1. Introduction
Welcome to the user manual for your BenQ MOBIUZ EX271 27-inch FHD 180Hz Gaming Monitor. This document provides essential information for setting up, operating, maintaining, and troubleshooting your monitor. Please read this manual thoroughly before using the product to ensure proper functionality and to maximize your gaming experience.
Image 1.1: Front view of the BenQ MOBIUZ EX271 monitor displaying a vibrant space scene.
Image 1.2: The BenQ MOBIUZ EX271 monitor as part of a complete gaming setup.
2. Safety Information
Observe the following safety precautions to prevent damage to the monitor and to ensure your personal safety:
- Do not place the monitor on an unstable cart, stand, or table.
- Do not block ventilation openings.
- Do not expose the monitor to rain or moisture.
- Ensure the power cord is properly grounded and connected to a suitable power outlet.
- Unplug the monitor from the power outlet before cleaning.
- Refer all servicing to qualified service personnel.
3. Package Contents
Verify that all items are present in your package. If any items are missing or damaged, contact your retailer.
- BenQ MOBIUZ EX271 Monitor
- Monitor Stand (Base and Neck)
- Power Cable
- HDMI Cable
- DisplayPort (DP) Cable
- USB Upstream Cable
- Quick Start Guide
4. Setup
4.1 Assembling the Monitor Stand
- Carefully remove the monitor and stand components from the packaging.
- Attach the stand neck to the monitor panel. Ensure it clicks securely into place.
- Attach the stand base to the stand neck and tighten the captive screw.
Image 4.1: Rear view of the monitor showing the attached stand.
4.2 VESA Wall Mount Installation (Optional)
The monitor supports a 100x100 mm VESA wall mount. To remove the stand for VESA mounting:
- Press the stand release button located at the bottom of the stand attachment point on the monitor's rear.
- Carefully detach the stand from the monitor.
- Attach your VESA-compatible mount to the monitor using appropriate screws (not included).
Image 4.2: VESA mount points and stand release button on the rear of the monitor.
4.3 Connecting to Your Devices
Connect the monitor to your computer or other devices using the appropriate cables.
- Power Connection: Connect the power cable to the monitor and then to a power outlet.
- Video Input: Use either an HDMI cable (HDMI 1 or HDMI 2) or a DisplayPort (DP 1.2) cable to connect your computer's graphics card to the monitor.
- USB Upstream: Connect the USB 3.2 Gen1 Type-C (Upstream) port on the monitor to your computer's USB port to enable the monitor's USB hub functionality.
- USB Downstream: Use the USB 3.2 Gen1 Type-A (downstream) ports to connect peripherals like keyboards, mice, or external drives.
- Headphone Jack: Connect headphones or external speakers to the 3.5mm audio jack.
Image 4.3: Overview of monitor ports including HDMI, DisplayPort, USB-C, USB-A, and headphone jack.
4.4 Initial Power On
After connecting all necessary cables, press the power button on the monitor. The monitor will automatically detect the active input source. If no signal is detected, ensure your computer or device is powered on and correctly configured for display output.
5. Operating Instructions
5.1 On-Screen Display (OSD) Menu
The OSD menu allows you to adjust various monitor settings. Use the buttons located on the bottom bezel of the monitor to navigate the menu. Typically, there are buttons for power, OSD menu access, navigation (up/down/left/right), and selection.
- Press the Menu button to open the OSD.
- Use the navigation buttons to move through options.
- Press the Select button to confirm a setting or enter a sub-menu.
- Press the Exit button to go back or close the OSD.
5.2 Key Features and Settings
5.2.1 180Hz Refresh Rate and 1ms GTG Response Time
The BenQ MOBIUZ EX271 offers a 180Hz refresh rate and 1ms Gray-to-Gray (GTG) response time for smooth motion and reduced ghosting in fast-paced content. Ensure your graphics card and system settings are configured to output at 180Hz for optimal performance.
Image 5.1: Visual representation of high refresh rate in a dynamic scene.
Image 5.2: A detailed scene showcasing the monitor's ability to render fast-moving objects clearly.
5.2.2 AMD FreeSync Technology
This monitor supports AMD FreeSync technology, which synchronizes the monitor's refresh rate with your AMD graphics card's frame rate to eliminate screen tearing and stuttering. Enable FreeSync in your graphics card control panel and on the monitor's OSD menu for the best experience.
5.2.3 AI Game Color Mode
The AI Game Color Mode enhances visual details and color accuracy in games. This feature intelligently adjusts color settings to optimize visibility and immersion across various game genres.
Image 5.3: Different AI Game Color modes applied to various game scenes.
5.2.4 Color Shuttle
Color Shuttle allows you to quickly switch between authorized presets for various games, boosting the visual fidelity and experience. Access this feature through the OSD or dedicated software.
Image 5.4: The Color Shuttle application interface for managing color presets.
5.2.5 Built-in Speakers
The monitor features two 2.5W built-in speakers, providing integrated audio. You can adjust the volume through the OSD menu or your connected device's audio settings. For a more immersive audio experience, external speakers or headphones are recommended.
5.2.6 USB Hub Functionality
With the USB upstream cable connected to your computer, the monitor's USB 3.2 Gen1 Type-A ports function as a USB hub, allowing you to connect and power USB peripherals directly from your monitor.
Image 5.5: Connectivity options for different gaming platforms.
6. Maintenance
6.1 Cleaning the Monitor
- Always unplug the monitor before cleaning.
- Use a soft, lint-free cloth lightly dampened with water or a mild, non-abrasive screen cleaner.
- Do not spray cleaner directly onto the screen.
- Avoid using benzene, thinner, or any volatile solvents, as they may damage the monitor's surface.
6.2 Storage
If storing the monitor for an extended period, disconnect all cables, pack it in its original packaging (if available), and store it in a cool, dry place away from direct sunlight and extreme temperatures.
7. Troubleshooting
If you encounter issues with your monitor, refer to the following common problems and solutions:
| Problem | Possible Solution |
|---|---|
| No power | Ensure the power cable is securely connected to both the monitor and the power outlet. Check if the power outlet is functional. |
| No signal | Verify that the video cable (HDMI or DisplayPort) is correctly connected to both the monitor and your computer. Ensure the correct input source is selected in the OSD menu. Check if your computer is powered on and outputting a signal. |
| Image is blurry or distorted | Check the display resolution settings on your computer. Ensure it is set to the monitor's native resolution (1920x1080). Adjust OSD settings like sharpness or reset to factory defaults. |
| Screen tearing or stuttering | Ensure AMD FreeSync is enabled in both your graphics card settings and the monitor's OSD menu. Update your graphics card drivers. |
| No sound from speakers | Check the volume settings on the monitor's OSD and your computer. Ensure the correct audio output device is selected on your computer. |
If the problem persists after trying these solutions, please contact BenQ customer support.
8. Specifications
Below are the technical specifications for the BenQ MOBIUZ EX271 monitor:
| Feature | Specification |
|---|---|
| Screen Size | 27 Inches |
| Resolution | FHD 1920 x 1080 Pixels |
| Refresh Rate | 180Hz |
| Response Time | 1ms GTG |
| Aspect Ratio | 16:9 |
| Screen Surface | Matte |
| Connectivity | 2x HDMI 2.0, 1x DisplayPort 1.2, 1x USB 3.2 Gen1 Type-C (Upstream), 2x USB 3.2 Gen1 Type-A (Downstream), 1x Headphone Jack |
| Built-in Speakers | 2x 2.5W |
| Dimensions (LxWxH) | 28.35 x 19.1 x 6.3 inches |
| Weight | 8.7 pounds |
| VESA Mount | 100x100 mm |
| Tilt Adjustment | -5° to 20° |
9. Warranty and Support
Your BenQ MOBIUZ EX271 monitor comes with a manufacturer's warranty. Please refer to the warranty card included in your package or visit the official BenQ website for detailed warranty terms and conditions specific to your region.
For technical support, driver downloads, or further assistance, please visit the official BenQ support website: www.benq.com/en-us/support.html
