Introduction
Thank you for choosing the GUTSTARK Commercial Automatic Ice Maker, Model RACK & PACK. This manual provides essential information for the safe and efficient operation, installation, and maintenance of your new ice machine. Please read all instructions carefully before use and retain this manual for future reference.
Safety Instructions
- Ensure the power supply matches the specifications (127V, 60Hz).
- Do not operate the appliance with a damaged power cord or plug.
- Place the ice maker on a stable, level surface, away from direct sunlight or heat sources.
- Allow adequate ventilation around the unit. Maintain at least 10 cm clearance from walls.
- Do not block ventilation openings.
- Always disconnect the power before cleaning or performing any maintenance.
- Use only potable water for ice production.
- Keep children and pets away from the appliance during operation.
- This appliance is intended for commercial use.
Product Overview and Components
The GUTSTARK Commercial Automatic Ice Maker is designed for high-capacity ice production, featuring a durable stainless steel and ABS plastic construction. It includes a blue LED interior light for enhanced visibility.
Included Accessories:
- 1 x Ice Maker Unit
- 1 x Ice Scoop
- 1 x White Water Outlet Hose
- 1 x PP Filter with Inlet and Outlet Hoses
- 1 x Plastic Adapter for water input


Setup
1. Unpacking and Placement:
Carefully remove the ice maker from its packaging. Place the unit on a firm, level surface capable of supporting its weight. Ensure there is sufficient space around the unit for proper ventilation (at least 10 cm on all sides). Avoid placing it near heat sources or in direct sunlight.
2. Water Connection:
The ice maker offers two water supply options:
- Water Jug (Garrafón) Connection: Connect the provided plastic adapter to the water inlet if using a water jug. Ensure the jug is securely placed.
- Direct Water Line Connection: For continuous water supply, connect the ice maker to a potable water line using the appropriate plumbing. The included PP filter should be installed in the water line to ensure clean water for ice production.
Ensure all connections are tight to prevent leaks. The white hose is for water outlet/drainage.
3. Power Connection:
Plug the power cord into a grounded 127V, 60Hz electrical outlet. Do not use extension cords or adapters.
4. Initial Cleaning:
Before first use, it is recommended to clean the interior of the ice maker. Refer to the 'Maintenance' section for detailed cleaning instructions.
Operating Instructions
Control Panel Overview:

- ON/OFF Button: Powers the unit on or off.
- UP (+) / DOWN (-) Buttons: Adjust settings, such as ice production time or timer.
- CLEAN/TIMER Button: Initiates the cleaning cycle or sets the operational timer.
- DEICING Button: Activates the deicing function.
- Indicator Lights:
- WIFI: Indicates Wi-Fi connectivity status (if applicable).
- TIMER: Illuminates when a timer is set.
- WATER: Indicates low water level or water supply issue.
- POWER: Indicates the unit is powered on.
- ICE: Illuminates during ice production.
- ICE FULL: Indicates the ice storage bin is full.
- CLEAN: Illuminates during a cleaning cycle.
Starting Ice Production:
- Ensure the water supply is connected and the water reservoir is filled (if using a jug) or the direct water line is open.
- Press the ON/OFF button to power on the unit.
- The unit will automatically begin the ice-making cycle. The ICE indicator light will illuminate.
- Ice cubes will be produced and dropped into the storage bin.
- When the ice bin is full, the ICE FULL indicator will light up, and the machine will pause production. It will resume automatically once ice is removed.
Maintenance
Regular cleaning and maintenance are crucial for the longevity and hygienic operation of your ice maker.
1. Daily Cleaning:
- Use the provided ice scoop to remove ice.
- Wipe down the interior of the ice storage bin with a clean, damp cloth.
- Ensure the exterior is clean and free of dust.
2. Weekly/Bi-Weekly Cleaning (or as needed):
- Disconnect the power supply.
- Drain any remaining water from the reservoir and the ice bin.
- Prepare a cleaning solution of mild detergent and warm water, or a specialized ice maker cleaning solution.
- Clean all internal surfaces, including the ice-making tray and water tank, with a soft cloth or sponge.
- Rinse thoroughly with clean water to remove all cleaning solution residue.
- Run a cleaning cycle using the CLEAN/TIMER button if available, following the machine's specific instructions.
- Clean the PP filter regularly or replace it as recommended by the manufacturer to ensure optimal water quality.
3. Condenser Cleaning:
Periodically clean the condenser coils located at the back or sides of the unit. Use a soft brush or vacuum cleaner to remove dust and debris. A clean condenser ensures efficient operation and prevents overheating.
Troubleshooting
If you encounter issues with your ice maker, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No ice production | No water supply; Power off; Ambient temperature too high; Refrigerant leak. | Check water connection/reservoir; Ensure unit is plugged in and powered on; Move unit to a cooler area; Contact technical support. |
| Ice production is slow | Poor ventilation; Dirty condenser; High water temperature; Filter clogged. | Ensure adequate clearance around unit; Clean condenser coils; Use colder water; Replace/clean water filter. |
| Water indicator light on | Low water level; Water supply disconnected. | Refill water reservoir or check direct water line connection. |
| Ice Full indicator light on, but bin not full | Ice sensor obstructed or faulty. | Clear any ice blocking the sensor; Clean the sensor; Contact technical support if issue persists. |
| Unusual noise | Loose parts; Unit not level; Fan obstruction. | Check for loose components; Ensure unit is level; Clear any obstructions from the fan. |
For issues not listed here or if problems persist, please contact GUTSTARK technical support.
Specifications
| Feature | Specification |
|---|---|
| Brand | GUTSTARK |
| Model Name | RACK & PACK |
| Material | Stainless Steel, ABS Plastic |
| Voltage | 127 V |
| Power | 380 W |
| Frequency | 60 Hz |
| Ice Production Capacity | Up to 50 kg (110 lb) per day |
| Ice Storage Capacity | 20 Liters |
| Ice Cube Size | 2.1 cm cubes (36 cubes per tray) |
| Product Dimensions (D x W x H) | 44 cm x 40 cm x 78 cm |
| Product Weight (without packaging) | 21.65 kg |
| Special Features | Blue interior lighting, Dual water input (jug/hose) |

Warranty and Support
Warranty Information:
This GUTSTARK ice maker comes with a 90-day warranty against factory defects in Mexico. Please retain your proof of purchase for warranty claims.
Technical Support:
GUTSTARK provides reliable technical support. Our support services include:
- Installation Flexibility: Guidance for operating even without a dedicated hydraulic connection, thanks to the water jug system.
- Standard Spare Parts: Use of common PP filter cartridges available in the market for simple maintenance.
- Local Distribution and Support: Dedicated after-sales service and support channels in Mexico.
For assistance, please refer to the contact information provided with your purchase or visit the official GUTSTARK website.
