1. Introduction
This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your Eureka E20 Plus Robot Vacuum and Mop Combo. The Eureka E20 Plus is designed to provide comprehensive floor cleaning with advanced features such as powerful suction, intelligent navigation, and automatic self-emptying.
Key features include an 8000Pa suction power, a bagless self-emptying station with 45-day capacity, DuoDetect AI™ 3D obstacle avoidance, an anti-hair-tangling brush, and an auto-lifting mop for seamless cleaning across different floor types.
2. Package Contents
Carefully unpack all items and ensure you have received all components listed below. If any items are missing or damaged, please contact Eureka customer support.
- Robot x 1 pc
- Base Station x 1 pc
- Instruction Manual x 1 pc
- Side Brush x 2 pc
- Main Roller Brush x 1 pc (Pre-Installed)
- Mop Pad x 2 pc (1 Pre-Installed)
- HEPA Filter x 2 pc (Pre-Installed)
- Dust Cup x 1 pc
Image: The Eureka E20 Plus Robot Vacuum and Mop Combo with its base station and all included accessories, such as the robot, base station, instruction manual, side brushes, main roller brush, mop pads, HEPA filters, and dust cup.
3. Product Features
3.1 Powerful 8000Pa Suction
The E20 Plus features a self-developed motor that delivers an impressive 8000 Pa of suction power, effectively capturing dust, debris, and pet hair from various floor surfaces, including carpets and hard floors.
Image: An illustration showing the powerful 8000Pa suction of the Eureka E20 Plus robot vacuum, lifting debris from the floor.
3.2 Bagless Self-Emptying Station
The innovative bagless base station automatically empties the robot's dustbin, holding up to 45 days of dirt and debris. This design eliminates the need for frequent manual emptying and reduces the cost of replacement bags.
Image: A transparent view of the Eureka E20 Plus self-emptying base station, highlighting its bagless design and dust collection mechanism.
Image: The Eureka E20 Plus robot vacuum and its base station, illustrating the 45-day capacity of the extra-large 2L dust cup for auto-emptied cleaning.
3.3 DuoDetect AI™ 3D Obstacle Avoidance
Utilizing dual LiDAR sensors, the DuoDetect AI™ 3D Obstacle Avoidance technology ensures precise navigation, allowing the robot to confidently avoid obstacles even in low-light conditions, preventing collisions and getting stuck.
Image: The Eureka E20 Plus robot vacuum navigating a living room, with visual cues indicating its DuoDetect AI™ 3D obstacle avoidance system detecting and bypassing objects like toys and pets.
Image: The Eureka E20 Plus robot vacuum operating under furniture, with visual lines demonstrating its enhanced night vision capabilities for obstacle avoidance in low-light environments.
3.4 Anti Hair-Tangling Brush
The V-shaped rubber brushroll is designed to significantly reduce hair tangling, improving anti-wrap effectiveness by 14%. This feature is particularly beneficial for households with pets, minimizing maintenance and ensuring consistent cleaning performance.
Image: A comparison showing the Eureka E20 Plus's V-shaped rubber brushroll next to a traditional brush, demonstrating its superior anti-hair-tangling design, with the robot cleaning near a dog.
3.5 Auto-Lifting Mop Function
The mop automatically lifts by 10mm when carpets are detected, preventing wetting and ensuring optimal cleaning across all surfaces without damaging carpets or rugs.
Image: The Eureka E20 Plus robot vacuum transitioning from a hard floor to a rug, with an inset showing the mop pad automatically lifting 10mm to avoid wetting the carpet.
3.6 Extended 180-Minute Max Run Time
Equipped with a 5200mAh battery, the E20 Plus can clean large areas on a single charge, offering a runtime of up to 180 minutes for spaces up to 300 square meters.
Image: An aerial view illustration of the Eureka E20 Plus robot vacuum cleaning various rooms, highlighting its 180-minute maximum runtime on a single charge.
3.7 Simultaneous Vacuuming and Mopping
The E20 Plus combines powerful suction with a large-area mop to vacuum and mop simultaneously, effectively tackling dirt, dust, and stubborn stains on hard floors in one pass.
Image: The Eureka E20 Plus robot vacuum cleaning a hard floor with visible debris, demonstrating its ability to vacuum and mop simultaneously while a person reads nearby.
3.8 Enhanced Edge Cleaning
Equipped with an advanced PSD sensor, the E20 Plus detects edges and ensures thorough cleaning along walls and in corners, leaving no area untouched.
Image: The Eureka E20 Plus robot vacuum cleaning along a wall, with visual effects highlighting its enhanced edge cleaning capabilities.
3.9 20 mm Threshold Climbing
The larger wheels on the E20 Plus allow it to overcome barriers up to 20 mm high, easily passing thresholds between rooms for seamless whole-home cleaning.
Image: The Eureka E20 Plus robot vacuum climbing over a 20mm threshold, demonstrating its ability to navigate between different floor levels.
3.10 Smart Mapping and Control
The Eureka E20 Plus offers advanced smart mapping features, allowing you to create cleaning schedules, define no-go zones, and efficiently map your home by zone through the dedicated app. It also supports voice control via Alexa, Google Assistant, and Siri, and provides low water level notifications.
Image: Two panels illustrating the Eureka E20 Plus's app features: one showing cleaning schedules for different times and areas, and another demonstrating how to set up no-go zones to protect specific areas.
Image: The Eureka E20 Plus robot vacuum operating in a living room, with an overlay showing a smartphone app interface demonstrating efficient zone-mapping and customized cleaning paths.
Image: A child and adult interacting with the Eureka E20 Plus robot vacuum, with logos for Amazon Alexa, Google Assistant, and Siri, indicating voice control support.
Image: A person receiving a 'Low Water Level' notification on their smartphone while the Eureka E20 Plus robot vacuum operates nearby, indicating the need for a water tank refill.
4. Setup Guide
4.1 Unpacking and Placement
- Remove the robot and all accessories from the packaging.
- Choose a suitable location for the base station. Ensure it is against a wall, on a hard, level surface, with at least 0.5 meters (1.6 feet) of clear space on either side and 1.5 meters (4.9 feet) in front.
- Plug the base station into a power outlet.
4.2 Initial Charging
- Place the robot onto the charging contacts of the base station. Ensure the charging indicators illuminate.
- Allow the robot to fully charge before its first use. This may take several hours.
4.3 App Connection and Mapping
- Download the Eureka robot app from your smartphone's app store.
- Follow the in-app instructions to connect your robot to your home Wi-Fi network (2.4GHz only).
- Initiate an initial cleaning cycle from the app. The robot will map your home during this process. Ensure all doors are open and clear any obstacles for accurate mapping.
- Once mapping is complete, you can customize cleaning zones, set no-go zones, and create cleaning schedules within the app.
5. Operating Instructions
5.1 Starting a Cleaning Cycle
- Via App: Open the Eureka robot app, select your robot, and tap 'Start Cleaning'. You can choose specific rooms or areas.
- Via Robot Button: Press the power button on the robot once to start a full cleaning cycle.
- Voice Control: Use compatible voice assistants (Alexa, Google Assistant, Siri) with commands like "Alexa, start cleaning with Eureka."
5.2 Pausing and Resuming
- Press the power button on the robot or use the app to pause a cleaning cycle. Press again to resume.
5.3 Returning to Base Station
- The robot will automatically return to the base station to charge when the battery is low or after completing a cleaning cycle.
- You can manually send the robot back to the base station via the app or by pressing and holding the power button on the robot.
5.4 Mopping Function
- Ensure the water tank is filled and the mop pad is attached.
- The robot will automatically switch to mopping mode on hard floors and lift the mop pad when detecting carpets.
- Adjust water flow levels via the app for different cleaning needs.
6. Maintenance
Regular maintenance ensures optimal performance and extends the lifespan of your Eureka E20 Plus.
6.1 Emptying the Dustbin / Self-Emptying Station
- The self-emptying station will automatically transfer debris from the robot's dustbin. The station's large capacity allows for up to 45 days of bagless collection.
- Periodically check and empty the main dust collection bin in the base station as needed.
6.2 Cleaning the Main Brush and Side Brushes
- Remove the main brush and use the cleaning tool to cut and remove any tangled hair or debris.
- Remove the side brushes and clean off any accumulated hair or dust. Replace if worn.
6.3 Cleaning Filters
- Remove the HEPA filter from the dustbin. Tap it gently to remove dust. Do not wash the HEPA filter with water.
- Clean the pre-filter with water if necessary and allow it to air dry completely before reinstallation.
6.4 Cleaning the Mop Pad and Water Tank
- Remove the mop pad after each use and wash it thoroughly. Allow it to air dry.
- Empty any remaining water from the water tank and rinse it.
6.5 Cleaning Sensors and Charging Contacts
- Wipe all sensors (cliff sensors, wall sensors, LiDAR sensor) and charging contacts on both the robot and base station with a clean, dry cloth.
7. Troubleshooting
Refer to the following common issues and solutions. For further assistance, contact Eureka customer support.
Q: Why is my robot not spraying enough water during mopping?
A: First, check if the water tank is fully filled and securely installed. Use the app's manual water control feature to test the spray function. If the water flows but is minimal, ensure there are no blockages in the tank or nozzles. Keeping the software updated to the latest version can also optimize water flow for efficient mopping on tile, hardwood, and laminate floors.
Q: The robot skips certain areas during cleaning. What can I do?
A: Ensure the robot's navigation sensors are clean and free from dust or pet hair. Avoid placing it on extremely dark carpets or uneven surfaces, as this may interfere with mapping accuracy. Verify that the saved smart map is complete in the app and adjust no-go zones or virtual boundaries as needed for thorough home cleaning.
Q: How do I save the robot's map to prevent it from disappearing?
A: Navigate to "Map Management" in the smart app and select "Backup." Ensure both the app and robot firmware are updated to the latest version. This helps the robot retain customized cleaning zones, room-specific schedules, and virtual barriers.
Q: What are the Wi-Fi requirements for connecting the robot?
A: The E20 robot vacuum supports only a stable 2.4GHz Wi-Fi connection. Check your router settings to confirm it is set to 2.4GHz or temporarily disable the 5GHz band during setup. A strong signal ensures seamless remote control, app connectivity, and integration with Alexa or Google Assistant.
Q: Why is the robot making loud noises during operation?
A: Check the wheels, brushes, and dustbin for trapped debris, pet fur, or hair. Regular maintenance, including emptying the dustbin and cleaning the HEPA filters, ensures quieter performance and optimal suction power for deep cleaning carpets and hard floors.
Q: How do I reset the robot if it fails to charge or behaves abnormally?
A: Restart the robot by pressing and holding the power button for 3 seconds twice. Clean the charging contacts on both the robot and docking station, ensuring proper alignment for continuous auto-charging and scheduled cleaning sessions.
Q: Can I divide my home into specific cleaning zones?
A: Yes! Start a cleaning cycle from the charging dock to allow the E20 robot to scan and map your home. Once mapping is complete, use the app to create custom cleaning zones, label rooms, and set virtual no-go areas for targeted cleaning in high-traffic areas, pet zones, or delicate surfaces.
Q: The robot shows "positioning failed." What steps should I take?
A: Move the robot to an open, flat area and restart it. Always begin cleaning cycles from the same docking station to maintain mapping accuracy. Keeping the sensors clean also improves real-time navigation and obstacle avoidance.
Q: How do I change the robot's language settings?
A: Open the app, navigate to voice settings, and select your preferred language. Ensure the robot is connected to Wi-Fi and has sufficient battery power before making changes. The Eureka robot app supports multiple language options for enhanced user convenience.
8. Specifications
Technical specifications for the Eureka E20 Plus Robot Vacuum and Mop Combo.
| Feature | Specification |
|---|---|
| Brand | Eureka |
| Model Name | Robot Vacuum with Bagless Self Emptying Station |
| Model Number | NERE20PLUS |
| Special Features | Automatic Dust Collection, Bagless, LiDAR Navigation, No-Go Zone, Smart Mapping |
| Color | Black |
| Robot Dimensions (L x W x H) | 13.8"L x 3.8"W x 13.8"H (350 mm x 350 mm x 97 mm) |
| Base Station Dimensions (L x W x H) | 250.8 mm x 180 mm x 442.5 mm |
| Included Components | Docking Station, Mop Pad, Side Brush |
| Filter Type | Cartridge |
| Battery Life | 180 minutes |
| Voltage | 14.4 Volts |
| Dust Cup Capacity | 2 Liters |
| Power Source | Battery Powered |
| Control Method | App, Push Button, Voice |
| Compatible Devices | Amazon Echo, Google Home, iPhone |
| Item Weight | 23 pounds |
| UPC | 840296516683 |
Image: Diagram showing the dimensions of the Eureka E20 Plus robot vacuum (350 x 350 x 97 mm) and its base station (250.8 x 180 x 442.5 mm).
9. Warranty and Support
For detailed warranty information, please refer to the warranty card included with your product packaging or visit the official Eureka website. For technical support, troubleshooting beyond this manual, or to order replacement parts, please contact Eureka customer service through their official channels.
