1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your BHI 12,000 BTU 115-Volt, 17 SEER2 Ductless Mini Split Air Conditioner with Heat Pump. This system is designed to provide optimal air comfort, offering both cooling and heating capabilities for areas up to 600 sq. ft. Please read this manual thoroughly before installation and use, and keep it for future reference.
The BHI Mini Split AC Ductless Heat Pump is an energy-efficient solution featuring a variable speed compressor for effective and affordable performance. It includes a specially designed outdoor unit with a heating belt activated by a temperature sensor, ensuring reliable operation even in freezing temperatures by preventing ice buildup.
2. Safety Information
Always adhere to the following safety precautions to prevent injury, damage, or improper operation. This unit operates on 115-Volt electricity and requires proper grounding.
- Professional Installation: Installation, maintenance, and repair must be performed by qualified and authorized personnel in accordance with all local and national electrical and building codes. Improper installation can lead to electric shock, fire, or water leakage.
- Power Supply: Ensure the power supply matches the unit's specifications (115V). Do not use extension cords or multi-outlet adapters. The power cable is not included and must be sourced separately and installed correctly.
- Electrical Safety: Never operate the unit with wet hands. Do not insert objects into the air outlet. Disconnect power before cleaning or performing any maintenance.
- Refrigerant: This unit contains R32 refrigerant. Handle with care and ensure proper ventilation during installation and servicing. Do not discharge refrigerant into the atmosphere.
- Children and Pets: Keep children and pets away from the unit, especially during operation. Do not allow them to play with the remote control.
- Clearances: Maintain adequate clearances around both indoor and outdoor units for proper airflow and heat dissipation.
- Heating Belt: The outdoor unit features a heating belt that activates automatically below 32°F (0°C). Do not touch this component when active.
3. Product Components and Features

Figure 3.1: Complete BHI Mini Split AC System including indoor unit, outdoor unit, remote control, and pre-charged 16.4 ft. line set.

Figure 3.2: Front view of the BHI indoor unit, designed for quiet and efficient air delivery.

Figure 3.3: Front view of the BHI outdoor unit, featuring a robust design and fan for heat exchange.

Figure 3.4: Dimensional overview of both the indoor and outdoor units, indicating height, width, and depth for installation planning.
Key Features:
- 12,000 BTU Capacity: Suitable for cooling and heating areas up to 600 sq. ft.
- 17 SEER2 Rating: High energy efficiency for reduced operating costs.
- Heat Pump Functionality: Provides both cooling and heating for year-round comfort.
- 115-Volt Operation: Designed for standard residential electrical systems.
- Pre-charged Line Set: Includes a 16.4 ft. (5 m) pre-charged line set for easier installation.
- Memory Function: Automatically memorizes preferred temperature, fan speed, and mode selections.
- I-FEEL Function: Built-in temperature sensor in the remote control adjusts operation based on the surrounding temperature detected by the remote.
- Effortless Louver Control: Remembers and restores the last louver position upon power-on or mode change.
- Wide Operating Range: Functions reliably in temperatures from 5°F (-15°C) to 125°F (52°C).
- Outdoor Unit Heating Belt: Automatically activates below 32°F (0°C) to prevent freezing, ideal for cold climates.
- Quiet Operation: Designed for low noise levels, especially in Sleep Mode.
- 4-Way Swing: Vertical and horizontal automatic swing for even air distribution.
- Easy-Clean Filter: Removable and washable filter for maintaining air quality.
- Turbo Mode: Optimizes cooling and heating capacity for rapid temperature achievement.

Figure 3.5: Infographic highlighting key features such as Hot & Cold Operation, 4-in-1 Function, 24-Hour Timer, Sleep Mode, Backlit Remote, Long Air Throw, Turbo Mode, Blow Function, Smart 4-Way Swing, Energy Saving, Low Watt, Anti-Viral Dust Filter, R32 Refrigerant, 1 Year Parts / 5 Years Compressor Warranty, and Golden Fins EVA Coils.

Figure 3.6: Infographic detailing Sleep Mode for comfortable sleep, Quiet Mode for reduced indoor unit noise, and Smart 4-Way Swing for gentle, even airflow.

Figure 3.7: Image demonstrating the easy-clean filter, emphasizing clean air and simple maintenance for a fresh environment.

Figure 3.8: Infographic illustrating the Turbo mode, which optimizes the air conditioner's cooling and heating capacity for quickly achieving the desired room temperature.
4. Installation and Setup
The BHI Mini Split AC system requires professional installation due to its electrical connections, refrigerant lines, and wall mounting. Attempting self-installation without proper qualifications can void your warranty and pose significant safety risks.
General Steps (for reference only; consult a professional installer):
- Site Selection: Choose appropriate locations for both the indoor and outdoor units, considering airflow, drainage, and structural support.
- Mounting: Securely mount the indoor unit to an interior wall and the outdoor unit on a stable, level surface or wall bracket.
- Line Set Connection: Connect the pre-charged 16.4 ft. (5 m) refrigerant line set between the indoor and outdoor units. Ensure proper flaring and torque.
- Electrical Wiring: Connect the 115-Volt power supply to the outdoor unit and the communication wiring between the indoor and outdoor units. Ensure all connections are secure and grounded. Note: Power cable is not included.
- Drainage: Install the condensate drain line from the indoor unit to ensure proper water removal.
- Vacuuming and Leak Check: Evacuate the system to remove air and moisture, then perform a leak check to ensure system integrity.
- Test Run: After installation, perform a test run to verify proper operation in all modes.
For detailed installation instructions, refer to the comprehensive installation manual provided with your unit, or consult a certified HVAC technician.
5. Operating Instructions
Your BHI Mini Split AC system is controlled via the included remote control. Ensure the remote has fresh batteries.
Basic Operation:
- Power On/Off: Press the POWER button to turn the unit on or off.
- Mode Selection: Press the MODE button to cycle through available modes:
- AUTO: Unit automatically selects cooling or heating based on room temperature.
- COOL: Provides cooling.
- HEAT: Provides heating.
- DRY: Dehumidifies the air.
- FAN: Circulates air without cooling or heating.
- Temperature Adjustment: Use the TEMP UP/DOWN buttons to set your desired temperature. The unit remembers your preferred settings.
- Fan Speed: Press the FAN button to adjust fan speed (Auto, Low, Medium, High).
- Swing Function: Use the SWING button to activate or adjust the 4-way automatic louver swing for even air distribution. The unit remembers the last louver position.
Advanced Functions:
- I-FEEL Function: Activate this function to allow the remote control's built-in temperature sensor to detect the ambient temperature around you and adjust the unit's operation for optimized comfort.
- Sleep Mode: Designed for quiet operation and energy saving during sleep. The unit will gradually adjust the temperature to maintain comfort throughout the night.
- Turbo Mode: When rapid cooling or heating is desired, activate Turbo mode. This will maximize the unit's output to reach the set temperature quickly.
- Timer Function: Set the unit to turn on or off automatically at a specified time. Consult your remote control manual for detailed timer programming.
6. Maintenance
Regular maintenance ensures optimal performance, energy efficiency, and longevity of your BHI Mini Split AC system. Always disconnect power to the unit before performing any maintenance.
User Maintenance:
- Air Filter Cleaning: The indoor unit's air filter should be cleaned regularly (every 2-4 weeks, or more often depending on usage and air quality).
- Open the front panel of the indoor unit.
- Remove the air filters.
- Clean the filters using a vacuum cleaner or wash them with lukewarm water and mild detergent.
- Allow filters to dry completely in a shaded area before reinserting them. Do not expose to direct sunlight.
- Outdoor Unit Cleaning: Keep the area around the outdoor unit clear of debris, leaves, and obstructions to ensure proper airflow. Periodically clean the outdoor coil with a soft brush or water hose (ensure power is off).
- Unit Surface Cleaning: Wipe the surfaces of both indoor and outdoor units with a soft, damp cloth. Do not use harsh chemicals, abrasives, or solvents.
Professional Maintenance:
It is recommended to have a qualified HVAC technician perform professional maintenance annually. This includes checking refrigerant levels, inspecting electrical connections, cleaning coils, and verifying overall system performance.
7. Troubleshooting
Before contacting customer support, please refer to the following common issues and their solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not turn on. | No power, remote control batteries dead, circuit breaker tripped. | Check power supply, replace remote batteries, reset circuit breaker. |
| Insufficient cooling/heating. | Dirty air filters, blocked outdoor unit, wrong mode selected, low refrigerant. | Clean air filters, clear obstructions from outdoor unit, select correct mode, contact professional for refrigerant check. |
| Unusual noise. | Loose parts, fan obstruction, normal operating sounds (e.g., refrigerant flow). | Check for loose parts, clear obstructions. If noise persists or is unusual, contact service. |
| Water leakage from indoor unit. | Clogged drain pipe, improper installation. | Check and clear drain pipe. If issue persists, contact professional installer. |
| Remote control not working. | Dead batteries, obstruction between remote and unit, remote malfunction. | Replace batteries, ensure clear line of sight, try resetting remote. |
If the problem persists after attempting these solutions, please contact BHI customer support or a certified HVAC technician.
8. Specifications
| Attribute | Value |
|---|---|
| Model Number | 12000BTU 115V 17SEER2 16FT |
| Cooling Capacity | 12,000 BTU |
| Heating Capacity | 12,000 BTU (Heat Pump) |
| Power Supply | 115 Volts |
| SEER (Seasonal Energy Efficiency Ratio) | 17 SEER2 |
| Coverage Area | Up to 600 sq. ft. |
| Line Set Length | 16.4 ft. (5 m) pre-charged |
| Refrigerant Type | R32 |
| Noise Level (Indoor Unit) | 34 dB |
| Operating Temperature Range | 5°F (-15°C) to 125°F (52°C) |
| Indoor Unit Dimensions (D x W x H) | Approx. 8.9" D x 40.35" W x 12.6" H |
| Outdoor Unit Dimensions (D x W x H) | Approx. 10.63" D x 30.71" W x 22.05" H |
| Product Dimensions (Overall) | 25D x 78W x 50H Centimetres; 45.36 kg |
| Special Features | 4 Way Swing, Auto Clean, Heating And Cooling Function, Inverter Compressor, Remote Controlled, I-FEEL, Heating Belt for Outdoor Unit |
9. Warranty and Support
BHI stands behind the quality of its products. Your BHI Mini Split AC system comes with the following warranty:
- 1 Year Warranty on Parts
- 5 Years Warranty on Compressor
Please retain your proof of purchase for warranty claims. The warranty covers defects in materials and workmanship under normal use and service. It does not cover damage resulting from improper installation, misuse, neglect, unauthorized repairs, or acts of nature.
For technical support, warranty claims, or service inquiries, please contact BHI customer service. Refer to the contact information provided with your product packaging or on the official BHI website.
Manufacturer: BHI
Place of Business: Best Houseware Canada Inc.