Hoshizaki America is a leading manufacturer of commercial ice machines, refrigerators, and foodservice equipment known for reliability and durability.
Hoshizaki America is a premier designer and manufacturer of superior products for the foodservice industry. Headquartered in Peachtree City, Georgia, the company offers a comprehensive lineup that includes commercial ice machines, refrigerators, freezers, prep tables, display cases, and dispensers.
Hoshizaki is renowned for its commitment to quality, often summarized by its 'Beyond Strong' promise, ensuring equipment performs reliably in demanding kitchen environments. With a strong focus on engineering and durability, Hoshizaki products are a staple in restaurants, hotels, and healthcare facilities across the Americas.
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You can reach Hoshizaki Technical Support by calling 1-800-233-1940. When calling, please have your model number and serial number ready to expedite assistance.
The nameplate with the serial number is typically located on the upper right-hand side of the rear panel. If the unit is installed against a wall, you can also find a rating label with the same information behind the front panel.
Regular cleaning and sanitizing are essential for performance and hygiene. It is generally recommended to clean the exterior with a soft cloth and mild detergent, and to follow the specific sanitizing procedure outlined in your instruction manual for the interior components.
Many Hoshizaki models come with a 3-year parts and labor warranty on the entire machine, and a 5-year parts and labor warranty on the evaporator. However, warranty terms can vary by model and region, so it is best to check the warranty page or your specific manual.
Common issues include water supply interruptions, dirty air filters (on air-cooled models), or power supply problems. Check that the water valve is open, the breaker hasn't tripped, and the unit is free of error codes. If the problem persists, contact a qualified service technician.