included) for direct local recording. Ensure correct insertion direction.
• For the HomeBase Mini, open the silicone pad and insert a microSD card (up to 1 TB max capacity, card not included) for centralized local storage. Ensure correct insertion direction.

For a visual guide on preparing your eufyCam C35, watch the official how-to video:

Video: Official eufycam C35 how-to video, demonstrating initial setup steps including charging and inserting microSD cards.

4.2 Step 2: App Setup

• Download the eufy Security app from the App Store (iOS) or Google Play (Android).
• Create a new account or log in to your existing eufy Security account.
• Add the HomeBase Mini to your device list by following the on-screen instructions in the app. This typically involves connecting the HomeBase Mini to power and your router via Ethernet, then scanning a QR code.
• Add each eufyCam C35 camera to your device list through the app. This usually involves pressing the SYNC button on the camera and following the app's prompts.

For a detailed walkthrough of the app setup and device pairing process, refer to the official setup video:

Video: Official eufyCam C35 setup and installation guide, covering app download, device pairing, and initial configuration.

4.3 Step 3: Choose Installation Location

Consider the following when selecting a location for your cameras:

• Ensure the chosen location has a strong and stable 2.4 GHz Wi-Fi signal. If the camera's Wi-Fi signal is weak, try moving it closer to your HomeBase Mini, or move the HomeBase Mini closer to your camera.
• For optimal detection, install cameras at a height of less than 2 meters (7 ft).
• The eufyCam C35 is IP67 weatherproof, suitable for both indoor and outdoor environments.

Image: Illustrates various flexible mounting options for the eufyCam C35, including magnetic, strap, screw, and flat placement.

5. Installation

5.1 Magnetic Mounting

The eufyCam C35 features a powerful magnetic mount for quick and easy installation on any metal surface. Simply position the camera with its magnetic base onto a suitable metal surface.

For a demonstration of magnetic mounting, refer to the official product video:

Video: Demonstrates the convenience of magnetic mounting for the eufyCam C35 on various surfaces.

5.2 Screw Mounting

For a more permanent installation, use the provided multi-functional stand and screw pack:

• Mark the screw positions on the desired wall using the mounting base as a template.
• Drill holes in the marked locations. If mounting onto a masonry or concrete wall, insert the provided anchors. Skip this step for wooden walls.
• Attach the screw mounting base to the wall using the screws provided.
• Install the camera onto the mount bracket, ensuring it is securely fastened.

Watch the official video for detailed instructions on installing the multi-functional mount bracket:

Video: Step-by-step guide on how to install the multi-functional mount bracket for the eufyCam C35.

5.3 Solar Panel Installation (Optional)

If you are using a compatible eufy solar panel (sold separately), install it near the camera and adjust its angle to ensure it receives maximum sunlight for continuous charging.

Image: An eufyCam C35 camera connected to a solar panel for continuous power.

6. Operating the Camera

6.1 Motion Detection and AI Features

The eufyCam C35 utilizes advanced AI to provide precise and timely alerts:

• Human Detection: Identifies human shapes to reduce false alarms.
• Vehicle Detection: Recognizes vehicles, useful for monitoring driveways.
• Pet Detection: Distinguishes pets from other moving objects.
• Facial Recognition: Identifies familiar faces and alerts you to strangers.
• Activity Zones: Customize specific areas for motion detection to focus on important zones.
• Cross-Camera Tracking: HomeBase Mini's AI combines clips from multiple cameras to create a single, chronological timeline for easy review of events.
• Active Deterrence: Built-in sound and light alarms can be triggered to deter unwanted visitors.

Image: Demonstrates the eufyCam C35's AI capabilities, including facial recognition, vehicle detection, and pet detection.

6.2 Night Vision

Experience clear and vivid images even in low-light conditions with PureColor Vision. This feature provides full-color nighttime monitoring without the need for spotlights or infrared, ensuring detailed footage.

Image: Comparison showing eufyCam C35's PureColor Vision in low light versus traditional spotlight and infrared night vision.

6.3 Local Storage

The eufyCam C35 system offers secure local storage without monthly fees:

• HomeBase Mini: Stores footage locally on a microSD card (up to 1 TB, not included) inserted into the HomeBase Mini.
• Camera MicroSD Slot: Each camera also supports a separate microSD card (up to 256 GB, not included) for direct local recording, providing redundancy.

Image: Illustrates the HomeBase Mini's local storage capability, expandable up to 1TB via microSD card.

6.4 Two-Way Audio

Utilize the built-in microphone and speaker for two-way audio communication. This allows you to speak to visitors or deter intruders directly through the camera via the eufy Security app.

7. Maintenance

7.1 Battery Management

The eufyCam C35 cameras are battery-powered. Monitor battery levels through the eufy Security app and recharge as needed using the provided USB-C cable and power adapter.

7.2 Weather Resistance

The cameras are IP67-rated, ensuring protection against dust and water immersion. This makes them suitable for reliable operation in various weather conditions, both indoors and outdoors.

8. Troubleshooting

If you encounter issues with your eufyCam C35 system, consider the following common solutions:

• Connectivity Issues: Ensure your HomeBase Mini is connected to your router and has a stable internet connection. Verify that cameras are within range of the HomeBase Mini's Wi-Fi signal. If the signal is weak, try repositioning the HomeBase Mini or cameras.
• False Alerts: Adjust the motion detection sensitivity and configure activity zones in the eufy Security app to minimize unwanted notifications. Utilize AI detection features (human, vehicle, pet recognition) to filter alerts.
• Storage Problems: Check if the microSD cards in both the cameras and HomeBase Mini are correctly inserted and have sufficient free space. Ensure the cards are formatted correctly via the app if issues persist.
• App Not Responding: Ensure your eufy Security app is updated to the latest version (e.g., iOS 5.2.10_16477001 or Android 5.2.10_17014 or newer). Restart the app or your mobile device if necessary.
• Camera Not Powering On: Ensure the camera battery is fully charged. Connect the camera to a power source using the USB-C cable and check the LED indicator.

9. Specifications

10. Warranty and Support

For warranty information, please refer to the documentation included with your product or visit the official eufy Security website. If you require technical assistance or have questions about your eufyCam C35 system, please contact eufy Security customer support. Support contact details can typically be found in the Quick Start Guide or on the eufy Security website.