1. Introduction
This manual provides essential information for the proper installation, operation, and maintenance of your TouchWo 21.5 inch Industrial Embedded Touchscreen Monitor. Please read this manual thoroughly before using the product to ensure optimal performance and longevity.
Product Overview
The TouchWo 21.5-inch Industrial Embedded Touchscreen Monitor features a 10-point capacitive multi-touch screen with an IP65 standard front panel, making it resistant to dust and water splashes. Its fanless design ensures silent operation and efficient heat dissipation through an aluminum alloy back shell. The monitor offers rich I/O interfaces including USB, HDMI, VGA, and audio ports, supporting DC 12V and AC 110-240V power inputs for various industrial applications. It is designed for embedded installation and built with high-quality components for stable performance in demanding environments.
Figure 1.1: Front and back view of the 21.5-inch industrial embedded touchscreen monitor, showcasing its sleek design and robust construction.
What's in the Box
- 1 x Touchscreen All-in-One PC (21.5-inch Industrial Embedded Touchscreen Monitor)
- 1 x Power Adapter
- 1 x Power Line (1.5m)
- 1 x HDMI Cable (1.5m)
- 1 x USB Cable (1.5m)
- 4 x Embedded Snaps for installation
2. Safety Information
Please observe the following safety precautions to prevent damage to the product and ensure user safety:
- Do not expose the monitor to extreme temperatures or humidity.
- Ensure proper ventilation around the unit.
- Use only the provided power adapter and cables.
- Avoid placing heavy objects on the monitor or power cables.
- Disconnect power before cleaning or performing any maintenance.
- Do not attempt to open or repair the monitor yourself. Refer to qualified service personnel.
3. Product Features and Components
Key Features
- 10-Point Capacitive Multi-Touch: Driver-free, plug-and-play touch functionality.
- IP65 Standard Front Panel: Ensures high picture quality, easy cleaning, and resistance to dust and water splashes. Supports gloved touch.
- Fanless and Silent Design: Ultra-energy-efficient operation with no need for additional cooling devices.
- Efficient Heat Dissipation: The back shell is constructed from aluminum alloy to maximize heat dissipation.
- Rich I/O Interface: Includes USB, HDMI-in, VGA, and audio ports for broad compatibility.
- Wide Range Input: Supports DC 12V and AC 110-240V power.
- Stable Performance: Utilizes high-quality chips and strict production procedures for reliable operation in high-traffic industrial environments.
- Embedded Installation: Designed for seamless integration into cabinets, CNC tools, and control consoles.
Figure 3.1: The monitor's key features including 10-point touch, gloved touch capability, HD display, and IP65 standard front panel.
Figure 3.2: Additional features such as IP65 standard, explosion-proof design, wide operating temperature, easy installation, rich interfaces, and EMI resistance.
Input/Output Ports
The monitor is equipped with various ports for connectivity:
Figure 3.3: Labeled diagram of the monitor's rear I/O ports.
- Terminal Ground: For grounding connection.
- Connector: General purpose connector.
- HDMI: High-Definition Multimedia Interface input.
- VGA: Video Graphics Array input.
- Audio: Audio input port.
- DC 12V: Power input for 12V DC.
- TOUCH (USB): USB port for touch functionality.
Control Buttons
The monitor features control buttons typically located on the rear or side for OSD (On-Screen Display) menu navigation:
- Menu: Accesses the OSD menu.
- Up Button: Navigates up or increases values in the OSD menu.
- Down Button: Navigates down or decreases values in the OSD menu.
- Confirm/OK: Confirms selection in the OSD menu.
- Power Switch: Turns the monitor on or off.
- Indicator Light: Shows power status.
4. Setup and Installation
Follow these steps to set up and install your industrial touchscreen monitor.
Embedded Installation
The monitor is designed for embedded installation into a panel or enclosure. Refer to the dimensions and mounting diagram for precise cutout and mounting hole requirements.
Figure 4.1: Monitor dimensions and embedded mounting illustration. The diagram shows the overall dimensions (17.2 inch width, 14.2 inch height, 2 inch depth) and VESA mounting points (100mm x 75mm).
- Prepare the cutout in your cabinet or control panel according to the monitor's dimensions.
- Insert the monitor into the cutout from the front.
- Secure the monitor using the provided 4 embedded snaps from the rear of the panel. Tighten them to ensure a snug fit.
Connecting Cables
- Video Connection: Connect one end of the provided HDMI cable to the HDMI port on the monitor and the other end to your source device (e.g., industrial PC, embedded system). Alternatively, use the VGA cable for VGA connections.
- Touch Connection: Connect the provided USB cable from the 'TOUCH' USB port on the monitor to a USB port on your source device. This enables the touch functionality.
- Audio Connection (Optional): If audio is required, connect an audio cable from your source device to the 'Audio' port on the monitor.
- Power Connection: Connect the power adapter to the 'DC 12V' port on the monitor, then plug the power line into the adapter and a suitable AC outlet (110-240V).
- Grounding (Optional but Recommended): If available, connect the terminal ground to a proper grounding point in your system.
5. Operating Instructions
Powering On/Off
Press the 'Power Switch' button located on the rear of the monitor to turn the unit on or off. The indicator light will illuminate when the monitor is powered on.
Touch Functionality
The monitor supports 10-point capacitive multi-touch and is plug-and-play, requiring no additional drivers for most operating systems. It also supports gloved touch, making it suitable for industrial environments where gloves are worn.
Figure 5.1: Examples of 10-point touch gestures supported by the monitor, including writing, reducing, zooming, moving, drag and drop, and erasing.
OSD Menu Navigation
Use the 'Menu', 'Up', 'Down', and 'Confirm/OK' buttons to navigate and adjust settings in the On-Screen Display (OSD) menu. Common settings include brightness, contrast, color temperature, input source selection, and aspect ratio.
6. Maintenance
Cleaning the Monitor
To clean the monitor, first ensure it is powered off and disconnected from the power source.
- Use a soft, lint-free cloth slightly dampened with water or a mild, non-abrasive screen cleaner.
- Wipe the screen gently. Avoid applying excessive pressure.
- Do not use harsh chemicals, alcohol, or abrasive cleaners, as these can damage the screen surface.
- For the monitor casing, use a dry or slightly damp cloth.
Environmental Considerations
The monitor is designed for robust industrial use, with an operating temperature range of 0°C to 50°C. Ensure the operating environment remains within these limits for optimal performance and longevity.
Figure 6.1: The monitor's design promotes good heat dissipation, low energy consumption, 24/7 uninterrupted operation, and low noise, contributing to its durability and reliability.
7. Troubleshooting
If you encounter issues with your monitor, refer to the following common problems and solutions:
- No Display:
- Ensure the power cable is securely connected to the monitor and a working power outlet.
- Verify the power adapter is functioning correctly.
- Check the video cable (HDMI/VGA) connection between the monitor and the source device.
- Confirm the correct input source is selected via the OSD menu.
- No Touch Functionality:
- Ensure the USB cable for touch is securely connected from the monitor to the source device.
- Try connecting the USB cable to a different USB port on your source device.
- Restart the source device.
- Image Quality Issues (Blurry, Distorted):
- Check the video cable for damage or loose connections.
- Adjust display settings (resolution, refresh rate) on your source device to match the monitor's native resolution (1920x1080).
- Use the OSD menu to adjust brightness, contrast, and other image settings.
- Monitor Overheating:
- Ensure adequate airflow around the monitor, especially the aluminum back panel.
- Verify the ambient temperature is within the specified operating range (0°C to 50°C).
If the problem persists after trying these solutions, please contact customer support.
8. Specifications
| Feature | Specification |
|---|---|
| Model Number | DM215F |
| Screen Size | 21.5 Inches |
| Resolution | 1920 x 1080 Pixels (FHD 1080p) |
| Aspect Ratio | 16:9 |
| Touch Technology | 10-Point Capacitive Multi-Touch |
| Front Panel Rating | IP65 Standard |
| Image Brightness | 250 lm |
| Screen Surface Description | Glossy |
| Input Ports | HDMI, VGA, Audio, USB (for touch) |
| Total USB Ports | 1 (for touch) |
| Power Input | 12 Volts (DC) |
| Product Dimensions | 21 x 13 x 2 inches |
| Item Weight | 14.3 pounds |
| Operating Temperature | 0°C to 50°C |
| Manufacturer | Guangzhou Touchwo Electronics Co., Ltd |
| Date First Available | June 25, 2024 |
9. Warranty and Support
Warranty Information
This TouchWo monitor comes with a 1-year warranty from the date of purchase, covering manufacturing defects. Please retain your proof of purchase for warranty claims.
Return Policy
The product is eligible for a free return within 30 days of receipt. Please refer to the retailer's return policy for detailed instructions.
Customer Service
For technical assistance, warranty claims, or any other inquiries, please contact TouchWo customer service. 7x24 online customer service is available.
