Soundcore by Anker Q20i Hybrid Active Noise Cancelling Headphones User Manual

Introduction

This manual provides comprehensive instructions for the Soundcore by Anker Q20i Hybrid Active Noise Cancelling Headphones. Please read this guide thoroughly to ensure proper use, optimal performance, and longevity of your device. Keep this manual for future reference.

What's in the Box

Verify that all components are present upon unboxing:

• Soundcore Q20i Hybrid Active Noise Cancelling Headphones
• Headphones Case
• AUX Cable
• USB-C Charging Cable

Image: Soundcore Q20i headphones shown alongside their protective carrying case.

Product Overview

The Soundcore Q20i headphones are designed for an immersive audio experience with advanced noise cancellation and extended battery life.

Key Features:

• Hybrid Active Noise Cancelling: Utilizes two internal and two external microphones to reduce up to 90% of ambient noise, such as engine sounds.
• Hi-Res Audio with BassUp Technology: Equipped with oversized 40mm dynamic drivers for detailed sound and enhanced bass. Supports Hi-Res certified audio via the AUX cable.
• Extended Battery Life: Offers up to 40 hours of playtime with Active Noise Cancellation (ANC) enabled, and up to 60 hours in normal mode. A 5-minute charge provides an additional 4 hours of listening.
• Dual-Connections: Connects to two devices simultaneously via Bluetooth 5.0, allowing seamless switching between audio sources.
• Soundcore App Customization: Adjust EQ settings and access white noise features through the dedicated Soundcore app.

Headphones Case Features:

Image: The protective case is compatible with various Soundcore over-ear headphone models, including the Q20i.

Image: Diagram illustrating the four-layer protection of the case: water-resistant exterior (excluding zipper/strap), anti-scratch and dust-resistant layer, impact-resistant layer, and protective soft fleece lining.

Image: Dimensions of the Soundcore headphones case, measuring approximately 8.1 inches in width, 8.5 inches in height, and 2.8 inches in thickness.

Image: A person demonstrating the ergonomic recessed handle of the Soundcore headphones case, making it easy to carry or store in a bag.

Image: The interior of the Soundcore headphones case, showing a detachable Velcro tray for organizing cables and accessories.

Setup

1. Charging the Headphones

Before first use, fully charge your Soundcore Q20i headphones. Connect the provided USB-C charging cable to the charging port on the headphones and to a power source. The LED indicator will show charging status.

• A full charge provides up to 40 hours of playtime with ANC on, or 60 hours in normal mode.
• A quick 5-minute charge can provide approximately 4 hours of playtime.

2. Powering On/Off

Press and hold the Power button for 3 seconds to power the headphones on or off.

3. Bluetooth Pairing

1. With the headphones powered off, press and hold the Power button for 5 seconds until the LED indicator flashes blue, indicating pairing mode.
2. On your device (smartphone, tablet, laptop), enable Bluetooth and search for "Soundcore Q20i" in the list of available devices.
3. Select "Soundcore Q20i" to connect. The LED indicator will turn solid blue once connected.

4. Dual-Connections

The Soundcore Q20i supports connecting to two Bluetooth devices simultaneously.

1. Connect the headphones to the first device as described above.
2. Disconnect Bluetooth on the first device. The headphones will re-enter pairing mode.
3. Connect the headphones to the second device.
4. Reconnect Bluetooth on the first device. The headphones will now be connected to both devices.

Audio will automatically switch between devices based on which one is actively playing sound or receiving a call.

Operating the Headphones

Controls

The headphones feature intuitive media controls. Refer to the physical buttons on the earcups for specific functions such as volume adjustment, track skipping, and call management.

Active Noise Cancellation (ANC)

The Hybrid Active Noise Cancelling feature significantly reduces ambient noise, providing a quieter listening experience.

Image: A person wearing Soundcore Q20i headphones on an airplane, illustrating the noise-cancelling capability that filters out up to 90% of sounds like car and airplane engines.

Press the ANC button on the earcup to toggle between ANC modes (e.g., ANC On, Normal, Transparency Mode if available). Consult the Soundcore app for detailed mode descriptions and customization.

Sound Quality and BassUp

Experience rich, detailed audio with powerful bass thanks to the 40mm dynamic drivers and BassUp technology. For the highest fidelity, connect using the AUX cable to enjoy Hi-Res certified audio.

Image: Visual representation of the 40mm dynamic drivers delivering Hi-Res certified audio and enhanced bass with BassUp technology.

Soundcore App

Download the Soundcore app from your device's app store to unlock the full potential of your Q20i headphones. The app allows you to:

• Customize EQ settings with 22 preset EQs or create your own.
• Toggle ANC modes.
• Access white noise soundscapes for relaxation.
• Update headphone firmware.

Image: Screenshots of the Soundcore app interface, showing options for 22 preset EQs, ambient sound control, and white noise generation.

Maintenance

To ensure the longevity and optimal performance of your Soundcore Q20i headphones, follow these maintenance guidelines:

• Cleaning: Use a soft, dry cloth to wipe the headphones. Do not use harsh chemicals or abrasive materials.
• Storage: When not in use, store the headphones in the provided protective case to prevent dust accumulation and physical damage.
• Avoid Moisture: While the case offers some water resistance, the headphones themselves are not waterproof. Avoid exposure to liquids.
• Temperature: Do not expose the headphones to extreme temperatures (hot or cold) or high humidity.

Troubleshooting

If you encounter issues with your Soundcore Q20i headphones, refer to the following common solutions:

No Power / Cannot Turn On

• Ensure the headphones are fully charged. Connect them to a power source and check the charging indicator.
• Press and hold the Power button for at least 3 seconds.

Cannot Pair via Bluetooth

• Make sure the headphones are in pairing mode (LED flashing blue).
• Ensure Bluetooth is enabled on your device and it is within 1 meter of the headphones.
• Forget "Soundcore Q20i" from your device's Bluetooth list and attempt to pair again.
• Restart both your headphones and your Bluetooth device.

No Sound or Low Volume

• Adjust the volume on both the headphones and your connected device.
• Ensure the headphones are properly connected to your device.
• If using the AUX cable, ensure it is fully inserted into both the headphones and the audio source.

ANC Not Working Effectively

• Ensure ANC is activated (check the ANC button or Soundcore app).
• Make sure the earcups form a good seal around your ears. Adjust the headband for a snug fit.

Soundcore App Not Connecting

• Ensure your headphones are powered on and connected to your device via Bluetooth.
• Update the Soundcore app to the latest version.
• Restart your device and try again.

Specifications

Warranty and Support

Soundcore products are backed by a limited warranty. For detailed warranty information, technical support, or customer service inquiries, please visit the official Soundcore website or contact their customer support team.

You can find more information and support resources at the Soundcore Store on Amazon.