1. Setup
This section guides you through the initial setup of your Hisense 55U72Q PRO TV, from unboxing to first power-on.
1.1 Unboxing and Initial Inspection
Carefully remove all components from the packaging. Verify that all items are present:
- Hisense 55U72Q PRO Television
- Power Cable
- Remote Control
- User Manual
1.2 Stand Installation or Wall Mounting
For stand installation, attach the included feet to the television using the provided screws. The process is designed for quick and easy assembly. If wall mounting, ensure you use a VESA-compatible bracket (VESA standard: 400 x 200 mm) and follow the bracket manufacturer's instructions.
1.3 Connecting Peripherals
Connect your external devices to the appropriate ports on the back of the TV. The Hisense 55U72Q PRO features:
- HDMI Ports: 4 total, including HDMI 2.1 (eARC) and two additional HDMI 2.1 ports for high-bandwidth devices.
- USB Ports: 2 total (1x USB 2.0, 1x USB 3.0) for media playback or connecting accessories.
- Network Connectivity: Ethernet port for wired internet, built-in Wi-Fi for wireless connection.
- Audio Outputs: 3.5mm audio jack and optical audio output for external sound systems.
- Antenna Inputs: 2 ANT inputs for terrestrial or cable signals.
- Bluetooth: For wireless audio devices or other compatible accessories.
1.4 Initial Power On and Configuration
After connecting the power cable, press the power button on the remote control or TV. The TV will guide you through the initial setup process, including language selection, network connection (Wi-Fi or Ethernet), and channel scanning. The VIDAA U9 operating system facilitates a quick setup, often utilizing QR codes for easy internet connection.
2. Operating Your TV
Learn how to navigate your Hisense 55U72Q PRO TV and utilize its smart features.
2.1 Remote Control Functions
The Hisense Eco Smart remote control offers intuitive navigation and advanced features:
- Voice Control: Use the built-in Alexa or VIDAA VOICE for hands-free commands.
- Quick Access Buttons: Dedicated buttons for popular streaming services like Netflix, YouTube, Prime Video, Disney+, NOW, DAZN, and Paramount+.
- Eco Smart Design: The remote features solar charging and a USB-C port for convenient power.
2.2 Smart TV Features (VIDAA U9)
Your TV runs on the VIDAA U9 operating system, providing access to over 1000 applications. The system is highly responsive, ensuring smooth navigation and quick app launches.
- Application Access: Browse and download a wide range of apps from the VIDAA store.
- Screen Mirroring: Easily share content from your smartphone or computer using AirPlay 2, Google Cast, Miracast, or Smart View.
- Voice Assistants: Integrated Alexa Built-in and VIDAA VOICE for smart home control and content search.
2.3 Picture and Sound Settings
Optimize your viewing experience with various picture and sound modes:
- Picture Modes: Choose from pre-set modes like Dynamic, Cinema, or Sport, or customize settings to your preference.
- Advanced Display Technologies: Benefit from Mini-LED PRO with Full Array Local Dimming, Quantum Dot technology for vibrant colors, and Anti-Reflection screen for reduced glare.
- HDR Support: Enjoy enhanced contrast and color with Dolby Vision IQ, HDR10+ Adaptive, and HLG formats.
- Audio System: The integrated 2.1.2 multi-channel sound system with a subwoofer and Dolby Atmos delivers immersive audio.
- AI Enhancements: The Hi-View AI Engine PRO and AI Chroma Light Sensor dynamically optimize image, sound, and energy based on content and environment.
2.4 Gaming Features
The Hisense 55U72Q PRO is designed for an optimal gaming experience:
- 165Hz Game Mode Ultra: Provides native 165 Hz Variable Refresh Rate (VRR) for ultra-smooth gameplay.
- ALLM & AMD FreeSync Premium Pro: Ensures low input lag and tear-free gaming.
Short video demonstrating the smooth gameplay experience with the 165Hz Game Mode Ultra feature on the Hisense 55U72Q PRO TV.
3. Maintenance
Proper maintenance ensures the longevity and optimal performance of your TV.
3.1 Cleaning the TV
- Screen: Gently wipe the screen with a soft, dry, lint-free cloth. For stubborn marks, slightly dampen the cloth with water or a specialized screen cleaner (avoid harsh chemicals).
- Frame and Stand: Use a soft, dry cloth to clean the TV frame and stand.
- Remote Control: Wipe with a soft, dry cloth. Ensure the solar panel is clean for efficient charging.
Always unplug the TV from the power outlet before cleaning.
3.2 Software Updates
Your Hisense TV may receive periodic software updates to improve performance, add new features, or fix bugs. Ensure your TV is connected to the internet to receive these updates. The TV will typically prompt you when an update is available. Follow the on-screen instructions to complete the update process.
4. Troubleshooting
This section addresses common issues you might encounter with your Hisense 55U72Q PRO TV.
4.1 No Power
- Check if the power cable is securely connected to both the TV and the power outlet.
- Ensure the power outlet is functioning by plugging in another device.
- Try pressing the power button on the TV itself, not just the remote.
4.2 No Picture or Poor Picture Quality
- Verify that the correct input source is selected (e.g., HDMI 1, Antenna).
- Check all cable connections (HDMI, antenna) for looseness or damage.
- Adjust picture settings (brightness, contrast, color) in the TV menu.
- If using an external device, ensure it is powered on and functioning correctly.
4.3 No Sound or Poor Sound Quality
- Ensure the TV is not muted and the volume is turned up.
- Check audio output settings in the TV menu (e.g., internal speakers, optical, HDMI ARC).
- If using external speakers, ensure they are properly connected and powered on.
- Verify that the audio cables are securely connected.
4.4 Remote Control Not Responding
- Ensure there are no obstructions between the remote and the TV's IR sensor.
- Check if the remote's solar panel is receiving light or if it needs charging via USB-C.
- If the issue persists, try resetting the remote (refer to the full user manual for specific instructions).
4.5 Network Connection Issues
- For Wi-Fi, ensure your router is on and functioning. Try restarting the router.
- Re-enter your Wi-Fi password in the TV's network settings.
- For Ethernet, ensure the cable is securely connected to both the TV and the router.
- If problems persist, consult your internet service provider.
For more detailed troubleshooting steps, please refer to the comprehensive user manual included with your product.
5. Specifications
Key technical specifications for the Hisense 55U72Q PRO 55-inch Mini-LED 4K Smart TV.
| Feature | Specification |
|---|---|
| Model Name | TV Mini-LED 165Hz 55" 4K - 55U72Q PRO |
| Model Number | 55U72Q PRO |
| Screen Size | 55 Inches |
| Screen Technology | Mini LED, Quantum Dot |
| Resolution | 4K (3840x2160) |
| Refresh Rate | 165 Hz |
| Max Display Brightness | 1600 Nits |
| HDR Format Support | Dolby Vision IQ, HDR10+ Adaptive, HLG |
| Audio System | 2.1.2 with Subwoofer, 50W Max Output, Dolby Atmos |
| Operating System | VIDAA U |
| Connectivity | Bluetooth, Ethernet, HDMI, USB, Wi-Fi |
| HDMI Ports | 4 (including HDMI 2.1 with eARC) |
| USB Ports | 2 (1x USB 2.0, 1x USB 3.0) |
| VESA Mount Standard | 400 x 200 mm |
| Product Dimensions (with stand) | 28.8P x 122.6l x 77.3H cm |
| Power Consumption | 180 Watts (operating) |
| Energy Efficiency Class (SDR) | E |
| Energy Efficiency Class (HDR) | G |
6. Warranty & Support
Information regarding your product's warranty and how to obtain support.
6.1 Manufacturer's Warranty
The Hisense 55U72Q PRO TV comes with a 2-year manufacturer's warranty. This warranty covers defects in materials and workmanship under normal use. Please retain your proof of purchase for warranty claims.
6.2 Customer Support
For technical assistance, troubleshooting beyond this manual, or warranty inquiries, please contact Hisense customer support. Refer to the contact information provided in your product packaging or visit the official Hisense website for your region.