1. Introduction
The ELEHEAR-Beyond OTC Hearing Aids are designed to provide an exceptional listening experience for individuals with mild to moderate hearing loss. Featuring AI-powered speech enhancement, tinnitus masking, and Bluetooth 5.3 connectivity, these hearing aids offer superior sound quality and customizable smart features for both iOS and Android devices. This manual provides essential information for setting up, operating, and maintaining your new hearing aids.
2. What's in the Box
Your ELEHEAR-Beyond package includes the following items:
- Two (2) ELEHEAR-Beyond OTC Hearing Aids
- One (1) Portable Charging Case
- One (1) Hearing Aid Dry Box
- Multiple sizes of ear domes for a comfortable fit
- USB-C Charging Cable
- Cleaning Brush
- User Manual (this document)
3. Setup
3.1 Initial Charging
Before first use, fully charge your hearing aids and charging case. Place the hearing aids into the charging case. Connect the charging case to a power source using the provided USB-C cable. The indicator lights on the case will show the charging status.
3.2 Fitting the Hearing Aids
The ELEHEAR-Beyond hearing aids feature a Receiver-in-the-canal (RIC) design for comfort and discretion. Multiple dome sizes are included to ensure a proper fit for various ear sizes. Choose the dome that feels most comfortable and secure in your ear canal.
- Gently place the main body of the hearing aid behind your ear.
- Guide the thin wire and the ear dome into your ear canal.
- Ensure the dome sits comfortably and securely without causing discomfort.
3.3 Powering On/Off
The hearing aids automatically turn on when removed from the charging case and turn off when placed back into the charging case. No manual buttons are required for basic power functions.
4. Operating Instructions
4.1 Sound Quality and Noise Reduction
Powered by VocClear AI Technology, the ELEHEAR-Beyond offers a maximum gain of up to 50 dB and 24 dB noise attenuation. This technology is designed to provide naturally clear sounds by effectively canceling noise and controlling feedback, especially beneficial for individuals with mild to moderate hearing loss.
5. Customizable Smart Features via ELEHEAR App
The ELEHEAR smart app, available for both iOS and Android devices, unlocks a suite of customizable features:
- Volume Adjusting: Independently control the volume for each hearing aid.
- AI Translation: Real-time translation for global communication.
- Tinnitus Masking: Access various soundscapes to create a calming auditory environment.
- Telephone Speech Enhancement: Optimize settings for clearer phone conversations.
- User-Customized Compensation: Tailor your auditory experience to your specific needs.
5.1 Tinnitus Masking
Utilize the app's tinnitus masking feature to select from various soundscapes (e.g., rain, thunderstorm, wind, sea wave, brook) to help alleviate tinnitus symptoms and create a more peaceful listening experience.
5.2 AI Smart Translation
The AI real-time translation feature within the app can assist in global communication by translating spoken language directly through your hearing aids.
6. Battery Life & Charging
The ELEHEAR-Beyond hearing aids offer extended battery life to support your active lifestyle:
- Up to 20 hours of use on a single charge for the hearing aids.
- The charging case provides an additional 4 full charging cycles, totaling up to 100 hours of battery life.
- A quick 15-minute charge in the case provides approximately 6 hours of additional battery life.
7. Maintenance
Proper maintenance is crucial for extending the lifespan of your hearing aids. The included dry box is designed to protect your devices from moisture and earwax buildup.
7.1 Using the Dry Box
Moisture, sweat, and earwax are leading causes of hearing aid damage. The ELEHEAR dry box effectively removes these elements, keeping your devices clean and dry.
- After each use, place your hearing aids in the dry box.
- Ensure the dry box is connected to a power source.
- Allow the hearing aids to dry for the recommended duration (typically overnight or 8 hours).
7.2 Cleaning
Use the provided cleaning brush to gently remove any visible earwax or debris from the ear domes and the body of the hearing aids. Regular cleaning, combined with dry box usage, will ensure optimal performance.
8. Troubleshooting
If you encounter any issues with your ELEHEAR-Beyond hearing aids, please refer to the following common troubleshooting steps:
- No Sound: Ensure the hearing aids are fully charged and properly seated in your ears. Check the volume settings in the ELEHEAR app.
- Feedback/Whistling: This may indicate an improper fit. Try a different size ear dome or re-seat the hearing aid in your ear. Ensure there are no obstructions in the ear canal.
- Connectivity Issues: Make sure Bluetooth is enabled on your smartphone and the hearing aids are within range. Restart both the hearing aids (by placing them in the case and removing them) and your smartphone.
- App Not Responding: Close and reopen the ELEHEAR app. Ensure your smartphone's operating system is up to date.
- Reduced Sound Quality: Clean the ear domes and check for any earwax buildup. Use the dry box to remove any moisture.
For further assistance, please contact ElePro Audiologist Remote Care Service as detailed in the Support section.
9. Specifications
| Model | ELEHEAR-Beyond |
| ASIN | B0DYVXHKJH |
| Max Gain | Up to 50 dB |
| Noise Attenuation | Up to 24 dB |
| Bluetooth Version | 5.3 |
| Hearing Aid Battery Life | Up to 20 hours |
| Charging Case Battery Life | Additional 4 cycles (100 hours total) |
| Compatibility | iOS and Android devices |
10. Warranty & Support
ELEHEAR is committed to your satisfaction. Your ELEHEAR-Beyond OTC Hearing Aids come with dedicated support services.
10.1 ElePro Audiologist Remote Care Service
The ElePro Audiologist Remote Care Service offers professional assistance for any questions or setup guidance you may need. Our after-sales support team is available to ensure your optimal experience.
If you have any questions or require support, please do not hesitate to contact us. Our team is ready to assist you at every step.
