SANNCE 2K 3MP PoE Security System Instruction Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your SANNCE 2K 3MP PoE Security System. This system includes an 8-channel 6MP Surveillance NVR and four 3MP HD weatherproof dome cameras, designed for reliable video surveillance with advanced features like H.265 video compression, Smart IR LED, and remote access capabilities.

Please read this manual thoroughly before using the product to ensure proper setup and optimal performance.

2. What's in the Box

Verify that all components listed below are included in your package:

• NVR *1
• Dome Camera *4
• Power Adapter *1
• USB Mouse *1
• Cable *4

3. System Setup

3.1 Hardware Connection

Follow these steps to connect your SANNCE PoE Security System components:

1. Connect NVR to Network: Connect one end of a network cable to the NVR's LAN port and the other end to a network port on your router or switch that has internet access.
2. Connect Cameras to NVR: Insert the network cables from the cameras into the PoE ports of the NVR. The package includes 18-meter and 30-meter network cables; choose according to the distance between the camera and the NVR.
3. Connect USB Mouse: Connect the USB mouse to one of the USB ports on the NVR.
4. Connect Monitor: Insert an HDMI cable into the HDMI port of the NVR and the other end into your monitor.
5. Power On: Connect the power cord to the power adapter, then insert the power plug of the power adapter into the power port of the NVR. Finally, plug the power adapter into a power strip or wall outlet to power on the system.

3.2 NVR Initial Setup

After powering on the NVR, follow the on-screen prompts for initial configuration (also demonstrated in the video above):

1. Select Language: Choose your preferred language. English is the default. The NVR supports 5 languages: English, German, French, Italian, and Spanish.
2. Set Account Password: Create a strong password for the NVR administrator account. It is recommended to set a password reminder. The device requires activation with a password to function.
3. Set Unlocking Mode: Configure a pattern lock for quick access.
4. Security Questions & Email: Fill in your email address and security questions. This will facilitate password verification and reset if you forget your password.
5. Time Setting: Select your country or region's time zone and set the date format.
6. Network Configuration: Configure network settings. Default settings are usually sufficient.
7. Format Hard Drive: If using a hard drive for the first time, format it. If no hard drive is installed, you can skip this step.
8. Camera Recognition: New cameras will be automatically recognized and configured for the IP channels.
9. Mobile Monitoring Setup: Scan the QR code of the APP to download it. Then, use the downloaded app to scan the device ID QR code to add the device for mobile monitoring.

4. Operation

4.1 Clear Vision Day & Night

The SANNCE PoE Security System provides 2K/3MP resolution (2304x1296), offering 1.5 times clearer images than 1080P. The 1/2.7 inch Progressive Scan CMOS sensor ensures clear visuals during both day and night. Equipped with dual IR supplement lights and a 4mm 6-layer all-glass lens, the cameras achieve up to 100ft night vision. Technologies like BLC, 3D DNR, and HLC enhance picture quality, delivering clean, noiseless images even in low-light conditions.

4.2 Smart Motion Detection & Custom Alerts

The system features smart motion detection and customizable area alarms. You can define specific detection zones and set video masks to protect privacy. The NVR offers high-level protection and strong local encryption for your data.

4.3 Long-Time Recording & H.265 Compression

The system utilizes S+265 coding, which can save up to 75% storage space compared to older compression methods. This extends recording time and reduces bandwidth usage. Built-in microphones allow for clear audio pickup.

4.4 Remote Access & Multi-Device Viewing

Access your security system anytime, anywhere via the dedicated mobile app, web browser, or client software. The system supports RTSP and FTP protocols for compatibility with various systems. HDMI and VGA outputs are supported simultaneously, with HDMI supporting up to 1080P resolution.

5. Maintenance

To ensure the longevity and optimal performance of your SANNCE Security System, consider the following maintenance guidelines:

• Camera Cleaning: Regularly clean the camera lenses with a soft, damp cloth to remove dust and debris that may obstruct the view. Avoid abrasive cleaners.
• Environmental Protection: The cameras are IP67 weatherproof and designed to withstand temperatures from -30℃ to 60℃ (-22℉ to 140℉). Ensure they are installed securely to prevent damage from extreme weather conditions.
• Firmware Updates: Periodically check the SANNCE official website or app for firmware updates. Keeping your system updated ensures access to the latest features and security enhancements.
• Cable Management: Ensure all cables are securely connected and protected from physical damage or environmental exposure.
• Data Backup: Regularly back up important recordings to an external storage device if a hard drive is installed.

6. Troubleshooting

If you encounter issues with your SANNCE Security System, refer to the following common troubleshooting steps:

• No Video Feed:
  • Check all cable connections (network, HDMI, power) to ensure they are secure.
  • Verify that the NVR and cameras are powered on.
  • Ensure the camera is properly connected to a PoE port on the NVR.
  • Confirm the monitor input source is correctly selected.
• Network Connection Issues:
  • Ensure the NVR's LAN port is connected to a working router or switch.
  • Check your router's internet connection.
  • Verify network settings in the NVR's interface.
• Cannot Access Remotely:
  • Ensure the NVR has an active internet connection.
  • Verify that the mobile app is correctly configured and the device ID is added.
  • Check firewall settings on your network if applicable.
• Poor Image Quality:
  • Clean camera lenses.
  • Adjust camera position or focus if applicable.
  • Ensure sufficient lighting for optimal performance, especially at night.

For further assistance, please contact SANNCE customer support.

7. Specifications

8. Warranty and Support

SANNCE is committed to providing high-quality products and reliable technical support. For any questions, technical assistance, or warranty claims, please refer to the contact information provided in your product packaging or visit the official SANNCE website.