Introduction
Thank you for choosing Hearivo QX Pro Rechargeable Bluetooth Hearing Aids. These devices are designed to enhance your hearing experience with advanced features such as Bluetooth connectivity, noise cancellation, app control, and multiple sound modes, including tinnitus masking. This manual provides detailed instructions for setup, operation, and maintenance to ensure optimal performance.
What's Included
Your Hearivo QX Pro package contains the following items:
- 1 pair of Hearivo QX Pro Hearing Aids
- 1 Portable Charging Case
- Selection of different sized Ear Domes (soft silicone)
- Cleaning Brush
- 8 Cerumen Caps (Wax Guards) with changing tool
- USB to Type-C Charging Cable
- User Manual (this document)
- Tips Card
Image: Hearivo QX Pro hearing aids in their portable charging case, displayed next to a smartphone showing the control app interface.
Charging the Devices
Before first use, fully charge your Hearivo QX Pro hearing aids and the portable charging case. The charging case has a built-in lithium-ion battery to provide backup power for the hearing aids.
- Connect the provided USB to Type-C charging cable to the charging port at the back of the portable charging case.
- Plug the USB end of the cable into a compatible USB power adapter (not included) or a computer's USB port.
- The digital display on the charging case will show the charging status for both the case and the individual hearing aids.
- A full charge typically takes 2-3 hours. It is recommended to charge overnight for the first charge.
Once fully charged, the hearing aids provide approximately 15 hours of working time (6 hours with Bluetooth enabled), and the charging case offers up to 60 hours of backup charging.
Image: Close-up of the Hearivo QX Pro charging case showing digital battery indicators for both hearing aids and the case itself.
Initial Setup and Wearing
Selecting Ear Domes
The Hearivo QX Pro comes with various sizes of soft silicone ear domes. Choosing the correct size is crucial for comfort, sound quality, and to prevent feedback (whistling).
- Experiment with different ear dome sizes to find the one that creates a snug, comfortable seal in your ear canal.
- A proper seal minimizes sound leakage and reduces the likelihood of whistling.
Wearing the Hearing Aids
- Gently insert the hearing aid into your ear canal.
- Rotate it slightly until it feels secure and comfortable.
- Ensure the microphone hole on the hearing aid is not covered by your earlobe or other parts of your ear, as this can cause screeching.
- The hearing aids will automatically turn on approximately 3 seconds after being removed from the charging case and inserted into your ear.
Image: Visual guide on how to correctly insert the hearing aid into the ear canal, along with a diagram illustrating the device's small and lightweight design and the location of the multi-function button and microphone.
ForSound App Installation and Pairing
The ForSound app allows for personalized control and advanced settings for your Hearivo QX Pro hearing aids. It is compatible with both Apple and Android smartphones.
- Enable Bluetooth: Ensure Bluetooth is enabled on your smartphone.
- Pair Hearing Aids: Take the hearing aids out of the charging case. Go to your phone's Bluetooth settings and look for "1120". Connect to it. The devices should connect automatically.
- Download App: Search for "ForSound" (one word) in the Apple App Store or Google Play Store and download the application.
- Open App and Connect: Open the ForSound app. It should automatically detect and connect to your paired hearing aids. If not, follow the in-app instructions to connect.
Video: This video demonstrates the process of connecting the Hearivo QX Pro hearing aids to a smartphone via Bluetooth and using the ForSound app for control and customization.
Operating the Hearing Aids (Manual Controls)
Each Hearivo QX Pro hearing aid features a multi-function button for basic controls without the app.
Image: Detailed view of a single Hearivo QX Pro hearing aid, highlighting the raised multi-function button and its various control capabilities.
- Power On/Off: The hearing aids automatically turn on when removed from the charging case and turn off when placed back in the case. To manually power on/off, press and hold the multi-function button for 6 seconds.
- Volume Control: Short press the multi-function button once to increase the volume. There are 5 volume levels. After reaching the highest level, pressing again will cycle back to the lowest level.
- Switch Sound Modes: Double-click the multi-function button to cycle through the 4 available sound modes:
- General Mode: Standard setting for everyday listening.
- Indoor Mode: Optimized for indoor environments.
- Outdoor Mode: Optimized for outdoor environments.
- Tinnitus Masking Mode: Produces white noise to help cover tinnitus symptoms.
- Switch Hearing/Music Modes: Press and hold the multi-function button for 3 seconds to switch between hearing aid mode and music streaming mode (when connected via Bluetooth).
App-Based Features and Customization
The ForSound app provides comprehensive control over your hearing aids, including personalized settings and a hearing test.
Image: A smartphone displaying the ForSound app interface, illustrating options for easy Bluetooth pairing, performing hearing tests, applying results to settings, setting custom sound levels, selecting from 4 sound modes, and adjusting volume levels.
- Volume Adjustment: Precisely adjust the volume for each hearing aid independently.
- Mode Selection: Easily switch between General, Indoor, Outdoor, and Tinnitus Masking modes.
- Advanced Settings: Access advanced controls for:
- Frequency Adjustment: Fine-tune low, mid, mid-high, and high frequencies.
- Noise Suppression: Adjust the level of background noise reduction.
- Vocal Enhancement: Optimize for clearer speech.
- Impact Noise Suppression: Reduce sudden loud sounds.
- Wind Noise Suppression: Minimize wind interference.
- Hearing Check: Conduct a self-hearing test within the app. The app will then apply personalized settings to your hearing aids based on your test results. Ensure you are in a quiet environment for accurate results.
Video: This video provides an overview of the Hearivo QX Pro hearing aids, demonstrating their features and how to use them, including the app functionalities.
Maintenance and Care
Proper maintenance ensures the longevity and optimal performance of your hearing aids.
- Cleaning: Use the provided cleaning brush to regularly remove earwax and debris from the ear domes and microphone ports. Wipe the hearing aids with a soft, dry cloth. Do not use water or cleaning solutions directly on the devices.
- Wax Guards: Replace the cerumen caps (wax guards) periodically, or if you notice a decrease in sound quality or blockages. Use the changing tool to carefully remove the old wax guard and insert a new one.
- Storage: When not in use, store the hearing aids in their portable charging case to protect them and keep them charged.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Screeching/Whistling Sound | Improper fit, ear dome too small, microphone covered. | Ensure the ear dome creates a snug seal. Try a larger ear dome size. Make sure the hearing aid is fully inserted and the microphone is not obstructed. |
| No Sound/Low Volume | Low battery, ear dome blocked by wax, incorrect volume setting, device off. | Charge the hearing aids. Clean the ear dome and wax guard. Adjust volume using the multi-function button or app. Ensure the device is powered on. |
| Difficulty Connecting to App/Bluetooth | Bluetooth off, hearing aids not in pairing mode, app issue. | Ensure Bluetooth is on and hearing aids are out of the charging case. Restart your phone and the app. Forget the device in Bluetooth settings and re-pair. |
| Charging Case Not Charging | Faulty cable/adapter, improper connection. | Check the USB-C cable and adapter. Ensure the cable is securely plugged into both the case and the power source. |
Specifications
- Model Name: QX Pro
- Item Model Number: 1120 TE
- Product Dimensions: 0.75 x 0.5 x 0.1 inches
- Item Weight: 1.6 ounces (total for pair)
- Batteries: 1 Lithium Ion battery required (included, per device)
- Brand: Hearivo
- Color: Beige/White
- Material: Plastic
- Style: Modern
- Bluetooth: Enabled (5.0+)
- Sound Modes: General, Indoor, Outdoor, Tinnitus Masking
- Noise Cancellation: Advanced active noise cancellation
Warranty and Support
Hearivo products come with a one-year worry-free warranty. If you experience any manufacturing defects or issues with your Hearivo QX Pro hearing aids within one year of purchase, please contact Hearivo customer support for assistance. We are committed to providing high-quality products and excellent service.
For further support, please visit the Hearivo Store on Amazon or refer to the contact information provided on your product packaging or tips card.
