1. Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of your Hoshizaki RM-65-HC-BLK Three Section Glass Door Merchandiser Refrigerator. Please read this manual thoroughly before operating the unit to ensure safe and efficient use. Retain this manual for future reference.
The Hoshizaki RM-65-HC-BLK is a commercial-grade, three-section glass door merchandiser refrigerator designed for displaying beverages and packaged products. It features a robust 1/3 HP compressor, forced air evaporator for rapid cooling, and an automatic hot gas loop to prevent condensation on the front edge of the cabinet, particularly in humid environments. The unit offers a substantial storage capacity of 56.04 cubic feet.
2. Safety Information
Always adhere to the following safety precautions to prevent injury or damage to the unit:
- Ensure the unit is properly grounded to prevent electrical shock.
- Do not operate the unit with a damaged power cord or plug.
- Keep ventilation openings clear of obstructions.
- Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
- Only qualified personnel should perform maintenance or repairs.
- Disconnect power before cleaning or servicing the unit.
- Avoid placing heavy objects on top of the unit.
3. Product Overview
The Hoshizaki RM-65-HC-BLK features three large glass swinging doors, each equipped with energy-efficient Low-E multi-pane glass and heavy-duty hinges with a self-closing mechanism. The interior is illuminated for optimal product visibility.

Figure 3.1: Angled view of the Hoshizaki RM-65-HC-BLK refrigerator, showcasing its three glass doors and internal shelving.

Figure 3.2: Front view of the Hoshizaki RM-65-HC-BLK refrigerator, highlighting the full glass doors and the display area above.
4. Setup and Installation
4.1 Unpacking
- Carefully remove all packaging materials.
- Inspect the unit for any shipping damage. Report any damage immediately to the carrier and your dealer.
- Remove all protective films and tapes from surfaces.
4.2 Placement
- Place the refrigerator on a strong, level surface capable of supporting its weight (approximately 800 pounds when empty).
- Ensure adequate clearance around the unit for proper ventilation. Maintain at least 4 inches (10 cm) of space from walls or other obstructions on the sides and rear.
- Avoid direct sunlight or proximity to heat-generating equipment.
4.3 Electrical Connection
- Connect the unit to a dedicated 115 Volt, 60 Hz, AC power supply.
- Ensure the electrical outlet is properly grounded and protected by a circuit breaker.
- Do not use extension cords or adapter plugs.
4.4 Initial Cleaning
- Before first use, clean the interior and exterior surfaces with a mild detergent and warm water. Rinse thoroughly and dry.
- Allow the unit to stand for at least 2 hours after moving before plugging it in to allow refrigerants to settle.
5. Operating Instructions
5.1 Powering On
- Once properly installed and connected to power, the unit will automatically begin to cool.
- Allow the refrigerator to operate empty for several hours (e.g., 4-6 hours) to reach its set temperature before loading products.
5.2 Temperature Control
- The temperature is controlled by a digital thermostat, typically located on the front or side of the unit.
- Refer to the specific thermostat instructions for adjusting the temperature settings.
- Recommended operating temperature for most products is between 33°F and 41°F (0.5°C and 5°C).
5.3 Loading Products
- Distribute products evenly on the shelves to ensure proper airflow.
- Do not block the air vents inside the cabinet, as this can impede cooling efficiency.
- Avoid overloading shelves beyond their weight capacity.
6. Maintenance
6.1 Cleaning the Interior
- Disconnect power before cleaning.
- Remove all products and shelves.
- Clean interior surfaces with a mild, non-abrasive detergent and warm water. Rinse thoroughly and dry.
- Clean shelves separately.
6.2 Cleaning the Exterior
- Wipe down exterior surfaces with a soft cloth and mild detergent.
- For glass doors, use a glass cleaner.
- Regularly clean the condenser coil (located at the bottom of the unit) to maintain efficiency. Use a brush or vacuum cleaner to remove dust and debris. This should be done monthly or as needed.
6.3 Defrost System
This unit features a Frost Free defrost system, which automatically manages ice buildup on the evaporator coil. No manual defrosting is typically required under normal operating conditions.
6.4 Door Maintenance
- Inspect door gaskets regularly for cracks or damage. Replace worn gaskets to maintain sealing efficiency.
- Keep door hinges clean and lubricated if necessary to ensure smooth operation.
7. Troubleshooting
Before contacting service, review the following common issues and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit not cooling | No power; thermostat set too high; condenser coil dirty; door left open | Check power supply; adjust thermostat; clean condenser coil; ensure doors are closed |
| Excessive noise | Unit not level; fan obstruction; loose components | Level the unit; check for obstructions around fan; contact service if persistent |
| Condensation on glass | High humidity; frequent door openings; faulty door gasket | Ensure doors are closed properly; check and replace door gaskets if damaged |
| Light not working | Bulb burnt out; electrical issue | Replace bulb; contact service if issue persists |
If the problem persists after attempting these solutions, please contact Hoshizaki customer support or a qualified service technician.
8. Specifications
| Feature | Specification |
|---|---|
| Brand | Hoshizaki |
| Model Number | RM-65-HC-BLK |
| Configuration | Side-by-Side, Three Section |
| Capacity | 56 Cubic Feet |
| Product Dimensions (D x W x H) | 30 x 78 x 78 inches |
| Item Weight | 800 Pounds |
| Voltage | 115 Volts |
| Annual Energy Consumption | 2070 Kilowatt Hours Per Year |
| Defrost System | Frost Free |
| Door Material Type | Glass (Low-E multi-pane) |
| Number of Doors | 3 |
| Shelves | 5 |
| Installation Type | Freestanding |
| Special Feature | Large Capacity |
9. Warranty and Support
Hoshizaki products are manufactured to high-quality standards. For specific warranty details, please refer to the warranty card included with your product or visit the official Hoshizaki website. Keep your purchase receipt as proof of purchase for warranty claims.
For technical assistance, parts, or service inquiries, please contact Hoshizaki customer support. Contact information can typically be found on the manufacturer's website or in the documentation provided with your unit.





