AsperX AX365
AsperX Laptop Power Bank AX365 User Manual
Model: AX365 | 20,000mAh 165W with Retractable Cables
1. Introduction
Thank you for choosing the AsperX AX365 Laptop Power Bank. This device is designed to provide portable power for a wide range of electronic devices, including laptops, smartphones, and tablets. It features a 20,000mAh capacity, 165W total output, and convenient retractable USB-C cables. Please read this manual thoroughly before use to ensure proper operation and to maximize the lifespan of your device.
2. Safety Information
- Do not expose the power bank to extreme temperatures (above 60°C/140°F or below 0°C/32°F), direct sunlight, or fire.
- Avoid dropping, disassembling, or modifying the device.
- Keep the power bank away from water and other liquids.
- Use only certified charging cables and adapters.
- Keep out of reach of children.
- If the power bank swells, emits smoke, or shows other abnormalities, discontinue use immediately.
- This power bank is flight-approved for carry-on luggage (20,000mAh / 74Wh). Always check with your airline for specific regulations before travel.
3. Package Contents
Verify that all items are present in your package:
- 1 x AsperX Laptop Power Bank (Model AX365) with Built-in Retractable Cable
- 1 x 240W USB-C to USB-C Nylon Cable
- 1 x Premium Carrying Bag
- 1 x User Manual

4. Product Overview
The AsperX AX365 Power Bank features a durable aluminum alloy unibody design and a high-tech TFT display for real-time information.
Components:
- Power Button: Activates the display, enters Small Power Mode (long press).
- TFT Digital Display: Shows battery level, remaining time, input/output power, and battery information.
- USB-C1 Port: Input/Output, up to 100W.
- USB-C2 Retractable Cable: Built-in, up to 100W output.
- USB-A Port: Output, up to 30W.


5. Setup
Initial Charging of the Power Bank:
- Connect the provided 240W USB-C to USB-C cable to the USB-C1 port on the power bank.
- Connect the other end of the cable to a compatible USB-C wall charger (not included) with a minimum output of 65W for optimal charging speed.
- The TFT display will show the charging status and estimated time to full charge.
- Fully charge the power bank before first use. A full recharge takes approximately 1.5 hours with a 65W charger.

6. Operating Instructions
Charging Devices:
- Single Device Charging: Connect your device to either the USB-C1 port (up to 100W), the retractable USB-C2 cable (up to 100W), or the USB-A port (up to 30W). The power bank will automatically detect and deliver the optimal charging speed.
- Multiple Device Charging: The power bank supports charging up to three devices simultaneously with a total output of 165W.
- C1 + C2: Up to 65W + 100W.
- C2 + USB-A: Up to 100W + 30W.
- C2 + (C1 + USB-A): Up to 100W + 15W (shared between C1 and USB-A).


Using the Retractable Cable:
Gently pull the retractable USB-C cable from its housing. To retract, pull slightly again and guide it back into the slot. The magnetic design ensures secure storage.

Small Power Mode:
For charging low-power devices such as smartwatches, headphones, or small fans, long-press the power button to activate Small Power Mode. This mode ensures stable and safe charging for devices with minimal power requirements.
TFT Digital Display:
The display provides real-time information:
- Battery Level: Percentage of remaining charge.
- Output/Input Power: Current wattage being delivered or received.
- Remaining Time: Estimated time until full charge (when charging the power bank) or until the power bank is depleted (when charging devices).
- Battery Information: Access detailed stats like run time, last charged percentage, max capacity, battery cycles, and temperature by navigating the display.
Adjust screen brightness and display time (30s, 3m, Always On) by pressing the power button to cycle through options.
7. Maintenance
- Cleaning: Use a soft, dry cloth to clean the power bank. Do not use harsh chemicals or abrasive materials.
- Storage: Store the power bank in a cool, dry place away from direct sunlight and extreme temperatures. For long-term storage, charge the power bank to approximately 50-70% every three months to preserve battery health.
- Battery Care: To prolong battery lifespan, avoid fully discharging the power bank frequently.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Power bank not charging devices | Low battery; incorrect cable; device not compatible; power bank in Small Power Mode for high-power device. | Recharge power bank; use correct cable; ensure device compatibility; exit Small Power Mode (if applicable). |
| Power bank not recharging | Faulty wall adapter or cable; port issue. | Try a different wall adapter and cable; ensure connections are secure. |
| Slow charging | Cable or adapter not supporting fast charging; multiple devices connected; device not supporting fast charging. | Use a fast-charging compatible cable and adapter; disconnect other devices; check device's charging specifications. |
| Display not working | Power bank off; display timeout. | Press the power button to activate; check display settings for timeout. |
| Retractable cable not retracting | Cable snagged or mechanism obstructed. | Gently pull the cable slightly further out, then guide it back in smoothly. Do not force. |
9. Specifications
- Model: AX365
- Battery Capacity: 20,000mAh (74Wh)
- Total Output: 165W Max
- Input (USB-C1): Up to 100W
- Output (USB-C1): Up to 100W
- Output (USB-C2 Retractable Cable): Up to 100W
- Output (USB-A): Up to 30W
- Dimensions: 1.08 x 6.56 x 3.21 inches
- Weight: 1.46 pounds
- Special Features: TFT Digital Display, Built-in Retractable Cable, Small Power Mode, 13 Charging Protections
- Material: Aluminum Alloy Unibody
10. Warranty and Support
AsperX provides a 24-Month Full Protection Plan covering defects in materials and workmanship. Additionally, lifetime technical support is available for this product.
Contact Support:
For technical assistance, warranty claims, or any questions regarding your AsperX Laptop Power Bank, please refer to the contact information provided in the packaging or visit the official AsperX website.

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